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This healthcare service has 1 current healthcare service locations.
Emergency Information 
Adult Gender Program   at
University of Alberta Hospital
Specialty: Addiction and Mental Health
Connect Care Department: EDM UAH WMC AMH GENDER PROG
Estimated time to routine appointment: Greater than 18 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Gender Program provides comprehensive support for adults who experience a misalignment between their assigned sex at birth and their lived gender identity.
The Adult Gender Program provides gender-affirming medical care for adults seeking surgical referrals and hormone therapy. Our interdisciplinary team works together to provide safe, respectful, and evidence-based care in alignment with current clinical standards.

Services We Provide

Psychiatry - Surgical Referral Assessments: We offer brief psychiatric assessments required for gender-affirming surgical referrals. These assessments are limited to determining eligibility for referral and do not include mental health treatment or ongoing psychiatric care.

Endocrinology - Hormone Therapy: Our endocrinology team specializes in the initiation and management of gender-affirming hormone therapy, particularly for individuals with existing health conditions or medical concerns that may affect treatment. Care is individualized to support safety and overall health. Please note at this time we cannot offer continuation of hormone therapy that has already been initiated in the community.

Our treatment team includes nursing and dietician support that work from a gender affirming lens within our multidisciplinary team to support assessment, treatment planning and education.

Supportive Resources While You Wait

While you are waiting for care, the following resources may be helpful:
The Gender Program provides comprehensive support for adults who experience a misalignment between their assigned sex at birth and their lived gender identity.
The Adult Gender Program provides gender-affirming medical care for adults seeking surgical referrals and hormone therapy. Our interdisciplinary team works together to provide safe, respectful, and evidence-based care in alignment with current clinical standards.

Services We Provide

Psychiatry - Surgical Referral Assessments: We offer brief psychiatric assessments required for gender-affirming surgical referrals. These assessments are limited to determining eligibility for referral and do not include mental health treatment or ongoing psychiatric care.

Endocrinology - Hormone Therapy: Our endocrinology team specializes in the initiation and management of gender-affirming hormone therapy, particularly for individuals with existing health conditions or medical concerns that may affect treatment. Care is individualized to support safety and overall health. Please note at this time we cannot offer continuation of hormone therapy that has already been initiated in the community.

Our treatment team includes nursing and dietician support that work from a gender affirming lens within our multidisciplinary team to support assessment, treatment planning and education.

Supportive Resources While You Wait

While you are waiting for care, the following resources may be helpful:
ELIGIBILITY REQUIREMENTS
To be considered for the Adult Gender Program, individuals must meet the following requirements:
  • Be 17 years of age or older for referral – patients are typically not seen until age 18
  • Have a completed referral form submitted to the program
  • Referrals may be completed by any regulated health-care provider with a valid Practice ID
  • Live in Alberta and have a valid Alberta health care card or live in the Northwest Territories
The Gender Program offers specialty gender affirming care and does not replace the role of primary care in this patient’s health. If you have questions about providing care for your patient you are welcome to contact us for resources, for example we recommend Trans Health Guide
To be considered for the Adult Gender Program, individuals must meet the following requirements:
  • Be 17 years of age or older for referral – patients are typically not seen until age 18
  • Have a completed referral form submitted to the program
  • Referrals may be completed by any regulated health-care provider with a valid Practice ID
  • Live in Alberta and have a valid Alberta health care card or live in the Northwest Territories
The Gender Program offers specialty gender affirming care and does not replace the role of primary care in this patient’s health. If you have questions about providing care for your patient you are welcome to contact us for resources, for example we recommend Trans Health Guide
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral forms must be fully completed to ensure timely review and triage. You may request a referral form at gender.program@recoveryalberta.ca
For referrals for youth age 16 and under, please refer to the Inclusive Care Clinic in Adolescent Medicine at Stollery Children’s Hospital.
Referral forms must be fully completed to ensure timely review and triage. You may request a referral form at gender.program@recoveryalberta.ca
For referrals for youth age 16 and under, please refer to the Inclusive Care Clinic in Adolescent Medicine at Stollery Children’s Hospital.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM UAH WMC AMH GENDER PROG in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM UAH WMC AMH GENDER PROG in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 10 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
780-407-6693
FAX
780-669-7846
REFERRAL PHONE
780-407-6693
REFERRAL FAX
780-669-7846
REFERRAL FORM
Please contact the clinic directly to obtain referral form
Please contact the clinic directly to obtain referral form
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Gender reassignment patient
Be 18 years or older
 
Current
Diagnosis of Gender Dysphoria
 
Current
Surgical readiness assessment
 
Current
Alberta Request to Breast surgery form
 
If applicable
Hormone therapy - not mandatory
 
If applicable
Family doctor can often start the process immediately ¿ unless surgeon is requesting psychiatrist assessment
 
.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
After 2 no shows a new referral is needed.
Please contact the clinic if you are unable to make clinic by telephone or email.
After 2 no shows a new referral is needed.
Please contact the clinic if you are unable to make clinic by telephone or email.
 
HOURS OF OPERATION
Monday: 8:30 am - 12:00 pm
Tuesday: 8:30 am - 12:00 pm
Wednesday: 8:30 am - 12:00 pm
Thursday: 8:30 am - 12:00 pm
Friday: 8:30 am - 12:00 pm
   
 
ADDRESS

Suite WMC 1E1


8440 112 Street NW
Edmonton Alberta
T6G 2B7
PATIENT APPOINTMENT INSTRUCTIONS
Instructions will be given at the time of appointment and through email.
Instructions will be given at the time of appointment and through email.
 
DIRECTIONS
University of Alberta Hospital is located between 83rd and  87th Avenue and between 112th Street an 114th Street in NW Edmonton.  Bus stops at both 112 St and 114 St
LRT Health Sciences station is located west across 114 St.
University of Alberta Hospital is located between 83rd and  87th Avenue and between 112th Street an 114th Street in NW Edmonton.  Bus stops at both 112 St and 114 St
LRT Health Sciences station is located west across 114 St.
 
PHONE
780-407-6693
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies.
Machines provide no change.Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies.
Machines provide no change.Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Parking Office accepts payment by cash, credit card, debit or cheque.
 
EMAIL
Gender.Program@recoveryalberta.ca
VIRTUAL APPOINTMENT INFORMATION
Appointment via zoom will be send 1 week prior to appointment
Appointment via zoom will be send 1 week prior to appointment
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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