Community Physiotherapy   at
Oilfields General Hospital
Specialty: Rehabilitation
Connect Care Department: DIV OGH COMM REHAB
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on identified need. Pelvic Floor physiotherapy services are only offered out of Oilfields General Hospital and Nanton Community Health Centre. General Physiotherapy services are not offered out of Nanton Community Health Centre.Service is provided to clients who meet the following inclusion criteria:
  • resident of Alberta
  • valid Alberta personal health care number (AB-PHN)
  • functional rehabilitation goal(s)
  • rehabilitation readiness, including: medically stable; physically able to participate in intervention, cognitively able to participate

Exclusion criteria includes:
  • WCB and MVA injury related concerns
  • multi-disciplinary pain management
  • currently receiving / received physiotherapy from another program or provider
  • children / youth developmental delay support
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on identified need. Pelvic Floor physiotherapy services are only offered out of Oilfields General Hospital and Nanton Community Health Centre. General Physiotherapy services are not offered out of Nanton Community Health Centre.Service is provided to clients who meet the following inclusion criteria:
  • resident of Alberta
  • valid Alberta personal health care number (AB-PHN)
  • functional rehabilitation goal(s)
  • rehabilitation readiness, including: medically stable; physically able to participate in intervention, cognitively able to participate

Exclusion criteria includes:
  • WCB and MVA injury related concerns
  • multi-disciplinary pain management
  • currently receiving / received physiotherapy from another program or provider
  • children / youth developmental delay support
ELIGIBILITY REQUIREMENTS
Eligibility Requirements:
  • Resident of Alberta.
    • Non-Alberta residents who are covered through another Canadian provincial health insurance plan may be eligible for service (Patients will have to check with their provincial Health plan)
  • Patient has a functional rehabilitation goal(s) and the ability to actively participate in rehabilitation.
  • Patient demonstrates rehabilitation readiness, including
    • Medically stable,
    • Physically able to participate in physiotherapy, and
    • Cognitively able to participate in physiotherapy.
Patient is responsible for transportation to and from appointments.

Exclusion criteria:
  • Patients who do not meet funding eligibility
  • Patients covered under Workers Compensation Board or Motor Vehicle Accident (to be seen through contracted clinics or centre’s).
  • Patients requiring intense multidisciplinary rehab services.
  • Currently receiving physiotherapy from another program/provider for the same diagnosis:
    • AHS funded Ambulatory Community Physiotherapy Program in private clinic (within the last 6 months)
  • Resident of a Long Term Care Centre, or
  • Resident of a Supportive Living Facility
  • Person with developmental delay who requires intervention related to the developmental delay (including children and youth)
The program does not accept re - referral within 1 year for the same diagnosis unless there is a significant functional change.

ADDITIONAL INFORMATION FOR PELVIC FLOOR:
Services are offered out of the Oilfields General Hospital or the Nanton Community Health Centre (please indicate client preference on referral).
Service goals:
- improve or control symptoms, prevent re-occurence and improve quality of life for clients with identified pelvic floor conditions.
- clients will have an understanding of their condition and how to  self-manage their symptoms.
- Clients will have improved capacity to participate in activities which are important to them.

inclusion criteria:
- mild to moderate fecal and/or stress, urge or mixed urinary incontinence
- mild to moderate pelvic organ prolapse
- clients with more severe conditions as identified above may be considered
- pelvic pain without incontinence or pelvic organ prolapse may be considered

exclusion criteria:
- Clients requiring non-conservative management (i.e. surgical intervention), however post-op clients may be considered.
- Active infection or bleeding (not related to menses)
- Post-operative less than 6 weeks (12 weeks for prolapse repair)
- Postpartum (<6 weeks postpartum)
- Clients who have received pelvic cancer radiotherapy treatment within the past 12 weeks
- Patients with cognitive impairment which may limit participation in treatment
- Clients whose incontinence or prolapse are due to other comorbidities that are not responsive to physiotherapy intervention
Eligibility Requirements:
  • Resident of Alberta.
    • Non-Alberta residents who are covered through another Canadian provincial health insurance plan may be eligible for service (Patients will have to check with their provincial Health plan)
  • Patient has a functional rehabilitation goal(s) and the ability to actively participate in rehabilitation.
  • Patient demonstrates rehabilitation readiness, including
    • Medically stable,
    • Physically able to participate in physiotherapy, and
    • Cognitively able to participate in physiotherapy.
Patient is responsible for transportation to and from appointments.

Exclusion criteria:
  • Patients who do not meet funding eligibility
  • Patients covered under Workers Compensation Board or Motor Vehicle Accident (to be seen through contracted clinics or centre’s).
  • Patients requiring intense multidisciplinary rehab services.
  • Currently receiving physiotherapy from another program/provider for the same diagnosis:
    • AHS funded Ambulatory Community Physiotherapy Program in private clinic (within the last 6 months)
  • Resident of a Long Term Care Centre, or
  • Resident of a Supportive Living Facility
  • Person with developmental delay who requires intervention related to the developmental delay (including children and youth)
The program does not accept re - referral within 1 year for the same diagnosis unless there is a significant functional change.

