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Pediatric Seating Service   at
Alberta Children's Hospital
Specialty: Rehabilitation
Connect Care Department: CGY ACH SEATING SERVICE
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This service provides consultation, assessment, recommendations and fitting of pediatric seating equipment for eligible children living in southern Alberta. The team has a primary focus on complex and custom seating.This service works closely with vendor reps/techs and equipment specialists to provide a collaborative approach to assessment and fitting of wheelchairs and seating systems.

We provide:
  • recommendations of appropriate seating equipment and wheelchairs for children aged 0-18 years
  • delivery and fitting of seating equipment
  • growth and repair service for seating systems
  • custom fabrication of seating and seating accessories to meet assessed complex needs
  • seating service outreach to specialized schools in the Calgary Zone
  • support to community therapists for skill and knowledge building around assessment and troubleshooting of seating and wheelchair positioning concerns
Equipment is provided according to the policies and procedure set out by Alberta Aides to Daily Living (AADL), Non-insured Health Benefit for First Nations and Inuit agency (NIHB) and Interim Federal health (IFH) as determined by eligibility for funding. The service also supports children and families to access seating and wheelchair equipment through private medical insurance and donor funding (as needed) based on a comprehensive assessment and needs analysis.
This service provides consultation, assessment, recommendations and fitting of pediatric seating equipment for eligible children living in southern Alberta. The team has a primary focus on complex and custom seating.This service works closely with vendor reps/techs and equipment specialists to provide a collaborative approach to assessment and fitting of wheelchairs and seating systems.

We provide:
  • recommendations of appropriate seating equipment and wheelchairs for children aged 0-18 years
  • delivery and fitting of seating equipment
  • growth and repair service for seating systems
  • custom fabrication of seating and seating accessories to meet assessed complex needs
  • seating service outreach to specialized schools in the Calgary Zone
  • support to community therapists for skill and knowledge building around assessment and troubleshooting of seating and wheelchair positioning concerns
Equipment is provided according to the policies and procedure set out by Alberta Aides to Daily Living (AADL), Non-insured Health Benefit for First Nations and Inuit agency (NIHB) and Interim Federal health (IFH) as determined by eligibility for funding. The service also supports children and families to access seating and wheelchair equipment through private medical insurance and donor funding (as needed) based on a comprehensive assessment and needs analysis.
ELIGIBILITY REQUIREMENTS
Patients aged 0-18
Patients aged 0-18
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.

Urgent referrals: Fax your referral and mark it "urgent". Also call the clerical desk at 403 955 2914 and advise that you have faxed an urgent referral. Urgent referrals will be addressed with 24 hours.

Referrals are uploaded, reviewed and triaged daily.
Referrals will be prioritized based on the the requested need and available resources. 
Incomplete referrals will be returned with a request for the missing information.
Complete the referral form and fax it to the service using the contact information in this profile.

Urgent referrals: Fax your referral and mark it "urgent". Also call the clerical desk at 403 955 2914 and advise that you have faxed an urgent referral. Urgent referrals will be addressed with 24 hours.

Referrals are uploaded, reviewed and triaged daily.
Referrals will be prioritized based on the the requested need and available resources. 
Incomplete referrals will be returned with a request for the missing information.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type CGY ACH SEATING SERVICE in the “To Department” section and complete order.  
  • Referrals are uploaded, reviewed and triaged daily.
  • Referrals will be prioritized based on the the requested need and available resources. 
  • Incomplete referrals will be returned with a request for the missing information.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type CGY ACH SEATING SERVICE in the “To Department” section and complete order.  
  • Referrals are uploaded, reviewed and triaged daily.
  • Referrals will be prioritized based on the the requested need and available resources. 
  • Incomplete referrals will be returned with a request for the missing information.
ADDITIONAL SERVICE DETAILS
Children transition to adult seating service when they reach 18 years of age and require a new seating and mobility system. Clients over the age of 18 years who require modification to an existing seating system continue to be follow by this service. Children who require repairs or maintenance to mobility systems should contact their medical equipment vendor.
The clinic also accepts self-referrals from parents whose children have previously received a seating system through this service.
New patients should receive the Outpatient Clinics Welcome Letter.
Children transition to adult seating service when they reach 18 years of age and require a new seating and mobility system. Clients over the age of 18 years who require modification to an existing seating system continue to be follow by this service. Children who require repairs or maintenance to mobility systems should contact their medical equipment vendor.
The clinic also accepts self-referrals from parents whose children have previously received a seating system through this service.
New patients should receive the Outpatient Clinics Welcome Letter.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-2914
FAX
403-476-7756
REFERRAL PHONE
403-955-2914
REFERRAL FAX
403-955-7501
REFERRAL FORM
For Non Connect Care users complete and fax the form located at:
Seating Clinic Referral Form

