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Assertive Outreach Services   at
Fox Creek Healthcare Centre
Specialty: Addiction and Mental Health
Connect Care Department: FOX FCHC AMH AOS
Estimated time to routine appointment: Within 1 month
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Assists individuals to live independently in the community, promote recovery, and minimize hospitalization.A range of supports are provided to persons living with severe and persistent mental illness while they are living in the community and whenever possible, while they are an inpatient.

A qualified team of health professionals offer:
  • assessment
  • counselling/therapy
  • medication Management
  • crisis Intervention
  • education
  • advocacy and liaison
  • problem solving
  • goal Setting
  • social and recreational activities
  • budgeting
  • shopping
  • housing
  • legal Issues
  • community access
  • education or employment
Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.
Assists individuals to live independently in the community, promote recovery, and minimize hospitalization.A range of supports are provided to persons living with severe and persistent mental illness while they are living in the community and whenever possible, while they are an inpatient.

A qualified team of health professionals offer:
  • assessment
  • counselling/therapy
  • medication Management
  • crisis Intervention
  • education
  • advocacy and liaison
  • problem solving
  • goal Setting
  • social and recreational activities
  • budgeting
  • shopping
  • housing
  • legal Issues
  • community access
  • education or employment
Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.
ELIGIBILITY REQUIREMENTS
  • Adults (18 years or older)
  • Referring doctors can call if they have someone younger than 18 with early psychosis.
Although someone else may refer individuals, participation is voluntary and individuals have the right to refuse service.
  • Adults (18 years or older)
  • Referring doctors can call if they have someone younger than 18 with early psychosis.
Although someone else may refer individuals, participation is voluntary and individuals have the right to refuse service.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type FOX FCHC AMH AOS in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type FOX FCHC AMH AOS in the “To Department” section and complete order. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Service is generally provided on an outreach basis in the person's community. Please call your nearest clinic to see what services are available to you.Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.
Service is generally provided on an outreach basis in the person's community. Please call your nearest clinic to see what services are available to you.Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-622-5106
FAX
780-622-3474
REFERRAL PHONE
780-622-5106
REFERRAL FAX
780-622-3474
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental health healthcare resource groups
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please provide 24 hours notice to cancel appointments. If a client does not show, the client will need to call the clinic to be re-booked
Please provide 24 hours notice to cancel appointments. If a client does not show, the client will need to call the clinic to be re-booked
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Description:
Closed Statutory Holidays
   
 
ADDRESS
600 3 Street
Fox Creek Alberta
T0H 1P0
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Hammond Drive S and 6th Avenue
Hammond Drive S and 6th Avenue
 
PHONE
780-622-5106
 
PARKING INSTRUCTIONS
Parking is available on site.
Parking is available on site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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