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Senior's Day Programs   at
Melcor Centre
Specialty: Adult Day Program
Connect Care Department: LET MC ADP/BRIDGES/GCR
Estimated time to routine appointment: Varies by Service
Covenant Health
SERVICE DESCRIPTION
Provides support to older adults who want to continue living independently in their own homes.The following 3 programs are intended to support older adults who want to remain independent in their own homes and include:
  • Bridges Day Program
  • Geriatric Community Rehabilitation
  • Adult Day Program
Adult Day Program

This program serves people who experience advanced challenges from dementia and live at home. We offer a safe environment for you to socialize and enjoy activities.

Attendance:Clients attend for six hours per day, up to twice per week.

Bridges

This program is for seniors who need support with maintaining their health and socializing. We help you stay independent for as long as possible, delaying or preventing a move to continuing care.

The program includes recreation, group exercises, health support and rehabilitation.

Attendance:Patients attend partial morning or afternoon sessions once or twice per week.

Geriatric Community Rehabilitation Program

This program serves people who have seen recent changes in their abilities after a surgery, illness or injury. Our multidisciplinary team assesses and treats patients.

Attendance:Patients attend 90-minute sessions twice per week, for up to 24 sessions.
Provides support to older adults who want to continue living independently in their own homes.The following 3 programs are intended to support older adults who want to remain independent in their own homes and include:
  • Bridges Day Program
  • Geriatric Community Rehabilitation
  • Adult Day Program
Adult Day Program

This program serves people who experience advanced challenges from dementia and live at home. We offer a safe environment for you to socialize and enjoy activities.

Attendance:Clients attend for six hours per day, up to twice per week.

Bridges

This program is for seniors who need support with maintaining their health and socializing. We help you stay independent for as long as possible, delaying or preventing a move to continuing care.

The program includes recreation, group exercises, health support and rehabilitation.

Attendance:Patients attend partial morning or afternoon sessions once or twice per week.

Geriatric Community Rehabilitation Program

This program serves people who have seen recent changes in their abilities after a surgery, illness or injury. Our multidisciplinary team assesses and treats patients.

Attendance:Patients attend 90-minute sessions twice per week, for up to 24 sessions.
ELIGIBILITY REQUIREMENTS
For seniors from Lethbridge and area who:
  • want to continue living in their homes, but have some risks
  • need 3 or more services from the program
  • are willing and able to come to the program
  • are able to move without a mechanical lift
  • are medically stable
Once the referral is accepted, clients will be contacted and scheduled for an assessment to determine which of the 3 programs meets their needs.
For seniors from Lethbridge and area who:
  • want to continue living in their homes, but have some risks
  • need 3 or more services from the program
  • are willing and able to come to the program
  • are able to move without a mechanical lift
  • are medically stable
Once the referral is accepted, clients will be contacted and scheduled for an assessment to determine which of the 3 programs meets their needs.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals to this service are to be directed to Continuing Care Access 
Complete the Continuing Care Access (CCA) referral form and fax it to CCA West using the fax number provided on the CCA form.
Referrals to this service are to be directed to Continuing Care Access 
Complete the Continuing Care Access (CCA) referral form and fax it to CCA West using the fax number provided on the CCA form.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order enter in the information below.
To Department Specialty: Continuing Care Access
To Department: LET MC CCA
Reason: Group Program
Please Explain the patient needs: Adult Day Program
Comments: Fill in this section to reflect the reason for referral, medical history and current functional status.
Physician CMIO tip sheet can be found here. CMIO Tip Sheet
Send an Internal Referral using the Ambulatory Referral Order enter in the information below.
To Department Specialty: Continuing Care Access
To Department: LET MC CCA
Reason: Group Program
Please Explain the patient needs: Adult Day Program
Comments: Fill in this section to reflect the reason for referral, medical history and current functional status.
Physician CMIO tip sheet can be found here. CMIO Tip Sheet
ADDITIONAL SERVICE DETAILS
The length of wait time varies based on community demand and spot availability. Please call the Seniors Day Programs for most up-to-date information. 

Clients may need to pay a daily fee for services not covered by Alberta Health Care Insurance. Transportation, and any costs associated with, are the responsibility of the clients/families. Meals are not supplied by the program.
The length of wait time varies based on community demand and spot availability. Please call the Seniors Day Programs for most up-to-date information. 

Clients may need to pay a daily fee for services not covered by Alberta Health Care Insurance. Transportation, and any costs associated with, are the responsibility of the clients/families. Meals are not supplied by the program.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-388-6940
FAX
403-388-6949
REFERRAL PHONE
403-388-6940
REFERRAL FAX
403-388-6577 CCA West
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Care of aged
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Maintaining independence
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Patients are encouraged to attend all scheduled appointments. Some of the programs have attendance requirements that must be adhered to. Please ask the team on intake what this will look like for you and if you have concerns about attending regularly.
Patients are encouraged to attend all scheduled appointments. Some of the programs have attendance requirements that must be adhered to. Please ask the team on intake what this will look like for you and if you have concerns about attending regularly.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Program is located on the 2nd level of Lethbridge Centre Mall.
   
 
ADDRESS
Suite 207
200 4 Avenue S
Lethbridge Alberta
T1J 4C9
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a loved one with you to your assessment.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a loved one with you to your assessment.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
We are located in the Melcor Center Downtown
200 – 4th Ave South Suite #207
  • Enter the parking lot at the corner of 4th Avenue and 4th Street.
  • Look for the brick wall with “Seniors Day Programs” on it.
  • Our door is just to the right of that sign.
  • Once inside, head up the elevator to reception.
We are located in the Melcor Center Downtown
200 – 4th Ave South Suite #207
  • Enter the parking lot at the corner of 4th Avenue and 4th Street.
  • Look for the brick wall with “Seniors Day Programs” on it.
  • Our door is just to the right of that sign.
  • Once inside, head up the elevator to reception.
 
PHONE
403-388-6940
 
PARKING INSTRUCTIONS
Parking is provided on site. Please bring your license plate # to the front desk to register your vehicle for private parking on Melcor property.
Parking is provided on site. Please bring your license plate # to the front desk to register your vehicle for private parking on Melcor property.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not available.
Virtual appointments are not available.
 
PARKING MAP
There is no parking map available for this site
There is no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6