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Voice Clinic   at
Glenrose Rehabilitation Hospital
Specialty: Rehabilitation
Connect Care Department: EDM GRH VOICE
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
The Voice Clinic offers assessment and care for kids and adults with voice issues.Here is what is included:
  • Tests by speech-language experts
  • Regular check-ups and continued care
  • Advice given to speech-language experts and doctors
The program provides training for people who want their voice and communication to match their gender identity or expression.
The Voice Clinic offers assessment and care for kids and adults with voice issues.Here is what is included:
  • Tests by speech-language experts
  • Regular check-ups and continued care
  • Advice given to speech-language experts and doctors
The program provides training for people who want their voice and communication to match their gender identity or expression.
ELIGIBILITY REQUIREMENTS
Patients both adult and pediatric are eligible for the Voice Clinic, including those presenting with voice problems related to:
  • neurological injury or disease (e.g. brain injury, stroke, vocal fold paralysis, intermittent dysphonia)
  • problems due to a medical problem or disease (e.g. polyps, papilloma, cancer)
  • problems due to using the voice (e.g. vocal misuse, muscle tension, vocal cord dysfunction).
Patients both adult and pediatric are eligible for the Voice Clinic, including those presenting with voice problems related to:
  • neurological injury or disease (e.g. brain injury, stroke, vocal fold paralysis, intermittent dysphonia)
  • problems due to a medical problem or disease (e.g. polyps, papilloma, cancer)
  • problems due to using the voice (e.g. vocal misuse, muscle tension, vocal cord dysfunction).
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
An ENT and SLP assessment will be completed in the Voice Clinic prior to treatment, unless documentation indicating that a previous assessment has been completed.  Referrals from an otolaryngologist go directly to the treatment waitlist.
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, indicate "Urgent" on the referral and call the clinic to discuss.
An ENT and SLP assessment will be completed in the Voice Clinic prior to treatment, unless documentation indicating that a previous assessment has been completed.  Referrals from an otolaryngologist go directly to the treatment waitlist.
Complete the referral form and fax it to the service using the contact information in this profile.
If urgent, indicate "Urgent" on the referral and call the clinic to discuss.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM GRH VOICE in the “To Department” section and complete order. 
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type EDM GRH VOICE in the “To Department” section and complete order. 
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-735-6319
FAX
780-735-7930
REFERRAL PHONE
780-735-6319
REFERRAL FAX
780-735-7930
REFERRAL FORM
Referral Form

NOTE:  Please attach results of previous speech and language testing, articulation testing and hearing screening status.
Referral Form

NOTE:  Please attach results of previous speech and language testing, articulation testing and hearing screening status.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Breathing ability
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Dysphonia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Puberphonia
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Speech therapy assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Vocal fatigue
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Vocal nodules in adults
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
+-
Vocal nodules in children
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Consultations, x-rays, lab reports, discharge summaries, surgical reports, allied health reports, i.e. speech pathology, surgical reports, pathology reports, ENT reports; results of previous speech and language testing, articulation testing and hearing screening status
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to reschedule.  Patients who miss multiple appointments without notifying the clinic, may require a new referral.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to reschedule.  Patients who miss multiple appointments without notifying the clinic, may require a new referral.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
10230 111 Avenue NW
Edmonton Alberta
T5G 0B7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
  • Adult Voice Clinic is held at the University Hospital ENT Clinic area.  Directions will be provided to the patient when the appointment is scheduled.
  • For treatment appointments, proceed to the Main Entrance of the Glenrose Hospital just off 111 Avenue (10230 - 111 Avenue) and check in at the Information Desk/Admitting.  Directions will be provided to the clinic.
  • Pediatric Voice Clinic is held at the Stollery Hospital in Room 2E2.  Directions will be provided to the patient when the appointment is scheduled. 
  • Adult Voice Clinic is held at the University Hospital ENT Clinic area.  Directions will be provided to the patient when the appointment is scheduled.
  • For treatment appointments, proceed to the Main Entrance of the Glenrose Hospital just off 111 Avenue (10230 - 111 Avenue) and check in at the Information Desk/Admitting.  Directions will be provided to the clinic.
  • Pediatric Voice Clinic is held at the Stollery Hospital in Room 2E2.  Directions will be provided to the patient when the appointment is scheduled. 
 
PHONE
780-735-6319
 
PARKING INSTRUCTIONS
Disabled and public parking are available in the underground parkade and at designated surface stalls.  Pay by Plate parking is available.
Disabled and public parking are available in the underground parkade and at designated surface stalls.  Pay by Plate parking is available.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Accessible and public parking are available on designated surface and underground parking stalls.

Pay by plate parking is available.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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