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Adult Specialized Rehabilitation Outpatient Program   at
Glenrose Rehabilitation Hospital
Connect Care Specialty: Rehabilitation
Connect Care Department: EDM GRH ADULT SPECIALIZD REHAB
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Glenrose Rehabilitation Hospital (GRH) Adult Specialized Rehabilitation Outpatient Program (SROP) is a short-term, interdisciplinary outpatient therapy program that provides tertiary level rehabilitation. The focus is on functional recovery and independence through collaborative goal-setting, specialized skills and technology and community integration.Services may include individual and/or group therapy by:
  • physical therapy, speech therapy, occupational therapy
  • recreation therapy, psychology, and social work (may be available if needed to support rehabilitation goal achievement).
The Glenrose Rehabilitation Hospital (GRH) Adult Specialized Rehabilitation Outpatient Program (SROP) is a short-term, interdisciplinary outpatient therapy program that provides tertiary level rehabilitation. The focus is on functional recovery and independence through collaborative goal-setting, specialized skills and technology and community integration.Services may include individual and/or group therapy by:
  • physical therapy, speech therapy, occupational therapy
  • recreation therapy, psychology, and social work (may be available if needed to support rehabilitation goal achievement).
ROUTINE REFERRAL PROCESS
Connect Care Department Specialty:  Rehabilitation
Connect Care Department:  EDM GRH SPECIALIZD REHAB

Referral must be signed or authorized by a physician or nurse practitioner.  
  • Electronic referral through Connect Care to EDM GRH ADULT SPECIALIZD REHAB;  Connect Care Specialty: Rehabilitation
    Use the SmartPhrase "SROPADULTREFERRALFORM" in the Comments section of the referral and fill it out completely to avoid delay in service. 
  • Clinicians not on Connect Care may submit a completed referral form via fax or through the Connect Care Provider Portal.  Please call 780-735-6100 for a referral form.
Connect Care Department Specialty:  Rehabilitation
Connect Care Department:  EDM GRH SPECIALIZD REHAB

Referral must be signed or authorized by a physician or nurse practitioner.  
  • Electronic referral through Connect Care to EDM GRH ADULT SPECIALIZD REHAB;  Connect Care Specialty: Rehabilitation
    Use the SmartPhrase "SROPADULTREFERRALFORM" in the Comments section of the referral and fill it out completely to avoid delay in service. 
  • Clinicians not on Connect Care may submit a completed referral form via fax or through the Connect Care Provider Portal.  Please call 780-735-6100 for a referral form.
URGENT REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility
Please direct patients to the nearest Emergency Department or Urgent Care Facility
EMERGENCY REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
ELIGIBILITY REQUIREMENTS
The patient:
  • is experiencing a recent, significant change in function,
  • had an acute medical event or recent intervention (e.g. surgery) which would be amenable to short-term, intensive therapy to optimize function,
  • has multiple rehabilitation and/or complex functional needs requiring a highly focused skill set and/or specialized technology that is not available outside of the GRH,
  • is working towards achieving a higher level of function (i.e. progress rather than maintenance),
  • has sufficient activity tolerance and endurance to participate in high intensity therapy,
  • requires no more than one-person assistance (if receiving therapy for mobility),
  • is able to participate in home exercises and maintain functional gains between therapy sessions.
  • is medically stable and is referred by a physician or nurse practitioner.
Other requirements include:
  • being independent (or accompanied by someone who can assist) with medical management, personal care needs, and mobilizing
  • being able to provide for own transportation and associated costs. 
Exclusions:
  • Medically unstable, limited by pain or medical condition.
  • Chronic condition (e.g. cerebral palsy, arthritis, MS etc) without recent significant functional change,
  • Therapy needs can be met by community providers or clinics (e.g. uncomplicated joint replacement, general strengthening or conditioning),
  • Lack of functional goals,
  • Unable to consistently follow single-step instructions.

