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Adult Specialized Rehabilitation Outpatient Program   at
Glenrose Rehabilitation Hospital
Specialty: Rehabilitation
Connect Care Department: EDM GRH ADULT SPECIALIZD REHAB
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Adult Specialized Rehabilitation Outpatient Program (SROP) is a short-term therapy program where therapists work with you to improve your abilities and independence by using special skills, equipment and teamwork.Our focus is to help you recover and join back into your community. Therapy services available for referral include:
  • physical therapy (for movement)
  • speech therapy (for communication)
  • occupational therapy (for daily activities)
Additional services may be provided at the program's discretion.
The Adult Specialized Rehabilitation Outpatient Program (SROP) is a short-term therapy program where therapists work with you to improve your abilities and independence by using special skills, equipment and teamwork.Our focus is to help you recover and join back into your community. Therapy services available for referral include:
  • physical therapy (for movement)
  • speech therapy (for communication)
  • occupational therapy (for daily activities)
Additional services may be provided at the program's discretion.
ELIGIBILITY REQUIREMENTS
All requirements must be met.
  • The patient is experiencing significant functional change due to a diagnosis within the past 2 years:
    • amputation 
    • brain injury (moderate to severe), excluding concussion
    • stroke
    • spinal cord injury
    • spinal surgery with prolonged neurological deficit (after 6 weeks of community therapy)
    • acute neurological condition (e.g. demyelinating polyneuropathy, Guillain-Barre syndrome, transverse myelitis), excluding chronic conditions such as multiple sclerosis, Parkinson’s disease, or muscular dystrophy
    • complex orthopedic polytrauma requiring tertiary-level equipment
    • fall risk due to a new age-related balance issue
  • The patient has potential to improve from intensive therapy within 3 months.
  • The treatment focus is functional improvement, not primarily to manage symptoms or pain (chronic or acute).
  • The patient is medically stable and can participate in high-intensity therapy as well as home programs between sessions.
  • The patient is independent (or is assisted by their own support person) to manage their medical condition, personal care needs, mobility, and transportation.
All requirements must be met.
  • The patient is experiencing significant functional change due to a diagnosis within the past 2 years:
    • amputation 
    • brain injury (moderate to severe), excluding concussion
    • stroke
    • spinal cord injury
    • spinal surgery with prolonged neurological deficit (after 6 weeks of community therapy)
    • acute neurological condition (e.g. demyelinating polyneuropathy, Guillain-Barre syndrome, transverse myelitis), excluding chronic conditions such as multiple sclerosis, Parkinson’s disease, or muscular dystrophy
    • complex orthopedic polytrauma requiring tertiary-level equipment
    • fall risk due to a new age-related balance issue
  • The patient has potential to improve from intensive therapy within 3 months.
  • The treatment focus is functional improvement, not primarily to manage symptoms or pain (chronic or acute).
  • The patient is medically stable and can participate in high-intensity therapy as well as home programs between sessions.
  • The patient is independent (or is assisted by their own support person) to manage their medical condition, personal care needs, mobility, and transportation.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral must be signed or authorized by a physician or nurse practitioner. 
Complete the referral form and fax it to the contact number provided in this profile.
Non-Connect Care users may phone Adult SROP for additional information.
Referral must be signed or authorized by a physician or nurse practitioner. 
Complete the referral form and fax it to the contact number provided in this profile.
Non-Connect Care users may phone Adult SROP for additional information.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Create an order for “Ambulatory Referral to Rehabilitation” to “EDM GRH ADULT SPECIALIZD REHAB”.
Connect Care users may send a message to ‘P EDM GRH ADULT SPECIALIZD REHAB CLINICAL SUPPORT’ for additional information.
Create an order for “Ambulatory Referral to Rehabilitation” to “EDM GRH ADULT SPECIALIZD REHAB”.
Connect Care users may send a message to ‘P EDM GRH ADULT SPECIALIZD REHAB CLINICAL SUPPORT’ for additional information.
ADDITIONAL SERVICE DETAILS
Glenrose programs - Eligibility requirements may differ from non-Glenrose programs.  Please contact Adult SROP for details.
Glenrose programs - Eligibility requirements may differ from non-Glenrose programs.  Please contact Adult SROP for details.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-735-6100
FAX
780-735-6088
REFERRAL PHONE
780-735-6100
REFERRAL FAX
780-735-6088
REFERRAL FORM
Referral Form
Please ensure all fields are completed on the referral form for timely processing.
Referral Form
Please ensure all fields are completed on the referral form for timely processing.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Rehabilitation
.
 
Within 1 month
Referrals will be evaluated for eligibility.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
After three missed appointments without notification, therapy may be suspended.
After three missed appointments without notification, therapy may be suspended.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Room 1274, GlenWest
10230 111 Avenue NW
Edmonton Alberta
T5G 0B7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta healthcare card and government-issued photo ID.
  • Check in at clinic reception 15 minutes prior to your scheduled appointment time.
  • You may bring a support person to your appointments.
  • Bring your Alberta healthcare card and government-issued photo ID.
  • Check in at clinic reception 15 minutes prior to your scheduled appointment time.
  • You may bring a support person to your appointments.
 
DIRECTIONS
Go to the Glenrose Rehabilitation Hospital 10230 - 111 Avenue NW, Edmonton AB.  From the main entrance (GlenWest building facing 111 Ave), turn left and continue down the hallway.  At the first intersection, turn right and proceed to the first hallway to the right. The door to Rm 1274-GW clinic and reception area is on the immediate left.
Information about Glenrose Rehabilitation Hospital can be found on the Alberta Health Services website.
Go to the Glenrose Rehabilitation Hospital 10230 - 111 Avenue NW, Edmonton AB.  From the main entrance (GlenWest building facing 111 Ave), turn left and continue down the hallway.  At the first intersection, turn right and proceed to the first hallway to the right. The door to Rm 1274-GW clinic and reception area is on the immediate left.
Information about Glenrose Rehabilitation Hospital can be found on the Alberta Health Services website.
 
PHONE
780-735-6100
 
PARKING INSTRUCTIONS
Accessible and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
Accessible and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available.
Virtual appointments are available.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Accessible and public parking are available on designated surface and underground parking stalls.

Pay by plate parking is available.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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