Urology Centralized Access - Facilitated Access to Specialized Treatment (FAST) at
Central Zone and Area
Central Access Healthcare Service
Specialty: Urology
Estimated time to routine appointment: Not Available
Alberta Health Services - Central Zone
CENTRAL ACCESS SERVICES
Referrals for Urology service in the Central Zone are accepted through this Facilitated Access to Specialized Treatment (FAST) central access and intake program. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider. FAST receives the surgical referrals, reviews them for completeness and duplication, and then sends them to appropriate surgeons for triage and booking.
ELIGIBILITY REQUIREMENTS
Review reasons for referral table below for eligibility requirements.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
1. Complete the referral form or a referral letter stating the reason for referral.
2. Attach all mandatory information to the referral (see Provincial Adult Urology Referral Pathway for details)
3. Fax completed referral to Central Zone FAST at 1-833-627-7022.
You can also submit referrals through:
• Alberta Netcare eReferral: Follow these instructions.
Urgent Referral:
Patient may need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
The following are considered emergent reasons and patient need to be seen immediately:
• Acute Scrotal Pain
• Testicular Torsion
• Acute Renal Colic with Fever
• Genitourinary Trauma
• Genitourinary Tract Foreign Body
Call RAAPID or send to Emergency Department via 911 as appropriate.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
2. Attach all mandatory information to the referral (see Provincial Adult Urology Referral Pathway for details)
3. Fax completed referral to Central Zone FAST at 1-833-627-7022.
You can also submit referrals through:
• Alberta Netcare eReferral: Follow these instructions.
Urgent Referral:
Patient may need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
The following are considered emergent reasons and patient need to be seen immediately:
• Acute Scrotal Pain
• Testicular Torsion
• Acute Renal Colic with Fever
• Genitourinary Trauma
• Genitourinary Tract Foreign Body
Call RAAPID or send to Emergency Department via 911 as appropriate.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
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REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
You can also submit referrals through:
• Alberta Netcare eReferral: Follow these instructions.
Urgent Referral:
Patient may need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
The following are considered emergent reasons and patient need to be seen immediately:
• Acute Scrotal Pain
• Testicular Torsion
• Acute Renal Colic with Fever
• Genitourinary Trauma
• Genitourinary Tract Foreign Body
Call RAAPID or send to Emergency Department via 911 as appropriate.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
You can also submit referrals through:
• Alberta Netcare eReferral: Follow these instructions.
Urgent Referral:
Patient may need to be seen immediately. Patients with conditions that require same day intervention and/or diagnostics but not hospitalizations and not life threatening.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
The following are considered emergent reasons and patient need to be seen immediately:
• Acute Scrotal Pain
• Testicular Torsion
• Acute Renal Colic with Fever
• Genitourinary Trauma
• Genitourinary Tract Foreign Body
Call RAAPID or send to Emergency Department via 911 as appropriate.
• For patients north of Red Deer, call RAAPID North at 1-800-282-9911.
• For patients in and south of Red Deer, call RAAPID South at 1-800-661-1700.
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COMMUNICATION PROCESS
- Referral receipt to referring source within 7 days.
ADDITIONAL SERVICE DETAILS
Learn more about FAST at ahs.ca/FAST.
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CENTRAL ACCESS REFERRAL PHONE
1-833-553-3278 ext 3
CENTRAL ACCESS REFERRAL FAX
1-833-627-7022
REFERRAL FORMS
REFERRAL ADVICE
PATHWAYS
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LINKED SPECIALISTS
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The primary purpose of the All Locations list is to let the user easily
access any location of a healthcare service without going back to the main search
screen.
The locations listed have 3 background colors:
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD. If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list. The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current. Common Scenario: A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service. Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON. The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location. Individual referral process
Common referral process - 2 sub cases. Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option. Remember: Some fields can be location specific with the common referral process: Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax. To update these items you have to edit each Healthcare Service@Location separately. ADDITONAL NOTES:
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