     Please refer to Additional Service Details.
The patient:
  • is experiencing a recent, significant change in function,
  • had an acute medical event or recent intervention (e.g. surgery) which would be amenable to short-term, intensive therapy to optimize function,
  • has multiple rehabilitation and/or complex functional needs requiring a highly focused skill set and/or specialized technology that is not available outside of the GRH,
  • is working towards achieving a higher level of function (i.e. progress rather than maintenance),
  • has sufficient activity tolerance and endurance to participate in high intensity therapy,
  • requires no more than one-person assistance (if receiving therapy for mobility),
  • is able to participate in home exercises and maintain functional gains between therapy sessions.
  • is medically stable and is referred by a physician or nurse practitioner.
Other requirements include:
  • being independent (or accompanied by someone who can assist) with medical management, personal care needs, and mobilizing
  • being able to provide for own transportation and associated costs. 
Exclusions:
  • Medically unstable, limited by pain or medical condition.
  • Chronic condition (e.g. cerebral palsy, arthritis, MS etc) without recent significant functional change,
  • Therapy needs can be met by community providers or clinics (e.g. uncomplicated joint replacement, general strengthening or conditioning),
  • Lack of functional goals,
  • Unable to consistently follow single-step instructions.

     Please refer to Additional Service Details.
ADDITIONAL SERVICE DETAILS
Conditions Served May Include:
  • amputation 
  • brain injury (moderate to severe)
  • stroke
  • spinal cord injury or surgery
  • neurological conditions (e.g. MS exacerbation, Guillain-Barre syndrome, transverse myelitis)
  • multi-factorial orthopaedic conditions concurrent with neurological deficits.
  • age-related functional mobility concerns (e.g. falls, imbalance, gait)
  • age-related cognitive changes (neuropsychology assessment for possible dementia diagnosis)
Conditions Served May Include:
  • amputation 
  • brain injury (moderate to severe)
  • stroke
  • spinal cord injury or surgery
  • neurological conditions (e.g. MS exacerbation, Guillain-Barre syndrome, transverse myelitis)
  • multi-factorial orthopaedic conditions concurrent with neurological deficits.
  • age-related functional mobility concerns (e.g. falls, imbalance, gait)
  • age-related cognitive changes (neuropsychology assessment for possible dementia diagnosis)
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-735-6100
FAX
780-735-6088
REFERRAL PHONE
780-735-6100
REFERRAL FAX
780-735-6088
REFERRAL FORM
Specialized Rehabilitation Outpatient Referral Form. 
Please ensure all fields are completed on the referral form for timely processing.
Specialized Rehabilitation Outpatient Referral Form. 
Please ensure all fields are completed on the referral form for timely processing.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Community education
Medication List (dose, frequency, route)
 
Within 1 month
+-
Support group facilitation
Medication List (dose, frequency, route)
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
After three missed appointments without notification, therapy may be suspended.
After three missed appointments without notification, therapy may be suspended.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Room 1274, GlenWest
10230 111 Avenue NW
Edmonton Alberta
T5G 0B7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Please enter at the Glenrose Hospital Main Entrance facing 111 Avenue (10230 - 111 Avenue).  From the Main Entrance (GlenWest building), turn left and continue down the hallway until you come to the intersection.  Turn right; continue till you reach the first hallway to the right.  The door to SROP is on the immediate left; the program's main reception desk is in Room 1274-GW. 
Please enter at the Glenrose Hospital Main Entrance facing 111 Avenue (10230 - 111 Avenue).  From the Main Entrance (GlenWest building), turn left and continue down the hallway until you come to the intersection.  Turn right; continue till you reach the first hallway to the right.  The door to SROP is on the immediate left; the program's main reception desk is in Room 1274-GW. 
 
PHONE
780-735-6100
 
PARKING INSTRUCTIONS
Disabled and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
Disabled and public parking is available in the underground parkade and at designated surface stalls.  Pay by plate parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Designated surface and underground parking stalls. Ramps and wheelchair accessible washrooms.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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