Community Physiotherapy   at
High River General Hospital
Specialty: Rehabilitation
Connect Care Department: HRI HRGH COMM REHAB
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on identified need. Pelvic Floor physiotherapy services are only offered out of Oilfields General Hospital and Nanton Community Health Centre. General Physiotherapy services are not offered out of Nanton Community Health Centre.Service is provided to clients who meet the following inclusion criteria:
  • resident of Alberta
  • valid Alberta personal health care number (AB-PHN)
  • functional rehabilitation goal(s)
  • rehabilitation readiness, including: medically stable; physically able to participate in intervention, cognitively able to participate

Exclusion criteria includes:
  • WCB and MVA injury related concerns
  • multi-disciplinary pain management
  • currently receiving / received physiotherapy from another program or provider
  • children / youth developmental delay support
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on identified need. Pelvic Floor physiotherapy services are only offered out of Oilfields General Hospital and Nanton Community Health Centre. General Physiotherapy services are not offered out of Nanton Community Health Centre.Service is provided to clients who meet the following inclusion criteria:
  • resident of Alberta
  • valid Alberta personal health care number (AB-PHN)
  • functional rehabilitation goal(s)
  • rehabilitation readiness, including: medically stable; physically able to participate in intervention, cognitively able to participate

Exclusion criteria includes:
  • WCB and MVA injury related concerns
  • multi-disciplinary pain management
  • currently receiving / received physiotherapy from another program or provider
  • children / youth developmental delay support
ELIGIBILITY REQUIREMENTS
Eligibility Requirements:
  • Patients with complex medical conditions:
    • Neurological: Stroke, Spinal Cord Injury, Multiple Sclerosis, Parkinson’s Disease, Traumatic Brain Injury, Amyotrophic Lateral Sclerosis, etc.
    • Pulmonary: Chronic Obstructive Pulmonary Disease, Asthma, Emphysema, Bronchitis, Bronchiectasis, etc.
    • Cardiovascular: Myocardial Infarction, Post-operative bypass surgery, Vascular Insufficiency, Heart failure, Peripheral Vascular Disease, etc.
    • Frail Elderly: Older adult with one or more medical conditions and general functional decline, history of falls, risk for hospital admission or readmission, loss of independence.
    • Complex Musculoskeletal: Rheumatological conditions, Polyarthritis, Myositis/Myopathies, Amputations, post-surgical or post-fracture with complications requiring interdisciplinary approach, multiple trauma requiring interdisciplinary approach, etc.
    • Other: Chronic disease, Cancer, Burns, etc.
  • Resident of Alberta.
    • Non-Alberta residence may be eligible for outpatient rehabilitation services if they are covered through another Canadian provincial health insurance plan and that plan covers outpatient rehabilitation services.
  • Patient has a functional rehabilitation goal(s) and the ability to actively participate in rehabilitation.
  • Patient demonstrates rehabilitation readiness, including:
    • Medically stable,
    • Physically able to participate in physiotherapy, and
    • Cognitively able to participate in physiotherapy.
Client is responsible for transportation to and from appointments.

Exclusion criteria:
  • Clients that qualify for services under AHS Contracted Physiotherapy services (ACPT) Contracted PT clinics
    • Recent fractures and orthopedic surgery
    • Simple MSK (individuals that meet low income criteria may qualify for services under AHS Contracted Physiotherapy services.
  • Patients covered under Workers Compensation Board or Motor Vehicle Accident (to be seen through WCB/insurance contracted providers).
  • Patients requiring intense multidisciplinary rehab program.
  • Currently receiving physiotherapy from another program/provider for the same diagnosis (exceptions: see additional service details).
  • Resident of a Long Term Care Centre, or
  • Resident of a Supportive Living Facility
  • Patients under 18 years of age that have access to pediatric services.
The program will not accept re - referrals within 1 year for the same diagnosis unless there is a significant functional change.
Eligibility Requirements:
  • Patients with complex medical conditions:
    • Neurological: Stroke, Spinal Cord Injury, Multiple Sclerosis, Parkinson’s Disease, Traumatic Brain Injury, Amyotrophic Lateral Sclerosis, etc.
    • Pulmonary: Chronic Obstructive Pulmonary Disease, Asthma, Emphysema, Bronchitis, Bronchiectasis, etc.
    • Cardiovascular: Myocardial Infarction, Post-operative bypass surgery, Vascular Insufficiency, Heart failure, Peripheral Vascular Disease, etc.
    • Frail Elderly: Older adult with one or more medical conditions and general functional decline, history of falls, risk for hospital admission or readmission, loss of independence.
    • Complex Musculoskeletal: Rheumatological conditions, Polyarthritis, Myositis/Myopathies, Amputations, post-surgical or post-fracture with complications requiring interdisciplinary approach, multiple trauma requiring interdisciplinary approach, etc.
    • Other: Chronic disease, Cancer, Burns, etc.
  • Resident of Alberta.
    • Non-Alberta residence may be eligible for outpatient rehabilitation services if they are covered through another Canadian provincial health insurance plan and that plan covers outpatient rehabilitation services.
  • Patient has a functional rehabilitation goal(s) and the ability to actively participate in rehabilitation.
  • Patient demonstrates rehabilitation readiness, including:
    • Medically stable,
    • Physically able to participate in physiotherapy, and
    • Cognitively able to participate in physiotherapy.
Client is responsible for transportation to and from appointments.

