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Eye Institute of Alberta - Outpatient Eye Clinic   at
Royal Alexandra Hospital
Connect Care Specialty: Ophthalmology
Connect Care Department: EDM RAH ATC OPHTHALMOLOGY
Estimated time to routine appointment: Not Available
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Provides services to diagnose and treat people with eye problems.This service is to provide patient access to outpatient eye care. Eye conditions are diagnosed, treated and managed at this clinic.

Patients receive procedures such as:
  • ophthalmic diagnostic testing
  • injections
  • lasers or minor eye surgeries
  • emergency eye care
Provides services to diagnose and treat people with eye problems.This service is to provide patient access to outpatient eye care. Eye conditions are diagnosed, treated and managed at this clinic.

Patients receive procedures such as:
  • ophthalmic diagnostic testing
  • injections
  • lasers or minor eye surgeries
  • emergency eye care
ROUTINE REFERRAL PROCESS
Due to the high demand and variety of subspecialties within ophthalmology, we require that you refer directly to the preferred physician.

View an Opthalmologist's ARD profile by clicking on the respective hyperlinked name under the Linked Consultants (Specialists) on the right of this profile for their direct fax number listed. 
You can request for a recent copy of comprehensive ophthalmologists currently accepting new patients from the Eye Clinic.

If you are referring a patient in for ophthalmic diagnostic testing, please complete the requisition and fax it back to us. We will schedule the appointment once the requisition is reviewed.
Due to the high demand and variety of subspecialties within ophthalmology, we require that you refer directly to the preferred physician.

View an Opthalmologist's ARD profile by clicking on the respective hyperlinked name under the Linked Consultants (Specialists) on the right of this profile for their direct fax number listed. 
You can request for a recent copy of comprehensive ophthalmologists currently accepting new patients from the Eye Clinic.

If you are referring a patient in for ophthalmic diagnostic testing, please complete the requisition and fax it back to us. We will schedule the appointment once the requisition is reviewed.
URGENT REFERRAL PROCESS
Please see Emergency Referral Process.
Please see Emergency Referral Process.
EMERGENCY REFERRAL PROCESS
Please contact the Royal Alexandra Hospital switchboard at (780) 735-4111 and ask for the resident on call for ophthalmology. Please fax a copy of your consultation note to Ophthalmology On-Call with the number they provide to you.

Location during clinic hours: Eye Clinic
Location after hours and weekend: Eye Rooms in Unit 22. Patients will have to be registered with the Emergency Admitting Department before they can proceed to Unit 22.
Patient Expectation: Please inform your patient of their arrival time and that wait times may vary considerably depending on the time of day, how busy the department is and if there are any emergencies at the time. They may be in the clinic for several hours so please be prepared. If other tests have been ordered on the day of the clinic visit, there may be periods of waiting between appointments. Advise them to bring a driver or have an alternate mode of transportation to get home.
Please contact the Royal Alexandra Hospital switchboard at (780) 735-4111 and ask for the resident on call for ophthalmology. Please fax a copy of your consultation note to Ophthalmology On-Call with the number they provide to you.

Location during clinic hours: Eye Clinic
Location after hours and weekend: Eye Rooms in Unit 22. Patients will have to be registered with the Emergency Admitting Department before they can proceed to Unit 22.
Patient Expectation: Please inform your patient of their arrival time and that wait times may vary considerably depending on the time of day, how busy the department is and if there are any emergencies at the time. They may be in the clinic for several hours so please be prepared. If other tests have been ordered on the day of the clinic visit, there may be periods of waiting between appointments. Advise them to bring a driver or have an alternate mode of transportation to get home.
ELIGIBILITY REQUIREMENTS
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-735-5754
FAX
780-735-5830
REFERRAL FORM
Please direct all referrals to specified physicians.
Please note that all Ophthalmic Diagnostic Testing is reserved for ophthalmologists only. Neurosurgeons, neurologists, endocrinologists, and oncologists can order visual fields.
General Eye Clinic Requisition
Please direct all referrals to specified physicians.
Please note that all Ophthalmic Diagnostic Testing is reserved for ophthalmologists only. Neurosurgeons, neurologists, endocrinologists, and oncologists can order visual fields.
General Eye Clinic Requisition
REFERRAL RESOURCES
Connect MD
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Ophthalmic examination and evaluation
Referral letters
 
when requested
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Ophthalmic examination and evaluation
Referral letter
 
when requested
+-
Emergent Reason for Referral
Additional Details
+-
Ophthalmic examination and evaluation
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 7:30 am - 4:00 pm
Tuesday: 7:30 am - 4:00 pm
Wednesday: 7:30 am - 4:00 pm
Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 4:00 pm
Description:
The clinic is closed on Saturdays, Sundays and Statutory Holidays.

If you have been instructed to come afterhours, register at the Royal Alexandra Hospital's Emergency Department admitting desk and tell them you have an arrival time with the ophthalmologist on-call. They will register you and direct you to Unit 22 Eye Rooms.
   
 
ADDRESS
Room 1111, Main Floor, Active Treatment Centre
10240 Kingsway NW
Edmonton Alberta
T5H 3V9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
We are located on the main floor of the Active Treatment Centre (ATC).

Bus stop 111 Ave, 106 St NW
LRT station; Kingsway
We are located on the main floor of the Active Treatment Centre (ATC).

Bus stop 111 Ave, 106 St NW
LRT station; Kingsway
 
PHONE
780-735-5754
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.

 
EMAIL
WEBSITE
https://www.ahs.ca/eia
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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