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This healthcare service has 1 current healthcare service locations.
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Child Life Services   at
Alberta Children's Hospital
Specialty: Child Life
Connect Care Department: CGY ACH PED CHILD LIFE
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provide psychosocial, developmental and educational support to children and families regarding illness and hospitalization at Alberta Children's Hospital.This service supports children and families by:
  • teaching children and families about what to expect with medical procedures, surgeries, illness and hospitalization
  • helping children build coping strategies for stressful procedures such as IV starts, bloodwork and MRI through education and medical play
  • providing therapeutic interventions such as distraction, relaxation breathing, positions of comfort as part of child's coping plan
  • coordinating safe play spaces such as unit playrooms, art studio, outdoor sports field
  • providing developmental and therapeutic play interventions
  • facilitating group programs and special events
  • providing recreation and leisure education through recreational therapy programs
  • offering therapeutic/expressive arts interventions through music therapy and art therapy
Provide psychosocial, developmental and educational support to children and families regarding illness and hospitalization at Alberta Children's Hospital.This service supports children and families by:
  • teaching children and families about what to expect with medical procedures, surgeries, illness and hospitalization
  • helping children build coping strategies for stressful procedures such as IV starts, bloodwork and MRI through education and medical play
  • providing therapeutic interventions such as distraction, relaxation breathing, positions of comfort as part of child's coping plan
  • coordinating safe play spaces such as unit playrooms, art studio, outdoor sports field
  • providing developmental and therapeutic play interventions
  • facilitating group programs and special events
  • providing recreation and leisure education through recreational therapy programs
  • offering therapeutic/expressive arts interventions through music therapy and art therapy
ELIGIBILITY REQUIREMENTS
Any patient or family receiving care at Alberta Children's Hospital for the following:
  • Preparation and support for tests/procedures
  • Preparation and support for surgery
  • Pain and stress management - coping strategies
  • General medical anxiety
  • Needle coping for patients at Alberta Children's Hospital
Any patient or family receiving care at Alberta Children's Hospital for the following:
  • Preparation and support for tests/procedures
  • Preparation and support for surgery
  • Pain and stress management - coping strategies
  • General medical anxiety
  • Needle coping for patients at Alberta Children's Hospital
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Child Life, type CGY ACH PED CHILD LIFE in the “To Department” section and complete order.
Urgent service requests received by Vocera.
Send an Internal Referral using the Ambulatory Referral Order to Child Life, type CGY ACH PED CHILD LIFE in the “To Department” section and complete order.
Urgent service requests received by Vocera.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-2593
REFERRAL PHONE
403-955-5428
REFERRAL FAX
403-476-7756
REFERRAL FORM
Referral form is not required to access service from Child Life at Alberta Children's Hospital. 
Referral form is not required to access service from Child Life at Alberta Children's Hospital. 
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Coping support
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Coping support
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Emergent Reason for Referral
Additional Details
+-
Coping support
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
This is not applicable to this service.
This is not applicable to this service.
 
HOURS OF OPERATION
Monday: 7:30 am - 9:00 pm
Tuesday: 7:30 am - 9:00 pm
Wednesday: 7:30 am - 9:00 pm
Thursday: 7:30 am - 9:00 pm
Friday: 7:30 am - 9:00 pm
Saturday: 9:00 am - 9:00 pm
Description:
Inpatient and outpatient Child Life care is typically provided during 7:30am to 4:15pm. The emergency room provides Child Life care 9am to 9pm.
   
 
ADDRESS
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
 
PHONE
403-955-2593
 
PARKING INSTRUCTIONS
Surface lots, and parkades available onsite
Surface lots, and parkades available onsite
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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