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This healthcare service has 1 current healthcare service locations.
Symptom Control & Palliative Care Telehealth Program   at
Cross Cancer Institute
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
Clinic for patients in rural communities in northern Alberta who have problems with pain or other symptoms from cancer and do not have access to specialists locally.This clinic helps patients with pain and other symptoms from cancer, living in rural communities in the northern half of Alberta (North and Central Zones), by providing support to physicians and nurse practitioners involved in their care.

High-definition televisions link the remote care centre to a multi-disciplinary team at the Cross Cancer Institute in Edmonton. The team can then assess the patient without the patient leaving his or her home community. The patient may still require travel to Edmonton during their care, but many parts of the care can be provided to the patient through Telehealth.
Clinic for patients in rural communities in northern Alberta who have problems with pain or other symptoms from cancer and do not have access to specialists locally.This clinic helps patients with pain and other symptoms from cancer, living in rural communities in the northern half of Alberta (North and Central Zones), by providing support to physicians and nurse practitioners involved in their care.

High-definition televisions link the remote care centre to a multi-disciplinary team at the Cross Cancer Institute in Edmonton. The team can then assess the patient without the patient leaving his or her home community. The patient may still require travel to Edmonton during their care, but many parts of the care can be provided to the patient through Telehealth.
ROUTINE REFERRAL PROCESS
Physicians and Nurse Practitioners may fax a completed referral form to 780-432-8419.
Physicians and Nurse Practitioners may fax a completed referral form to 780-432-8419.
URGENT REFERRAL PROCESS
Referring Physicians and Nurse Practitioners must speak directly to Palliative Care Physician on call by paging through the CCI switchboard (780-432-8771).
Referring Physicians and Nurse Practitioners must speak directly to Palliative Care Physician on call by paging through the CCI switchboard (780-432-8771).
EMERGENCY REFERRAL PROCESS
Patients experiencing an medical emergency should be directed to an Emergency Department or Urgent Care Facility.
Patients experiencing an medical emergency should be directed to an Emergency Department or Urgent Care Facility.
ELIGIBILITY REQUIREMENTS
Adult patients 18 years or older under the care of the Cross Cancer Institute and residing in a rural community in northern Alberta.
Adult patients 18 years or older under the care of the Cross Cancer Institute and residing in a rural community in northern Alberta.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
780-432-8350
FAX
780-432-8419
REFERRAL RESOURCES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Cancer pain and symptom management
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
An attempt will be made to contact the patient for missed appointments. If unsuccessful a new referral will be required.
An attempt will be made to contact the patient for missed appointments. If unsuccessful a new referral will be required.
 
HOURS OF OPERATION
Monday: 8:30 am - 4:30 pm
Tuesday: 8:30 am - 4:30 pm
Wednesday: 8:30 am - 4:30 pm
Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 4:30 pm
   
 
ADDRESS
11560 University Avenue
Edmonton Alberta
T6G 1Z2
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Not Applicable. This is a Telehealth Program
Not Applicable. This is a Telehealth Program
 
PHONE
780-432-8350
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Not Applicable. This is a Telehealth Program
Not Applicable. This is a Telehealth Program
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.1