AlbertaQuits Helpline   at
Alberta Wide

Alberta Health Services - Provincial Health Services



Estimated time to routine appointment: Within 1 week
SERVICE DESCRIPTION
Toll-free telephone tobacco cessation counselling, support, and information for all Albertans.
A free, confidential telephone counselling service for smokers and spit tobacco users.
Calls are answered by a trained cessation counsellor who can:
  • help you develop a quit plan
  • offer information and support or refer you to services in your community
If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline at 1-866-332-2322.
EMERGENCY REFERRAL PROCESS
This service provides telephone counselling services and does not have an emergent referral process.
This service provides telephone counselling services and does not have an emergent referral process.
URGENT REFERRAL PROCESS
This service provides telephone counselling services and does not have an urgent referral process.
This service provides telephone counselling services and does not have an urgent referral process.
ROUTINE REFERRAL PROCESS
Referring healthcare providers may use the referral form listed below and fax it to the fax number listed to the right. 

Patients may self refer themselves by calling our service directly, phone number is listed to the right.
Referring healthcare providers may use the referral form listed below and fax it to the fax number listed to the right. 

Patients may self refer themselves by calling our service directly, phone number is listed to the right.
ELIGIBILITY REQUIREMENTS
Open to all Albertans calling for themselves or someone else about quitting smoking.
Open to all Albertans calling for themselves or someone else about quitting smoking.
PHONE
1-866-710-QUIT (7848)
FAX
1-866-979-3553
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Smoking cessation
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
| Current

Smoking cessation advice
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
| Current

Smoking cessation assistance
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
| Current

Smoking cessation education
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
| Current

Trying to give up smoking
Self referring patients be ready to provide the following: *Home phone number *Alternate phone number *Appointment time preference - morning/afternoon/evening *Preferred appointment date *Preferred language/dialect
| Current
ADDITIONAL SERVICE DETAILS
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 1 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 2 calendar days.
 
MISSED APPOINTMENT GUIDELINES
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone. Please let us know in advance if you need to reschedule your appointment.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone. Please let us know in advance if you need to reschedule your appointment.
DIRECTIONS
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
PARKING INSTRUCTIONS
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
PARKING MAP
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
This service provides telephone counselling services and does not have a specific location as patients are consulted over the phone.
ADDRESS

Alberta
T5K 2B6
HOURS OF OPERATION
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 8:00 pm
Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: 8:00 am - 8:00 pm
Sunday: 8:00 am - 8:00 pm


Description:
Outside these hours callers will receive general support from information and referral staff.
   
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.12