COVID-19 Update: Estimated wait times in the Alberta Referral Directory may not be applicable at this time. Information for Community Physicians
Back to search results
This service has 1 current service locations.
All Locations ▼
Symptom Control & Palliative Care Community Liaison Program   at
Cross Cancer Institute

Alberta Health Services - CancerControl Alberta



Estimated time to routine appointment: Within 2 weeks
SERVICE DESCRIPTION
This program is for cancer patients who need palliative care at home.
Offers support to people who are no longer receiving cancer treatment and need palliative care at home.
The Community Liaison Nurse telephones or meets with the patient and family and helps arrange the services that are needed. Care is then transferred to the family doctor and Home Care.
EMERGENCY REFERRAL PROCESS
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
Please direct patients to the nearest Emergency Department or Urgent Care Facility.
URGENT REFERRAL PROCESS
Referring Physician to speak directly to Palliative Care Physician on call by paging thru CCI switchboard.
Referring Physician to speak directly to Palliative Care Physician on call by paging thru CCI switchboard.
ROUTINE REFERRAL PROCESS
Access to this service can be requested through a professional referral only. We accept referrals from patient’s health care teams which may include primary care physician, nurse practitioner, physician assistant, and other professional healthcare services as appropriate.
Access to this service can be requested through a professional referral only. We accept referrals from patient’s health care teams which may include primary care physician, nurse practitioner, physician assistant, and other professional healthcare services as appropriate.
ELIGIBILITY REQUIREMENTS
Advanced cancer AND at or near the point of “No Further Recall” to the Cross Cancer Institute.
Advanced cancer AND at or near the point of “No Further Recall” to the Cross Cancer Institute.
PHONE
780-432-8887
FAX
780-432-8419
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Transfer of care
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month
Transfer of care from the Cross Cancer Institute to  community-based Palliative Care.

Please refer the patient to Home Care, if not already in place.
ADDITIONAL SERVICE DETAILS

COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 14 calendar days.
 
MISSED APPOINTMENT GUIDELINES
We do not have a missed appointment policy, however we encourage patients to attend appointments to ensure they are receiving the care and support that they need.
We do not have a missed appointment policy, however we encourage patients to attend appointments to ensure they are receiving the care and support that they need.
DIRECTIONS
Cross Cancer Institute is located in Edmonton and is off of University Ave between 115 Street NW and 117th Street NW.
Cross Cancer Institute is located in Edmonton and is off of University Ave between 115 Street NW and 117th Street NW.
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.
Pay by Plate machines accept Canadian coins or credit card (Visa, MasterCard, American Express). Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
Pay on Foot machines accept Canadian coins and bills, or credit card (Visa, MasterCard, American Express). These machines will provide change.
Exit gate verifiers in the Kaye Edmonton Clinic Parkade accept credit cards only, no cash.
Parking Office accepts payment by cash, credit card, debit or cheque.
... More Hide
ADDRESS
11560 University Avenue
Edmonton Alberta
T6G 1Z2
HOURS OF OPERATION
Monday: 8:30 am - 4:30 pm
Tuesday: 8:30 am - 4:30 pm
Wednesday: 8:30 am - 4:30 pm
Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 4:30 pm
   
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.8