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Senior's Day Programs   at
Melcor Centre
Connect Care Specialty: Adult Day Program
Connect Care Department: LET MC SENIORS DAY PROGRAMS
Estimated time to routine appointment: Not Available
Covenant Health
SERVICE DESCRIPTION
Provides support to older adults who want to continue living independently in their own homes.The following 3 programs are intended to support older adults who want to remain independent in their own homes and include:
  • Bridges Day Program
  • Geriatric Community Rehabilitation
  • Adult Day Program
Provides support to older adults who want to continue living independently in their own homes.The following 3 programs are intended to support older adults who want to remain independent in their own homes and include:
  • Bridges Day Program
  • Geriatric Community Rehabilitation
  • Adult Day Program
ROUTINE REFERRAL PROCESS
Professional Referral Required. Doctor's referral to the Senior's Day Program is needed. Once the referral is accepted, seniors are assessed to determine which of the 3 programs meets their needs.
Professional Referral Required. Doctor's referral to the Senior's Day Program is needed. Once the referral is accepted, seniors are assessed to determine which of the 3 programs meets their needs.
URGENT REFERRAL PROCESS
Not applicable to this service.
Not applicable to this service.
EMERGENCY REFERRAL PROCESS
Not applicable to this service.
Not applicable to this service.
ELIGIBILITY REQUIREMENTS
For seniors from Lethbridge and area who:
  • want to continue living in their homes, but have some risks
  • need 3 or more services from the program
  • are able to come to the program and other services
  • are able to move without a mechanical lift
  • are medically stable
For seniors from Lethbridge and area who:
  • want to continue living in their homes, but have some risks
  • need 3 or more services from the program
  • are able to come to the program and other services
  • are able to move without a mechanical lift
  • are medically stable
ADDITIONAL SERVICE DETAILS
Clients may need to pay a daily fee for services not covered by Alberta Health Care Insurance. For example, Transportation
 
Clients may need to pay a daily fee for services not covered by Alberta Health Care Insurance. For example, Transportation
 
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-388-6940
FAX
403-388-6949
REFERRAL FORM
A written referral from your family doctor, home care RN or geriatrician to the Senior's Day Program is required. Referral form available via https://www.covenanthealth.ca/sites/default/files/2023-12/st-michaels-day-programs-referral-form.pdf

Connect Care Referrals may be completed as an Ambulatory Referral to Continuing Care Access and Home Care; Dept: LET MC CCA; Add comment: Seniors Day Program. At this time the paper referral will still have to be faxed to the program. 
A written referral from your family doctor, home care RN or geriatrician to the Senior's Day Program is required. Referral form available via https://www.covenanthealth.ca/sites/default/files/2023-12/st-michaels-day-programs-referral-form.pdf

Connect Care Referrals may be completed as an Ambulatory Referral to Continuing Care Access and Home Care; Dept: LET MC CCA; Add comment: Seniors Day Program. At this time the paper referral will still have to be faxed to the program. 
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Care of aged
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Maintaining independence
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Patients are encouraged to attend all scheduled appointments. Some of the programs have attendance requirements that must be adhered to. Please ask the team on intake what this will look like for you and if you have concerns about attending regularly.
Patients are encouraged to attend all scheduled appointments. Some of the programs have attendance requirements that must be adhered to. Please ask the team on intake what this will look like for you and if you have concerns about attending regularly.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
Description:
Program is located on the 2nd level of Lethbridge Centre Mall.
   
 
ADDRESS
Room 207
200 4 Avenue S
Lethbridge Alberta
T1J 4C9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Lethbridge Centre is located on 4th Avenue South.
Lethbridge Centre is located on 4th Avenue South.
 
PHONE
403-388-6940
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

Melcor Centre has elevators and ramps.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.1