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General Surgery   at
Chinook Regional Hospital
Specialty: General Surgery
Connect Care Department: LET CRH GENERAL SURGERY
Estimated time to routine appointment: Not Available
Alberta Health Services - South Zone
SERVICE DESCRIPTION
The Hematology Clinic addresses blood disorders and related conditions.The Division of Hematology provides full service care for patients with malignant and non-malignant hematologic disorders. This includes inpatient and outpatient chemotherapy and procedures at the University of Alberta site.

This service provides:
  • comprehensive diagnostic, assessment, treatment and follow-up care/services for hematology;
  • prescribing treatment services: IV infusions, iron infusions, phlebotomies, gamma infusions, albumin infusions, and blood transfusions;
  • patient education
The Hematology Clinic addresses blood disorders and related conditions.The Division of Hematology provides full service care for patients with malignant and non-malignant hematologic disorders. This includes inpatient and outpatient chemotherapy and procedures at the University of Alberta site.

This service provides:
  • comprehensive diagnostic, assessment, treatment and follow-up care/services for hematology;
  • prescribing treatment services: IV infusions, iron infusions, phlebotomies, gamma infusions, albumin infusions, and blood transfusions;
  • patient education
ELIGIBILITY REQUIREMENTS
Referrals are for patients 18 years of age or older.
Referrals are for patients 18 years of age or older.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Urgent or Emergent Referrals should contact:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486.
Complete the referral form and fax it to the service using the contact information in this profile.
Urgent or Emergent Referrals should contact:
  • RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811
  • RAAPID SOUTH (patients in and south of Red Deer). 1-800-661-1700 or 403-944-4486.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Hematology, type EDM UAH KEC HEMATOLOGY in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Hematology, type EDM UAH KEC HEMATOLOGY in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
  1. Patients bleeding with Known Blood Disorders fax referral to Northern Alberta Rare Blood Disorder Program at 780 407 2605 Monday to Friday 0800 - 1600
  2. Patient with Neutropenia as the result of Lymphoma or Myeloma contact Cross Cancer Institute Nursing Triage at 780 432 8919  Monday to Friday 0800 - 1600.  Please call the oncologist on call after hours at 780 432 8771.
  3. Patients with rapidly enlarging Lymphadenopathy - Refer to Surgery or Interventional Radiology.
  4. Thrombus as the result of Cancer fax referral to the Cancer Associated Thrombosis clinic (CAT) 780 407 2680.
  5. Thrombosis Central Access and Triage
  6. Pregnant patients with Thrombosis and Bleeding Disorders are to be referred to Obstetric Medicine at RAH fax number 780 735 5313. Please see Obstetric Medicine ARD Profile.
  1. Patients bleeding with Known Blood Disorders fax referral to Northern Alberta Rare Blood Disorder Program at 780 407 2605 Monday to Friday 0800 - 1600
  2. Patient with Neutropenia as the result of Lymphoma or Myeloma contact Cross Cancer Institute Nursing Triage at 780 432 8919  Monday to Friday 0800 - 1600.  Please call the oncologist on call after hours at 780 432 8771.
  3. Patients with rapidly enlarging Lymphadenopathy - Refer to Surgery or Interventional Radiology.
  4. Thrombus as the result of Cancer fax referral to the Cancer Associated Thrombosis clinic (CAT) 780 407 2680.
  5. Thrombosis Central Access and Triage
  6. Pregnant patients with Thrombosis and Bleeding Disorders are to be referred to Obstetric Medicine at RAH fax number 780 735 5313. Please see Obstetric Medicine ARD Profile.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-388-6920
REFERRAL PHONE
780-407-1584
REFERRAL FAX
780-407-2680
REFERRAL FORM
Professional Referral Required.
Referral Form
Professional Referral Required.
Referral Form
REFERRAL ADVICE
Connect MD
LINKED SPECIALISTS
Alberta Referral Directory - Application Error
  
Application Error
Alberta Referral Directory - Application Error


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V6.7

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.7