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Access Mental Health   at
Calgary Zone and Area
Connect Care Specialty: Addiction and Mental Health
Connect Care Department: CGY SPT AMH ACCESS MH
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides information, consultation and referral to individuals residing in the Calgary zone who have addiction and/or mental health concerns.Access Mental Health is a non-urgent service providing information, consultation, and referrals for individuals with addiction and / or mental health concerns. Mental Health Clinicians complete a clinical interview over the telephone to assess the individuals’ needs. Mental Health Clinicians are familiar with both Alberta Health Services and community-based programs and will explore all options in order to refer individuals to the most appropriate resources.

For more information visit our website.
Provides information, consultation and referral to individuals residing in the Calgary zone who have addiction and/or mental health concerns.Access Mental Health is a non-urgent service providing information, consultation, and referrals for individuals with addiction and / or mental health concerns. Mental Health Clinicians complete a clinical interview over the telephone to assess the individuals’ needs. Mental Health Clinicians are familiar with both Alberta Health Services and community-based programs and will explore all options in order to refer individuals to the most appropriate resources.

For more information visit our website.
ROUTINE REFERRAL PROCESS
Connect Care Department Specialty: Addiction and Mental Health

Clients:

Clients/guardians are encouraged to call Access Mental Health at 1-844-943-1500 to discuss current needs. Please note, the line is closed on weekends and statutory holidays.

Referral Sources:

Access Mental Health accepts referrals from physicians and community agencies on behalf of clients. Please send a referral fax to 403-943-9044.
Referral details must include patient demographics, reason for referral, relevant current/past treatment and the type of support being requested.

Connect Care Users:

Please use the Ambulatory Referral Order to send referrals to CGY SPT AMH ACCESS MH in Connect Care.
Referral details must include the reason for referral and the type of support being requested.

Internal Transfers:
Internal transfers within CGY Zone Addiction & Mental Health – please follow your current processes.

Upon receipt of all referrals a letter is faxed to the referring source.
If translation services are required, please indicate preferred language.
Connect Care Department Specialty: Addiction and Mental Health

Clients:

Clients/guardians are encouraged to call Access Mental Health at 1-844-943-1500 to discuss current needs. Please note, the line is closed on weekends and statutory holidays.

Referral Sources:

Access Mental Health accepts referrals from physicians and community agencies on behalf of clients. Please send a referral fax to 403-943-9044.
Referral details must include patient demographics, reason for referral, relevant current/past treatment and the type of support being requested.

Connect Care Users:

Please use the Ambulatory Referral Order to send referrals to CGY SPT AMH ACCESS MH in Connect Care.
Referral details must include the reason for referral and the type of support being requested.

Internal Transfers:
Internal transfers within CGY Zone Addiction & Mental Health – please follow your current processes.

Upon receipt of all referrals a letter is faxed to the referring source.
If translation services are required, please indicate preferred language.
URGENT REFERRAL PROCESS
Urgent Clinical Situation acute but not necessarily severe disorders or issues that necessitate the need for urgent attention to prevent further decompensation (e.g. displaying some signs of psychosis, suicidal ideation without intent, postpartum depression).  Connect patient with;Access Mental Health is not an urgent service.
Urgent Clinical Situation acute but not necessarily severe disorders or issues that necessitate the need for urgent attention to prevent further decompensation (e.g. displaying some signs of psychosis, suicidal ideation without intent, postpartum depression).  Connect patient with;Access Mental Health is not an urgent service.
EMERGENCY REFERRAL PROCESS
Emergent Clinical Situation where there is an imminent risk of serious harm or death to self or others (e.g. serious suicidal states, violent states or states of seriously impaired judgment, delirium, dementia, or acute psychosis, severe dissociative state, querying admission to hospital). 
Please direct patient to the nearest Emergency Department or Urgent Care Facility
Access Mental Health is not an emergent service.
Emergent Clinical Situation where there is an imminent risk of serious harm or death to self or others (e.g. serious suicidal states, violent states or states of seriously impaired judgment, delirium, dementia, or acute psychosis, severe dissociative state, querying admission to hospital). 
Please direct patient to the nearest Emergency Department or Urgent Care Facility
Access Mental Health is not an emergent service.
ELIGIBILITY REQUIREMENTS
Telephone service only, please call for information or referral.  Access Mental Health can connect individuals with addiction and/or mental health resources within the Calgary zone.  This includes Airdrie, Banff, Calgary, Canmore, Chestermere, Claresholm, Cochrane, Diamond Valley, Didsbury, High River, Lake Louise, Okotoks, Strathmore and Vulcan.
Telephone service only, please call for information or referral.  Access Mental Health can connect individuals with addiction and/or mental health resources within the Calgary zone.  This includes Airdrie, Banff, Calgary, Canmore, Chestermere, Claresholm, Cochrane, Diamond Valley, Didsbury, High River, Lake Louise, Okotoks, Strathmore and Vulcan.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 3 calendar days.
 
PHONE
403-943-1500
FAX
403-943-9044
TOLL FREE PHONE
1-844-943-1500
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Facilitation of access to mental health services
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Presenting problem(s)and symptom(s)
 
Current
Previous mental health treatment history
 
Within past 12 months
Indicate impression as to the type of support the patient requires
 
Current
Interpreter required? If so, please indicate preferred language
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Access Mental Health does not admit patients or offer appointments, this is the responsibility of the endpoint program.  Therefore, missed appointment guidelines will be determined by the endpoint program.
Access Mental Health does not admit patients or offer appointments, this is the responsibility of the endpoint program.  Therefore, missed appointment guidelines will be determined by the endpoint program.
 
HOURS OF OPERATION
Monday: 8:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 5:00 pm
Description:
Non urgent voice mail messages can be left after hours and will be returned the next business day.
   
 
ADDRESS

Calgary
Alberta
T2P 2M5
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Access Mental Health is a telephone-only service.
Access Mental Health is a telephone-only service.
 
PHONE
403-943-1500
TOLL FREE PHONE
1-844-943-1500
 
PARKING INSTRUCTIONS
Access Mental Health is a telephone-only service.
Access Mental Health is a telephone-only service.
 
EMAIL
WEBSITE
https://www.ahs.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Access Mental Health is a telephone-only service.
Access Mental Health is a telephone-only service.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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