For Connect Care users:
  1. Go to patient look up search and select your patient.
  2. Click encounter and click new and
  3. Choose ‘orders only’ from the drop down
  4. Type in “amb ref to rehabilitation“ in the “+ ADD ORDER” box and press enter
  5. Select “ambulatory referral to rehabilitation” in the “after visit procedures” section click “accept”
  6. Complete the Seating referral by completing the following fields.
By provider: use your provider name or ordering physician
To Department specialty:  leave as rehabilitation
To dept: CGY ACH SEATING
To provider: leave blank
Reason: enter assessment of needs  
Priority: Leave as routine unless you required the patient to be seen within 5 days of receipt of referral
Type: Leave as consultation
Patient current status: select stable unless another choice is appropriate
Is the referral for a new problem: yes
Comments:
Include as much information as you can to tell why the patient needs to be seen. If the patient has a wheelchair try to include a vendor name.
  1. Accept and sign the order
  2. Sign encounter at the bottom
For Non Connect Care users complete and fax the form located at:
Seating Clinic Referral Form

For Connect Care users:
  1. Go to patient look up search and select your patient.
  2. Click encounter and click new and
  3. Choose ‘orders only’ from the drop down
  4. Type in “amb ref to rehabilitation“ in the “+ ADD ORDER” box and press enter
  5. Select “ambulatory referral to rehabilitation” in the “after visit procedures” section click “accept”
  6. Complete the Seating referral by completing the following fields.
By provider: use your provider name or ordering physician
To Department specialty:  leave as rehabilitation
To dept: CGY ACH SEATING
To provider: leave blank
Reason: enter assessment of needs  
Priority: Leave as routine unless you required the patient to be seen within 5 days of receipt of referral
Type: Leave as consultation
Patient current status: select stable unless another choice is appropriate
Is the referral for a new problem: yes
Comments:
Include as much information as you can to tell why the patient needs to be seen. If the patient has a wheelchair try to include a vendor name.
  1. Accept and sign the order
  2. Sign encounter at the bottom
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Amputation of leg
< 2 Weeks
amb
 
Within 1 month
+-
Assessment of seating needs
< 4 Months
Complete a referral form or Connectcare referral detailing the patient abilities and needs
 
Within 1 month
tbd
 
Within 1 month
+-
Equipment not available
< 2 Months
Describe what equipment is needed and why
 
Within 1 month
Describe what steps have been taken, if any, to obtain a wheelchair and seating
 
Within 1 month
+-
Equipment problem
< 2 Months
Describe in detail what problem is occuring with the wheelchair frame
 
Within 1 month
+-
Equipment safety management
< 1 Week
Describe what measures have been take to make the equipment safe for the patient
 
Within 1 month
describe the safety issue and the impact on the patient
 
Within 1 month
+-
Fixation of spine with fusion
< 2 Months
Date and type of spine surgery
 
Within 1 month
Problems or changes identified post-surgery
 
Within 1 month
+-
Positioning: wheelchair
< 4 Months
TBD
 
Within 1 month
+-
Pressure sore
< 1 Week
Describe contributing factors if known
 
Within 1 month
Describe size and location of pressure sore.
 
Within 1 month
Describe wound care action taken to date and who is involved.
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Pain
< 1 Week
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Describe the patient's symptoms
 
Within 1 month
describe any measures that relieve the pain
 
Within 1 month
+-
Pressure sore
< 1 Week
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Describe contributing factors
 
Within 1 month
Describe wound care action taken to date and who is involved.
 
Within 1 month
Size and location of pressure sore
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Missed appointments are minimized by requiring a re-referral after two missed appointments. (Alberta Children's Hospital Outpatient Principles in Practice, 6.8)
Missed appointments are minimized by requiring a re-referral after two missed appointments. (Alberta Children's Hospital Outpatient Principles in Practice, 6.8)
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Lower Level, Rehabilitation and Education Clinics
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on the corner of 24 Avenue NW and West Campus Drive NW.
Located on the corner of 24 Avenue NW and West Campus Drive NW.
 
PHONE
403-955-2914
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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