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Complex Airway Clinic   at
Alberta Children's Hospital
Connect Care Specialty: Pediatric Pulmonology
Connect Care Department: CGY ACH COMPLEX AIRWAY CL
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides multidisciplinary specialty care for children and adolescents with tracheostomies or other complex airway needs.Provides multidisciplinary specialty care for children and adolescents with tracheostomies or other complex airway needs (i.e. dependent on non-invasive ventilation or other airway appliances for > 18 hours a day) including:
  • care and management of the child’s tracheostomy, including pre-tracheostomy consultation and decision-making support
  • care and management of any underlying respiratory condition(s)
  • support for the child’s ongoing growth & development
  • support for families caring for a child with complex airway needs
Support provided in collaboration with local home care, community & school based teams where available.

Visit the PEAS (Pediatric Eating and Swallowing) website to find relevant information for families and care providers of children with an eating, feeding and swallowing disorder.
Provides multidisciplinary specialty care for children and adolescents with tracheostomies or other complex airway needs.Provides multidisciplinary specialty care for children and adolescents with tracheostomies or other complex airway needs (i.e. dependent on non-invasive ventilation or other airway appliances for > 18 hours a day) including:
  • care and management of the child’s tracheostomy, including pre-tracheostomy consultation and decision-making support
  • care and management of any underlying respiratory condition(s)
  • support for the child’s ongoing growth & development
  • support for families caring for a child with complex airway needs
Support provided in collaboration with local home care, community & school based teams where available.

Visit the PEAS (Pediatric Eating and Swallowing) website to find relevant information for families and care providers of children with an eating, feeding and swallowing disorder.
ROUTINE REFERRAL PROCESS
Fax completed referral to the referral line.

Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
Fax completed referral to the referral line.

Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.
URGENT REFERRAL PROCESS
Please indicate if urgent and fax completed referral to number below.
Please indicate if urgent and fax completed referral to number below.
EMERGENCY REFERRAL PROCESS
This service does not have an emergency referral process. Concerns of serious illness or injury should be directed to go to the nearest Emergency Department. Patients with potentially life threatening conditions should immediately phone 9-1-1.
This service does not have an emergency referral process. Concerns of serious illness or injury should be directed to go to the nearest Emergency Department. Patients with potentially life threatening conditions should immediately phone 9-1-1.
ELIGIBILITY REQUIREMENTS
Patients must be less than 18 years of age
Patients must have a tracheostomy or be dependent on non-invasive ventilation or other airway appliances for > 18 hours a day (children and adolescents requiring only overnight non-invasive ventilation should be referred to ACH Pulmonary or Sleep Clinics).
Patients must be less than 18 years of age
Patients must have a tracheostomy or be dependent on non-invasive ventilation or other airway appliances for > 18 hours a day (children and adolescents requiring only overnight non-invasive ventilation should be referred to ACH Pulmonary or Sleep Clinics).
ADDITIONAL SERVICE DETAILS
New patients should receive the Outpatient Clinics Welcome Letter.   
Patients may be discharged from the Clinic when:
  • Parents/Guardians refuse to accept care provided by the Clinic team. A letter will be provided to the primary care physician by the Respirologist.
  • Patient has been decannulated and no longer requires airway management/services
  • Patient/Family has re-located to another Zone that provides this service
  • Patient turns 18 years old and care is transitioned to Adult services. Clinic RN,  RT and Respirologist will be involved in a Transition of Care conference.
  • Patient dies
New patients should receive the Outpatient Clinics Welcome Letter.   
Patients may be discharged from the Clinic when:
  • Parents/Guardians refuse to accept care provided by the Clinic team. A letter will be provided to the primary care physician by the Respirologist.
  • Patient has been decannulated and no longer requires airway management/services
  • Patient/Family has re-located to another Zone that provides this service
  • Patient turns 18 years old and care is transitioned to Adult services. Clinic RN,  RT and Respirologist will be involved in a Transition of Care conference.
  • Patient dies
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-955-5828
FAX
403-476-7752
REFERRAL PHONE
403-955-7827
REFERRAL FAX
403-476-7752
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Airway management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Tracheostomy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Missed appointments are minimized by requiring a re-referral after two missed appointments. (Alberta Children's Hospital Outpatient Principles in Practice, 6.8)
Missed appointments are minimized by requiring a re-referral after two missed appointments. (Alberta Children's Hospital Outpatient Principles in Practice, 6.8)
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
For evenings, weekends and statutory holidays, contact the Alberta Children's Emergency Department or respiratory doctor on call at 403-955-7211.
   
 
ADDRESS
Level 3, Respiratory / Perinatal Clinics
28 Oki Drive NW
Calgary Alberta
T3B 6A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
 
PHONE
403-955-5828
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

Main entrance

Elevator accessible onsite


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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