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This healthcare service has 1 current healthcare service locations.
Emergency Information 
Community Outreach Assessment Support Team (COAST)   at
Edmonton Community Health Hub North
Specialty: Addiction and Mental Health
Connect Care Department: EDM CHHN AMH COAST
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Deliver a recovery-oriented multi-disciplinary service to children, youth, and adults with complex service needs (intellectual disability and challenging behaviours/high risk) in the Edmonton zone. Empowers the person and their supports to promote, achieve, and sustain wellness.COAST is a cross-ministerial program between Recovery Alberta and Persons with Developmental Disabilities (PDD), Family Support for Children with Disabilities (FSCD), and Children and Family Services (CFS). Using a multi-disciplinary approach, we support children, youth, and adults with complex service needs (such as intellectual disability and challenging behaviours/high risk). The team aims to support the person, family, caregivers, community, and larger systems through assessment, recommendations, interventions, education, and support to transition effectively. COAST has access to specialized psychiatry support utilizing a shared care model with community physicians.
Deliver a recovery-oriented multi-disciplinary service to children, youth, and adults with complex service needs (intellectual disability and challenging behaviours/high risk) in the Edmonton zone. Empowers the person and their supports to promote, achieve, and sustain wellness.COAST is a cross-ministerial program between Recovery Alberta and Persons with Developmental Disabilities (PDD), Family Support for Children with Disabilities (FSCD), and Children and Family Services (CFS). Using a multi-disciplinary approach, we support children, youth, and adults with complex service needs (such as intellectual disability and challenging behaviours/high risk). The team aims to support the person, family, caregivers, community, and larger systems through assessment, recommendations, interventions, education, and support to transition effectively. COAST has access to specialized psychiatry support utilizing a shared care model with community physicians.
ELIGIBILITY REQUIREMENTS
  • Referrals are accepted from the client's PDD/FSCD caseworker, the CFS Child Intervention Practitioner, or a health professional.
  • Lives in Edmonton Zone
  • Currently accessing supports from one of COAST's stakeholders: Persons with Developmental Disabilities (PDD), Family Support for Children with Disabilities (FSCD), or a legal status with Children and Family Services (CFS).
  • Meets the definition of Complex Service Needs (Definition from Government of Alberta, Disability Services. See below).
    • Secondary level services have been accessed and it has been deemed that more intensive services are required. There are systemic gaps in services limiting other resource involvement.
    • The person and their support networds are open to receiving services and working intensively with COAST.
Complex Service Needs Definition:
  • Intellectual disability (IQ~ <70)
  • The Individual currently poses a significant risk, and/or are destructive to themselves, others or property.They require intensive services.
They have a history of one or more of the following life experiences: Mental health disorder, terminations from services due to challenging behaviours, specialized treatment for psychiatric and/or behavioural issues, multi-system involvement, incarceration(s) or criminal justice involvement, chronic substance abuse/dependency problems.
  • Referrals are accepted from the client's PDD/FSCD caseworker, the CFS Child Intervention Practitioner, or a health professional.
  • Lives in Edmonton Zone
  • Currently accessing supports from one of COAST's stakeholders: Persons with Developmental Disabilities (PDD), Family Support for Children with Disabilities (FSCD), or a legal status with Children and Family Services (CFS).
  • Meets the definition of Complex Service Needs (Definition from Government of Alberta, Disability Services. See below).
    • Secondary level services have been accessed and it has been deemed that more intensive services are required. There are systemic gaps in services limiting other resource involvement.
    • The person and their support networds are open to receiving services and working intensively with COAST.
Complex Service Needs Definition:
  • Intellectual disability (IQ~ <70)
  • The Individual currently poses a significant risk, and/or are destructive to themselves, others or property.They require intensive services.
They have a history of one or more of the following life experiences: Mental health disorder, terminations from services due to challenging behaviours, specialized treatment for psychiatric and/or behavioural issues, multi-system involvement, incarceration(s) or criminal justice involvement, chronic substance abuse/dependency problems.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please email coast@recoveryalberta.ca to obtain the referral form and consent form. Both referral form and consent form is needed to complete the intake process.
Please email coast@recoveryalberta.ca to obtain the referral form and consent form. Both referral form and consent form is needed to complete the intake process.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM CHHN AMH COAST in the “To Department” section and complete order.
Both referral form and consent form is needed to complete the intake process.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM CHHN AMH COAST in the “To Department” section and complete order.
Both referral form and consent form is needed to complete the intake process.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
587-735-8885 (Intake)
FAX
587-473-0777
REFERRAL PHONE
587-735-8885 (Intake)
REFERRAL FAX
587-473-0777
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Behavioral therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Developmental disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Intellectual disability
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not applicable.
Not applicable.
 
HOURS OF OPERATION
Monday: 8:15 am - 4:15 pm
Tuesday: 8:15 am - 4:15 pm
Wednesday: 8:15 am - 4:15 pm
Thursday: 8:15 am - 4:15 pm
Friday: 8:15 am - 4:15 pm
Description:
By appointment only
   
 
ADDRESS
13211 Fort Road NW
Edmonton Alberta
T5A 1C3
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
We are located at the Edmonton Community Health Hub North (ECHHN). 13211 - Fort Road, Edmonton, Alberta. T5A 1C3
We are located at the Edmonton Community Health Hub North (ECHHN). 13211 - Fort Road, Edmonton, Alberta. T5A 1C3
 
PHONE
587-735-8885 (Intake)
 
PARKING INSTRUCTIONS
As services are delivered by outreach, parking is only required if attending a meeting at the main office.  Parking available.
As services are delivered by outreach, parking is only required if attending a meeting at the main office.  Parking available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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