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Active Rehabilitation Program - Mental Health   at
Claresholm Centre for Mental Health & Addictions
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This program offers a structured environment suitable for patients with chronic mental health illnesses, such as psychotic disorders.The program is for those who can take part in their rehabilitation and gradual transition to community setting.

Services may include:
  • medication teaching / management
  • group therapy
  • psychosocial progamming
  • crisis management
  • discharge planning (transitional housing referrals, mental health referrals)
This program offers a structured environment suitable for patients with chronic mental health illnesses, such as psychotic disorders.The program is for those who can take part in their rehabilitation and gradual transition to community setting.

Services may include:
  • medication teaching / management
  • group therapy
  • psychosocial progamming
  • crisis management
  • discharge planning (transitional housing referrals, mental health referrals)
ELIGIBILITY REQUIREMENTS
  • AHS Anticoagulation referral form - complete in its entirety.  Please include diagnosis  reason for referral, duration of therapy, drug of choice, INR target range if applicable, referring physician signature and contact number.
  • Age 16 and older.  Younger patients may be referred to Alberta Children's Hospital
  • Patients must live within the Calgary Zone catchment area or remain in the Calgary zone for at least 7 days after referral
  • Referral initiated by Calgary Zone physician or Nurse Practitioner
  • Peritoneal dialysis or home nocturnal dialysis accepted.  Patients requiring In-Centre hemodialysis will have therapy managed by Nephrology
  • Patients in assisted living or SL4 units under the care of their primary physician accepted.  Patients in long term care facility using Anticoagulation Management algorithm will have therapy managed by facility.
  • patient or caregiver must have ongoing access to telephone/fax/ or email.
  • patient or caregiver must demonstrate capacity to understand the condition and implications of therapy
  • AHS Anticoagulation referral form - complete in its entirety.  Please include diagnosis  reason for referral, duration of therapy, drug of choice, INR target range if applicable, referring physician signature and contact number.
  • Age 16 and older.  Younger patients may be referred to Alberta Children's Hospital
  • Patients must live within the Calgary Zone catchment area or remain in the Calgary zone for at least 7 days after referral
  • Referral initiated by Calgary Zone physician or Nurse Practitioner
  • Peritoneal dialysis or home nocturnal dialysis accepted.  Patients requiring In-Centre hemodialysis will have therapy managed by Nephrology
  • Patients in assisted living or SL4 units under the care of their primary physician accepted.  Patients in long term care facility using Anticoagulation Management algorithm will have therapy managed by facility.
  • patient or caregiver must have ongoing access to telephone/fax/ or email.
  • patient or caregiver must demonstrate capacity to understand the condition and implications of therapy
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.

Urgent Referrals:
  • Patient does NOT require same day treatment but needs to be seen SOONER than Routine.
  • Physician - please call AMS and speak with a Clinician. Explain reason for Urgency.
  • ALSO - Fax referral to and write "Urgent" at the top.
  • Includes perioperative bridging for MEDICALLY URGENT procedure <14 days from referral.
  • AMS does not offer same day appointments. If the patient requires same day therapy, direct patient to the Emergency department.
  • There is NO physician in clinic to assess the patient. For Urgent medical consult, please contact General Internal Medicine or Hematology on-call via ROCA
Complete the referral form and fax it to the service using the contact information in this profile.

Urgent Referrals:
  • Patient does NOT require same day treatment but needs to be seen SOONER than Routine.
  • Physician - please call AMS and speak with a Clinician. Explain reason for Urgency.
  • ALSO - Fax referral to and write "Urgent" at the top.
  • Includes perioperative bridging for MEDICALLY URGENT procedure <14 days from referral.
  • AMS does not offer same day appointments. If the patient requires same day therapy, direct patient to the Emergency department.
  • There is NO physician in clinic to assess the patient. For Urgent medical consult, please contact General Internal Medicine or Hematology on-call via ROCA
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Anticoagulation, type CGY PLC ANTICOAGULATION CL in the “To Department” section and complete order.

Urgent Referrals:
  • Patient does NOT require same day treatment but needs to be seen SOONER than Routine.
  • Physician - please call AMS and speak with a Clinician. Explain reason for Urgency.
  • Includes perioperative bridging for MEDICALLY URGENT procedure <14 days from referral.
  • AMS does not offer same day appointments. If the patient requires same day therapy, direct patient to the Emergency department.
  • There is NO physician in clinic to assess the patient. For Urgent medical consult, please contact General Internal Medicine or Hematology on-call via ROCA
Send an Internal Referral using the Ambulatory Referral Order to Anticoagulation, type CGY PLC ANTICOAGULATION CL in the “To Department” section and complete order.

Urgent Referrals:
  • Patient does NOT require same day treatment but needs to be seen SOONER than Routine.
  • Physician - please call AMS and speak with a Clinician. Explain reason for Urgency.
  • Includes perioperative bridging for MEDICALLY URGENT procedure <14 days from referral.
  • AMS does not offer same day appointments. If the patient requires same day therapy, direct patient to the Emergency department.
  • There is NO physician in clinic to assess the patient. For Urgent medical consult, please contact General Internal Medicine or Hematology on-call via ROCA
ADDITIONAL SERVICE DETAILS
Approximate length of appointment time varies between 45-90 minutes, dependent on service required.  Patients are asked to have their provincial healthcare, photo ID, health insurance information, and a current list of all prescription and nonprescription medications with them for the appointments.  They are welcome to have a significant other present.  

Translation services are available.

**Closed on weekends and  all statutory holidays
 
Re:  Perioperative Bridging Patient:  These referrals are triaged closer to their procedure date.  Therefore,  communication of appointment details to patient and referral source will occur WITHIN 14 DAYS OF THE PROCEDURE DATE for these patients.

 

Approximate length of appointment time varies between 45-90 minutes, dependent on service required.  Patients are asked to have their provincial healthcare, photo ID, health insurance information, and a current list of all prescription and nonprescription medications with them for the appointments.  They are welcome to have a significant other present.  

Translation services are available.

**Closed on weekends and  all statutory holidays
 
Re:  Perioperative Bridging Patient:  These referrals are triaged closer to their procedure date.  Therefore,  communication of appointment details to patient and referral source will occur WITHIN 14 DAYS OF THE PROCEDURE DATE for these patients.

 

COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 1 days.
  • Wait list status update every 1 days.
  • Appointment outcome to referral source within 1 days.
 
PHONE
403-682-3500
FAX
403-625-3051
REFERRAL PHONE
403-943-5584
REFERRAL FAX
403-250-1894
REFERRAL FORM
If you have access to Connect Care, please refer directly to
Connect Care - CGY PLC ANTICOAGULATION CL
For those with no Connect Care access please use the form below:
Anticoagulation Management Services Referral Form
If you have access to Connect Care, please refer directly to
Connect Care - CGY PLC ANTICOAGULATION CL
For those with no Connect Care access please use the form below:
Anticoagulation Management Services Referral Form
LINKED SPECIALISTS
Alberta Referral Directory - Application Error
  
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Alberta Referral Directory - Application Error


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V6.7

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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