Stroke Rehabilitation Clinic   at
Foothills Medical Centre
Connect Care Specialty: Physical Medicine and Rehabilitation
Connect Care Department: CGY FMC STROKE REHAB CL
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This is a specialist service that provides assessment and recommendations for the rehabilitation management and care of people who have had a stroke.This clinic sees patients affected by ischemic or hemorrhagic stroke with resultant impairment or disability, who have ongoing rehabilitation needs.
This is a specialist service that provides assessment and recommendations for the rehabilitation management and care of people who have had a stroke.This clinic sees patients affected by ischemic or hemorrhagic stroke with resultant impairment or disability, who have ongoing rehabilitation needs.
ROUTINE REFERRAL PROCESS
Physician only letter referrals are accepted.
 
The date of stroke must accompany referral.  Please ensure that the patient's contact information is up to date, in order to allow us to contact patient without delay.

Steps to send a referral to Stroke Rehabilitation Clinic in Connect Care:
  1. If sending as an outpatient clinic Select +Add Order at the bottom left of your Encounter
  2. If sending as an inpatient unit click on Order tab and refer to the right of the screen for search box
  3. Type in “amb ref pmr” in the “+ add order” box and press enter.
  4. Select “Ambulatory Referral to Physical Medicine and Rehabilitation” under the “after visit procedures” heading and click “Accept”.
  5. Complete the Stroke Rehabilitation Clinic referral by filling in the necessary fields:
    • By Provider: name of referring provider
    • To Dept Spec: keep as ‘Physical medicine and Rehabilitation’
    • To Dept: enter CGY FMC STROKE REHAB CL (or 101029273)
    • To Provider: leave blank, unless there is a specific physiatrist you would like them to see
    • Reason: Stroke
    • Priority: Choose the priority in which you would like the patient to be seen
    • Type: leave as ‘consultation’
    • Patient’s current status: select as appropriate
    • Referred on date: enter date
    • Is the referral for a new problem: select as appropriate
    • Comments: Fill in any relevant information to assist with triage
  1. Accept and Sign the order
         7.  Complete ordering information as per your clinic workflow
Physician only letter referrals are accepted.
 
The date of stroke must accompany referral.  Please ensure that the patient's contact information is up to date, in order to allow us to contact patient without delay.

Steps to send a referral to Stroke Rehabilitation Clinic in Connect Care:
  1. If sending as an outpatient clinic Select +Add Order at the bottom left of your Encounter
  2. If sending as an inpatient unit click on Order tab and refer to the right of the screen for search box
  3. Type in “amb ref pmr” in the “+ add order” box and press enter.
  4. Select “Ambulatory Referral to Physical Medicine and Rehabilitation” under the “after visit procedures” heading and click “Accept”.
  5. Complete the Stroke Rehabilitation Clinic referral by filling in the necessary fields:
    • By Provider: name of referring provider
    • To Dept Spec: keep as ‘Physical medicine and Rehabilitation’
    • To Dept: enter CGY FMC STROKE REHAB CL (or 101029273)
    • To Provider: leave blank, unless there is a specific physiatrist you would like them to see
    • Reason: Stroke
    • Priority: Choose the priority in which you would like the patient to be seen
    • Type: leave as ‘consultation’
    • Patient’s current status: select as appropriate
    • Referred on date: enter date
    • Is the referral for a new problem: select as appropriate
    • Comments: Fill in any relevant information to assist with triage
  1. Accept and Sign the order
         7.  Complete ordering information as per your clinic workflow
URGENT REFERRAL PROCESS
If a patient needs to be seen more urgently in our Stroke Rehabilitation Clinic, please outline this in your referral or contact our office by phone.
If a patient needs to be seen more urgently in our Stroke Rehabilitation Clinic, please outline this in your referral or contact our office by phone.
EMERGENCY REFERRAL PROCESS
For all emergencies, refer directly to Emergency Department.  Acute injuries with concerns regarding neurologic status should be directed to the Emergency Department, neurology or neurosurgery.
For all emergencies, refer directly to Emergency Department.  Acute injuries with concerns regarding neurologic status should be directed to the Emergency Department, neurology or neurosurgery.
ELIGIBILITY REQUIREMENTS
ADDITIONAL SERVICE DETAILS
For more information on the Canadian Best Practice Recommendations for Stroke, please refer to:

For more information on the evidenced based reviews for stroke care, please refer to:
For more information on the Canadian Best Practice Recommendations for Stroke, please refer to:

For more information on the evidenced based reviews for stroke care, please refer to:
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-944-4224
FAX
403-283-2526
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Stroke rehabilitation
Medication List (dose, frequency, route)
 
Within 1 month

Date of Injury (related to most recent stroke)
 
Current

Relevant co-morbidities
 
Within 1 month

Related CT/MRI imaging
 
If available

All related/relevant discharge summaries
 
If available

Neuropsychology assessments
 
If available

Therapist or Specialist consultant assessments
 
If available
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to re-schedule.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance to re-schedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Special Services Building - Main Floor
1403 29 Street NW
Calgary Alberta
T2N 2T9
PATIENT APPOINTMENT INSTRUCTIONS
 
 
PHONE
403-944-4224
 
PARKING INSTRUCTIONS
Due to ongoing construction at the Foothills Medical Centre please allow for additional time for parking and making your way to your appointment.
Due to ongoing construction at the Foothills Medical Centre please allow for additional time for parking and making your way to your appointment.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0