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This healthcare service has 1 current healthcare service locations.
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AlbertaQuits Helpline   at
Alberta Wide
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Toll-free telephone tobacco cessation counselling, support, and information for all Albertans.A free, confidential telephone counselling service for smokers and spit tobacco users.

Calls are answered by a trained cessation counsellor who can:
  • help you develop a quit plan
  • offer information and support or refer you to services in your community
If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline at 1-866-332-2322.
Toll-free telephone tobacco cessation counselling, support, and information for all Albertans.A free, confidential telephone counselling service for smokers and spit tobacco users.

Calls are answered by a trained cessation counsellor who can:
  • help you develop a quit plan
  • offer information and support or refer you to services in your community
If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline at 1-866-332-2322.
ROUTINE REFERRAL PROCESS
Referring healthcare providers may use the referral form listed below and fax it to the fax number listed to the right. 

Patients may self refer themselves by calling our service directly, phone number is listed to the right.
Referring healthcare providers may use the referral form listed below and fax it to the fax number listed to the right. 

Patients may self refer themselves by calling our service directly, phone number is listed to the right.
URGENT REFERRAL PROCESS
This service provides telephone counselling services and does not have an urgent referral process.
This service provides telephone counselling services and does not have an urgent referral process.
EMERGENCY REFERRAL PROCESS
This service provides telephone counselling services and does not have an emergent referral process.
This service provides telephone counselling services and does not have an emergent referral process.
ELIGIBILITY REQUIREMENTS
Open to all Albertans calling for themselves or someone else about quitting smoking.
Open to all Albertans calling for themselves or someone else about quitting smoking.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 1 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 2 calendar days.
 
PHONE
1-866-710-QUIT (7848)
FAX
1-866-979-3553
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
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Smoking cessation
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
 
Current
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Smoking cessation advice
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
 
Current
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Smoking cessation assistance
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
 
Current
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Smoking cessation education
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
 
Current
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Trying to give up smoking
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone. Please let us know in advance if you need to reschedule your appointment.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone. Please let us know in advance if you need to reschedule your appointment.
 
HOURS OF OPERATION
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 8:00 pm
Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: 8:00 am - 8:00 pm
Sunday: 8:00 am - 8:00 pm
Description:
Outside these hours callers will receive general support from information and referral staff.
   
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
 
PHONE
1-866-710-QUIT (7848)
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
 
EMAIL
WEBSITE
http://www.albertaquits.ca
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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