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This healthcare service has 1 current healthcare service locations.
Emergency Information 
All Locations for Service ▼
Cloudbreak Eye Care   at
Holy Cross Centre
Specialty: Ophthalmology
Estimated time to routine appointment: Within 3 months
NON AHS
SERVICE DESCRIPTION
Provides assessment and care for individuals with glaucoma and advanced anterior segment conditions.
Services may include specialized diagnostic assessments, procedures, and treatment using ophthalmic technologies appropriate to the individual’s clinical needs.
Provides assessment and care for individuals with glaucoma and advanced anterior segment conditions.
Services may include specialized diagnostic assessments, procedures, and treatment using ophthalmic technologies appropriate to the individual’s clinical needs.
ELIGIBILITY REQUIREMENTS
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.

For urgent referrals, please fax a referral first and proceed to call our office.
Please specify and ensure to send all relevant medical documents with patient.
Complete the referral form and fax it to the service using the contact information in this profile.

For urgent referrals, please fax a referral first and proceed to call our office.
Please specify and ensure to send all relevant medical documents with patient.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
Referrals are triaged throughout the day and patients are contacted by Cloudbreak Eye Care to schedule an appointment according to medical urgency. If medically urgent, please specify and ensure to send all relevant medical documents with patient.
After successfully contacting and scheduling an appointment, we will fax back confirmation to the referring office.
Please note that contacting a patient may take several attempts and messages over several days. We want to ensure no patients are neglected and may request your assistance in situations where we are consistently unable to contact a patient.
If you have not received a fax back with appointment details after 7 business days, please call our office
When a patient has completed his/her visit, a consult report will be faxed back to the referring doctor often within minutes after your patient’s appointment.
We benchmark routine referrals to be seen within three months, and we expedite urgent referrals to be seen the same day or next day.

Urgent glaucoma cases are managed within 24 hours.
Referrals are triaged throughout the day and patients are contacted by Cloudbreak Eye Care to schedule an appointment according to medical urgency. If medically urgent, please specify and ensure to send all relevant medical documents with patient.
After successfully contacting and scheduling an appointment, we will fax back confirmation to the referring office.
Please note that contacting a patient may take several attempts and messages over several days. We want to ensure no patients are neglected and may request your assistance in situations where we are consistently unable to contact a patient.
If you have not received a fax back with appointment details after 7 business days, please call our office
When a patient has completed his/her visit, a consult report will be faxed back to the referring doctor often within minutes after your patient’s appointment.
We benchmark routine referrals to be seen within three months, and we expedite urgent referrals to be seen the same day or next day.

Urgent glaucoma cases are managed within 24 hours.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 1 days.
 
REFERRAL PHONE
403-281-0603
REFERRAL FAX
403-281-2471
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Cataract surgery
Not applicable
 
N/A
+-
Diabetic retinopathy
Not applicable
 
N/A
+-
Glaucoma
Not applicable
 
N/A
+-
Narrow angle
Not applicable
 
N/A
+-
Pterygium
Not applicable
 
N/A
+-
YAG laser posterior capsulotomy
Not applicable
 
N/A
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Glaucoma
Not applicable
 
N/A
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to re-schedule.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to re-schedule.
 
HOURS OF OPERATION
Monday: 07:30 am - 04:00 pm
Tuesday: 07:30 am - 04:00 pm
Wednesday: 07:30 am - 04:00 pm
Thursday: 07:30 am - 04:00 pm
Friday: 07:30 am - 04:00 pm
   
 
ADDRESS
Suite 305 2210 2 Street SW
Calgary Alberta
T2S 3C3
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
The service is located in the Holy Cross Centre at 2210 2 Street SW, Calgary.

Enter the Holy Cross Centre through the main building entrance. Proceed to the third floor and follow the building signage to Suite 305.
The service is located in the Holy Cross Centre at 2210 2 Street SW, Calgary.

Enter the Holy Cross Centre through the main building entrance. Proceed to the third floor and follow the building signage to Suite 305.
 
PHONE
403-281-0603
FAX
403-281-2471
 
PARKING INSTRUCTIONS
On-site parking and designated accessible parking stalls are available.
On-site parking and designated accessible parking stalls are available.
 
EMAIL
info@cloudbreak.ca
WEBSITE
https://www.cloudbreak.ca/about/
VIRTUAL APPOINTMENT INFORMATION
This service is currently provided in person. Virtual appointments are not available.
This service is currently provided in person. Virtual appointments are not available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Wheelchair Accessible

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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