ADDITIONAL INFORMATION FOR PELVIC FLOOR:
Services are offered out of the Oilfields General Hospital or the Nanton Community Health Centre (please indicate client preference on referral).
Service goals:
- improve or control symptoms, prevent re-occurence and improve quality of life for clients with identified pelvic floor conditions.
- clients will have an understanding of their condition and how to  self-manage their symptoms.
- Clients will have improved capacity to participate in activities which are important to them.

inclusion criteria:
- mild to moderate fecal and/or stress, urge or mixed urinary incontinence
- mild to moderate pelvic organ prolapse
- clients with more severe conditions as identified above may be considered
- pelvic pain without incontinence or pelvic organ prolapse may be considered

exclusion criteria:
- Clients requiring non-conservative management (i.e. surgical intervention), however post-op clients may be considered.
- Active infection or bleeding (not related to menses)
- Post-operative less than 6 weeks (12 weeks for prolapse repair)
- Postpartum (<6 weeks postpartum)
- Clients who have received pelvic cancer radiotherapy treatment within the past 12 weeks
- Patients with cognitive impairment which may limit participation in treatment
- Clients whose incontinence or prolapse are due to other comorbidities that are not responsive to physiotherapy intervention
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type DIV OGH COMM REHAB in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type DIV OGH COMM REHAB in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Patients can self-refer by calling the phone number in this profile.  Note that for specialty programming a physician referral may be required (see referral guidelines).
Patients can self-refer by calling the phone number in this profile.  Note that for specialty programming a physician referral may be required (see referral guidelines).
ADDITIONAL SERVICE DETAILS
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on need, using the following criteria as guideline:
Priority 1:
-          PT consult required to support hospital discharge.
-          PT consult required to prevent hospital admission/re-admission.
-          Patient is at an acute risk for a fall.
-          Acute neurological condition requiring PT.
-          Acute pulmonary condition requiring PT.
Priority 2:
-          Sub-acute cardiovascular, neurological or pulmonary conditions.
-          Frail elderly.
-          Complex musculoskeletal condition.
-          Complex presentation impacting functional mobility.
-          Newly diagnosed chronic disease impacting functional mobility.
-          Postoperative & post-procedure.
Priority 3:
-          Stable chronic conditions impacting functional mobility or requiring chronic disease management approach.
-          Non-urgent primary or secondary prevention.
-          Simple musculoskeletal conditions (Patients may have faster access through private clinics due to service prioritization within AHS). AHS contracted PT clinics

Outpatient Physiotherapy services can support therapy for complex patients who may not be able to commute to the city and are followed by a specialty clinic (e.g. Community Accessible Rehab Program).

All group classes are offered periodically throughout the year.
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on need, using the following criteria as guideline:
Priority 1:
-          PT consult required to support hospital discharge.
-          PT consult required to prevent hospital admission/re-admission.
-          Patient is at an acute risk for a fall.
-          Acute neurological condition requiring PT.
-          Acute pulmonary condition requiring PT.
Priority 2:
-          Sub-acute cardiovascular, neurological or pulmonary conditions.
-          Frail elderly.
-          Complex musculoskeletal condition.
-          Complex presentation impacting functional mobility.
-          Newly diagnosed chronic disease impacting functional mobility.
-          Postoperative & post-procedure.
Priority 3:
-          Stable chronic conditions impacting functional mobility or requiring chronic disease management approach.
-          Non-urgent primary or secondary prevention.
-          Simple musculoskeletal conditions (Patients may have faster access through private clinics due to service prioritization within AHS). AHS contracted PT clinics

Outpatient Physiotherapy services can support therapy for complex patients who may not be able to commute to the city and are followed by a specialty clinic (e.g. Community Accessible Rehab Program).

All group classes are offered periodically throughout the year.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-933-6506
FAX
403-933-2031
REFERRAL PHONE
403-933-6506
REFERRAL FAX
403-933-2031
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Balance exercises
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
number of falls (if any)
 
Within 12 months
Patient needs to be able to walk 150 ft with/without walking aid to participate in group balance classes. Classes are offered periodically throughout the year.
+-
Chronic cardiopulmonary disease
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
Heart rate exercise range
 
current
SpO2 exercise range
 
current
Physician referral required.Patients need to be hemodynamically stable enough to participate in progressive exercise.
+-
Osteoarthritis of hip
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
Intervention is offered through the GLA:D program. Please clearly identify GLA:D on the referral form.
+-
Osteoarthritis of knee
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
Intervention is offered through the GLA:D program. Please clearly identify GLA:D on the referral form.
+-
Osteoporosis
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
Bone density finding
 
Within 6 months
+-
Pelvic floor
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
History of clinical finding in subject
 
Within 6 months
services are offered at both Oilfields General Hospital and Nanton Community Health Centre. Due to limited resources referrals will be triaged and processed based on priority, and wait times will vary based on client needs and program demands.
+-
Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations (if any)
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If the patient is unable to attend an appointment, at least 24-hour's notice must be given. If the patient misses two appointments (either without 24-hour's notice or failure to attend), they will be discharged from treatment. If the patient misses a treatment they will not be contacted by our clinic. It is the patient's responsibility to reschedule.
If the patient is unable to attend an appointment, at least 24-hour's notice must be given. If the patient misses two appointments (either without 24-hour's notice or failure to attend), they will be discharged from treatment. If the patient misses a treatment they will not be contacted by our clinic. It is the patient's responsibility to reschedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
717 Government Road
Diamond Valley Alberta
T0L 0H0
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on Government Road (Highway 22) just off of Willow Ridge Blvd.
Enter through the main entrance, turn right and physiotherapy is off the main foyer.
hospital map
Located on Government Road (Highway 22) just off of Willow Ridge Blvd.
Enter through the main entrance, turn right and physiotherapy is off the main foyer.
hospital map
 
PHONE
403-933-6506
 
PARKING INSTRUCTIONS
Free parking available on site.
Free parking available on site.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments may be available upon patient needs.
Virtual appointments may be available upon patient needs.
 
PARKING MAP
There is currently no parking map available for this site
There is currently no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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