Back to search results
This healthcare service has 0 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
  • Current Service Locations (0)
Audiology Services   at
South Health Campus
Specialty: Audiology
Connect Care Department: CGY SHC COMM AUD VESTIBULAR
Estimated time to routine appointment: Within 6 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Community Audiology within the Calgary Zone provides a full range of diagnostic audiological and specialized services for infants, children, adults and seniors.Centralized referral intake and scheduling is utilized for Community Audiology which includes multiple sites:
  • Richmond Road Diagnostic and Treatment Centre (RRDTC)
  • Arthur Child Cancer Care (ACCC)
  • Foothills Medical Centre (FMC)
  • South Health Campus (SHC)
  • Airdrie Community Health Centre (ACHC)
Not all services are offered at each site. Available sites for specific testing will be shared at the time of scheduling appointment.

SHC is the site for all vestibular assessments.

RRDTC is home to the Adult Cochlear Implant Service for the southern half of the province.

Community Audiology provides the following services:
  • diagnostic hearing assessments for all ages
  • specialized tests (ABR) for infants 1 - 6 months of age
  • hearing screening for infants and older children 4 -18 years of age
  • ototoxicity (baseline / monitoring) hearing assessments
  • vestibular assessments (ENT / Neurology referral required) at SHC only
  • cochlear implant (CI) candidacy assessments and intervention/follow-up for adults 18 and older at RRDTC only
This service does not provide, adjust or sell hearing aids. Information about where to obtain hearing aids is provided post hearing assessment.
Community Audiology within the Calgary Zone provides a full range of diagnostic audiological and specialized services for infants, children, adults and seniors.Centralized referral intake and scheduling is utilized for Community Audiology which includes multiple sites:
  • Richmond Road Diagnostic and Treatment Centre (RRDTC)
  • Arthur Child Cancer Care (ACCC)
  • Foothills Medical Centre (FMC)
  • South Health Campus (SHC)
  • Airdrie Community Health Centre (ACHC)
Not all services are offered at each site. Available sites for specific testing will be shared at the time of scheduling appointment.

SHC is the site for all vestibular assessments.

RRDTC is home to the Adult Cochlear Implant Service for the southern half of the province.

Community Audiology provides the following services:
  • diagnostic hearing assessments for all ages
  • specialized tests (ABR) for infants 1 - 6 months of age
  • hearing screening for infants and older children 4 -18 years of age
  • ototoxicity (baseline / monitoring) hearing assessments
  • vestibular assessments (ENT / Neurology referral required) at SHC only
  • cochlear implant (CI) candidacy assessments and intervention/follow-up for adults 18 and older at RRDTC only
This service does not provide, adjust or sell hearing aids. Information about where to obtain hearing aids is provided post hearing assessment.
ELIGIBILITY REQUIREMENTS
  • Adults
  • Pediatrics may be accepted per referring physician review.
  • Adults
  • Pediatrics may be accepted per referring physician review.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referral must come from a Neurologist or Otolaryngologist.
Complete the referral form and fax it to the service using the contact information in this profile.
Referral must come from a Neurologist or Otolaryngologist.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referral must come from a Neurologist or Otolaryngologist.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type CGY SHC COMM AUD VESTIBULAR in the “To Department” section and complete order.
Referral must come from a Neurologist or Otolaryngologist.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type CGY SHC COMM AUD VESTIBULAR in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 30 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-955-8500 (Information)
REFERRAL PHONE
403-955-8500 Information
REFERRAL FAX
403-955-8501
REFERRAL FORM
Non-Connect Care users: Contact the clinic for the current referral form.
Non-Connect Care users: Contact the clinic for the current referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Vestibular system finding
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Audiological History (please include information regarding previous hearing tests and latest available audiogram)
 
N//A
Tentative diagnosis/reason for referral
 
Current
Vestibular testing includes:
  • Full Videonystagmography (VNG) including Calorics
  • Limited VNG - Calorics, Head Shake & Spontaneous Nystagmus only
  • vHIT
  • Cervical Vestibular Evoked Myogenic Potential (C-VEMP)
  • Ocular Vestibular Evoked Myogenic Potential (O-VEMP)
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday:
Friday: 8:00 am - 4:00 pm
Description:
Some appointments may be scheduled outside of these hours based on clinician availability.
Closed on weekends and statutory holidays.
   
 
ADDRESS
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Patients will be sent assessment preparation instructions at the time of scheduling of appointment.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Patients will be sent assessment preparation instructions at the time of scheduling of appointment.
 
DIRECTIONS
Clinic Directions: Take the outpatient elevator to 7th floor and check in at clinic desk 7A.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. 

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
Clinic Directions: Take the outpatient elevator to 7th floor and check in at clinic desk 7A.

South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. 

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-955-8500 (Information)
 
PARKING INSTRUCTIONS
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). 

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). 

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not offered for this service.
Virtual appointments are not offered for this service.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6