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Wound Clinic   at
Misericordia Community Hospital
Connect Care Specialty: Wound Care
Connect Care Department: EDM MCH WOUND CLINIC
Estimated time to routine appointment: Within 1 month
Covenant Health
SERVICE DESCRIPTION
Our multidisciplinary team provides clients with assessment, treatment, and management of complex chronic wounds.Complex open wounds include diabetic wounds, lower leg wounds and pressure injuries.
Our multidisciplinary team provides clients with assessment, treatment, and management of complex chronic wounds.Complex open wounds include diabetic wounds, lower leg wounds and pressure injuries.
ROUTINE REFERRAL PROCESS
Due to the 4-6 week wait list, it recommended that patients have Home Care in progress.

A Professional Referral (physician or nurse practitioner) is required for this service.
We will not accept incomplete referrals.

Paper referrals: 
1. Must complete attached Connect Care referral form
2. Must include relevant wound history (onset, duration, type and location)
3. Must include current wound treatments (ie. antibiotic therapy and current wound dressings therapy)
Referrals may be submitted through:
1. Paper Referral: Fax using the 780-735-2930
2. Connect Care: Use the ambulatory Connect Care order EDM MCH WOUND CLINIC


Due to the 4-6 week wait list, it recommended that patients have Home Care in progress.

A Professional Referral (physician or nurse practitioner) is required for this service.
We will not accept incomplete referrals.

Paper referrals: 
1. Must complete attached Connect Care referral form
2. Must include relevant wound history (onset, duration, type and location)
3. Must include current wound treatments (ie. antibiotic therapy and current wound dressings therapy)
Referrals may be submitted through:
1. Paper Referral: Fax using the 780-735-2930
2. Connect Care: Use the ambulatory Connect Care order EDM MCH WOUND CLINIC


URGENT REFERRAL PROCESS
Please contact Dr Akai, through the switchboard at the Misericordia Community Hospital at 780-735-2000.
Please contact Dr Akai, through the switchboard at the Misericordia Community Hospital at 780-735-2000.
EMERGENCY REFERRAL PROCESS
This service does not have an emergency referral process. Direct client to the nearest Emergency Department or Urgent Care facility if client is experiencing a serious illness or injury.
This service does not have an emergency referral process. Direct client to the nearest Emergency Department or Urgent Care facility if client is experiencing a serious illness or injury.
ELIGIBILITY REQUIREMENTS
  • +/> 18 years of age
  • Active, non-healing, open chronic wound
  • Reliable transportation to attend appointment
  • Designated support person available if client not independent with personal care
  • Client agreeable and aware of referral
Clients are not eligible for service under the following circumstances:
  • Acute injuries
  • Surgical wounds
  • Closed wounds
  • Requires only compression/edema management
  • Requires only therapeutic footwear
  • Receiving duplicate wound care services from another specialized health care provider
  • +/> 18 years of age
  • Active, non-healing, open chronic wound
  • Reliable transportation to attend appointment
  • Designated support person available if client not independent with personal care
  • Client agreeable and aware of referral
Clients are not eligible for service under the following circumstances:
  • Acute injuries
  • Surgical wounds
  • Closed wounds
  • Requires only compression/edema management
  • Requires only therapeutic footwear
  • Receiving duplicate wound care services from another specialized health care provider
ADDITIONAL SERVICE DETAILS
Wait time to initial routine appointment from referral accepted is 4-6 weeks.
Wait time to initial routine appointment from referral accepted is 4-6 weeks.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-735-2689
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Wound care assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of Medical Interventions of Wound
 
Within 3 months
+-
Wound care management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
History of Medical Interventions of Wound
 
Within 3 months
+-
Wound treatment education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Treatment History
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Clients will be discharged from our clinic if:
  • They have not responded to 2 scheduled telephone follow-up appointments.
  • They have 2 documented no shows.
  • They cancel their appointment 2 consecutive times without unforeseen or extenuating circumstance.
 The referring provider will be notified of discharge and a new referral will be required.
Clients will be discharged from our clinic if:
  • They have not responded to 2 scheduled telephone follow-up appointments.
  • They have 2 documented no shows.
  • They cancel their appointment 2 consecutive times without unforeseen or extenuating circumstance.
 The referring provider will be notified of discharge and a new referral will be required.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday:
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday:
   
 
ADDRESS
1SW-135
16940 87 Avenue
Edmonton Alberta
T5R 4H5
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Misericordia Community Hospital is located in NW Edmonton off of 87 Ave NW. It is located close to West Edmonton Mall.  It is located between 170 St NW and 165 Street NW. Public transportation is available on 87 Ave.
Misericordia Community Hospital is located in NW Edmonton off of 87 Ave NW. It is located close to West Edmonton Mall.  It is located between 170 St NW and 165 Street NW. Public transportation is available on 87 Ave.
 
PHONE
780-735-2689
 
PARKING INSTRUCTIONS
Public parking is available, including accessible parking stalls, at the front of the hospital 24/7.
Public parking is available, including accessible parking stalls, at the front of the hospital 24/7.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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