COVID-19 Update: Estimated wait times in the Alberta Referral Directory may not be applicable at this time. Information for Community Physicians
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This service has 1 current service locations.
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Continuing Care Access   at
Edmonton Zone and Area
CONNECT CARE: EDM P124 CCA
Alberta Health Services - Edmonton Zone




Estimated time to routine appointment: Within 1 month
SERVICE DESCRIPTION
Offers telephone information, screening and referrals for individuals who require access to Continuing Care services including Home Care, Supportive Living, Palliative, Day Program and Facility Living programs.
Provides a central telephone number and assistance for people who require access to Continuing Care services in the Edmonton area, including:
  • Home living
  • Day Programs / CHOICE (Comprehensive Home Option of Integrated Care for the Elderly)
  • Community Aids for Independent Living (CAIL)
  • Supportive living
  • Facility Living (Long-Term Care)
  • Edmonton Zone Palliative Care Program
EMERGENCY REFERRAL PROCESS
Anyone can call 24/7. If you are calling for someone else, you need to have their consent.
Anyone can call 24/7. If you are calling for someone else, you need to have their consent.
URGENT REFERRAL PROCESS
Anyone can call 24/7. If you are calling for someone else, you need to have their consent.
Anyone can call 24/7. If you are calling for someone else, you need to have their consent.
ROUTINE REFERRAL PROCESS
Regular referrals are processed Monday to Friday from 0800-1600. If you are calling for someone else, you will need to have their consent.
Regular referrals are processed Monday to Friday from 0800-1600. If you are calling for someone else, you will need to have their consent.
ELIGIBILITY REQUIREMENTS
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
REFERRAL FORM
Call: 780-496-1300
Connect Care Referral Form
Call: 780-496-1300
Connect Care Referral Form
REFERRAL PHONE
780-496-1300
REFERRAL FAX
780-496-8438
PHONE
780-496-1300 (Intake)
FAX
780-496-8438
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Home care service
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Long term care service
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Supportive living
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month
ADDITIONAL SERVICE DETAILS
Community Care Access - Edmonton Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, supportive living, long-term care, hospice and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.

Please refer to the Continuing Care website for detailed information related to these services
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Please provide advance notification if you need to cancel an appointment.
Please provide advance notification if you need to cancel an appointment.
DIRECTIONS
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
PARKING INSTRUCTIONS
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
PARKING MAP
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
ADDRESS

Edmonton
Alberta
T5B 0C2
HOURS OF OPERATION
Monday: 7:30 am - 4:00 pm
Tuesday: 7:30 am - 4:00 pm
Wednesday: 7:30 am - 4:00 pm
Thursday: 7:30 am - 4:00 pm
Friday: 7:30 am - 4:00 pm
   
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.8