Exclusion criteria:
  • Clients that qualify for services under AHS Contracted Physiotherapy services (ACPT) Contracted PT clinics
    • Recent fractures and orthopedic surgery
    • Simple MSK (individuals that meet low income criteria may qualify for services under AHS Contracted Physiotherapy services.
  • Patients covered under Workers Compensation Board or Motor Vehicle Accident (to be seen through WCB/insurance contracted providers).
  • Patients requiring intense multidisciplinary rehab program.
  • Currently receiving physiotherapy from another program/provider for the same diagnosis (exceptions: see additional service details).
  • Resident of a Long Term Care Centre, or
  • Resident of a Supportive Living Facility
  • Patients under 18 years of age that have access to pediatric services.
The program will not accept re - referrals within 1 year for the same diagnosis unless there is a significant functional change.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type HRI HRGH COMM REHAB in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Rehabilitation, type HRI HRGH COMM REHAB in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Patients can self-refer by calling the phone number in this profile.  Note that for specialty programming a physician referral may be required (see referral guidelines).
Patients can self-refer by calling the phone number in this profile.  Note that for specialty programming a physician referral may be required (see referral guidelines).
ADDITIONAL SERVICE DETAILS
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on need, using the following criteria as guideline:
Priority 1:
-          PT consult required to support hospital discharge.
-          PT consult required to prevent hospital admission/re-admission.
-          Client is at an acute risk for a fall.
-          Acute neurological condition requiring PT.
-          Acute pulmonary condition requiring PT.
Priority 2:
-          Sub-acute cardiovascular, neurological or pulmonary conditions.
-          Frail elderly.
-          Complex musculoskeletal condition.
-          Complex presentation impacting functional mobility.
-          Newly diagnosed chronic disease impacting functional mobility.
-          Postoperative & post-procedure.
Priority 3:
-          Stable chronic conditions impacting functional mobility or requiring chronic disease management approach.
-          Non-urgent primary or secondary prevention.
Classes are offered periodically throughout the year.
Outpatient Physiotherapy services can support therapy for complex clients who may not be able to commute to city and are followed by a specialty clinic (e.g. Community Accessible Rehab Program).
Focus of the service is to support unmet functional concerns in an individual or group program. Patients are prioritized based on need, using the following criteria as guideline:
Priority 1:
-          PT consult required to support hospital discharge.
-          PT consult required to prevent hospital admission/re-admission.
-          Client is at an acute risk for a fall.
-          Acute neurological condition requiring PT.
-          Acute pulmonary condition requiring PT.
Priority 2:
-          Sub-acute cardiovascular, neurological or pulmonary conditions.
-          Frail elderly.
-          Complex musculoskeletal condition.
-          Complex presentation impacting functional mobility.
-          Newly diagnosed chronic disease impacting functional mobility.
-          Postoperative & post-procedure.
Priority 3:
-          Stable chronic conditions impacting functional mobility or requiring chronic disease management approach.
-          Non-urgent primary or secondary prevention.
Classes are offered periodically throughout the year.
Outpatient Physiotherapy services can support therapy for complex clients who may not be able to commute to city and are followed by a specialty clinic (e.g. Community Accessible Rehab Program).
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-652-0115
FAX
403-652-0122
TOLL FREE PHONE
1-844-445-5588
REFERRAL PHONE
403-652-0115
REFERRAL FAX
403-652-0122
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Balance exercises
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations
 
Within 6 months
number of falls (if any)
 
Within 12 months
Patient needs to be able to walk 150 ft with/without walking aid to participate in group balance classes. Classes are offered periodically throughout the year.
+-
Chronic cardiopulmonary disease
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations
 
Within 6 months
Please indicate current: SpO2 exercise range and heart rate exercise range
Physician referral required. Service is focussed on patients who are experiencing shortness of breath with daily activities, such as walking ½ block, walking from car to grocery store. Patients that are able to participate in group exercises may be referred to other services.
+-
Fall prevention
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations
 
Within 6 months
number of falls (if any)
 
Within 12 months
+-
Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Relevant investigations
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If the patient is unable to attend an appointment, at least 24-hour's notice must be given. If the patient misses two appointments (either without 24-hour's notice or failure to attend), they will be discharged from treatment. If the patient misses a treatment they will not be contacted by our clinic. It is the patient's responsibility to reschedule.
If the patient is unable to attend an appointment, at least 24-hour's notice must be given. If the patient misses two appointments (either without 24-hour's notice or failure to attend), they will be discharged from treatment. If the patient misses a treatment they will not be contacted by our clinic. It is the patient's responsibility to reschedule.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
560 9 Avenue SW
High River Alberta
T1V 1B3
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located in the High River Genreal Hospital at the intersection of 9th Avenue SW and 6th Street SW.
Located in the High River Genreal Hospital at the intersection of 9th Avenue SW and 6th Street SW.
 
PHONE
403-652-0115
TOLL FREE PHONE
1-844-445-5588
 
PARKING INSTRUCTIONS
Parking is free of charge.
Parking is free of charge.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments may be available upon patient needs.
Virtual appointments may be available upon patient needs.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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