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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
Geriatric Central Access   at
Edmonton Zone and Area
Central Access Healthcare Service
Specialty: Geriatric Medicine
Connect Care Department: EDMONTON ZONE SENIOR/GERI CAT
Estimated time to routine appointment: Not Available
Alberta Health Services - Edmonton Zone
CENTRAL ACCESS SERVICES
This central access referral service provides a single point of entry for older adults who require a comprehensive geriatric assessment. Provides a referral service for clinicians who need to refer people to a geriatric clinic for issues.
This central access referral service provides a single point of entry for older adults who require a comprehensive geriatric assessment. Provides a referral service for clinicians who need to refer people to a geriatric clinic for issues.
ELIGIBILITY REQUIREMENTS
Patients eligible for referral include:
  • Resident of Alberta with valid AHCIP or registration in progress.
  • Adults ≥65 years old with complex conditions, who require assessment of geriatric syndromes:
    • Falls
    • Cognitive impairment/dementia
    • Functional or mobility decline
    • Appetite/weight loss
    • Polypharmacy
    • Complex comorbidities
    • For bladder or bowel problems refer to Continence clinic (See below)
    • Adults <65 years with cognitive decline and additional geriatric syndromes (case-by-case review)
EXCLUSIONS Do not refer:
Patients eligible for referral include:
  • Resident of Alberta with valid AHCIP or registration in progress.
  • Adults ≥65 years old with complex conditions, who require assessment of geriatric syndromes:
    • Falls
    • Cognitive impairment/dementia
    • Functional or mobility decline
    • Appetite/weight loss
    • Polypharmacy
    • Complex comorbidities
    • For bladder or bowel problems refer to Continence clinic (See below)
    • Adults <65 years with cognitive decline and additional geriatric syndromes (case-by-case review)
EXCLUSIONS Do not refer:
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete referral form and letter (signed by MD/NP). Send it to the service using the contact information in this profile. Include an alternate contact person on the referral.
  • Include:
    • Reason for referral
    • Patient history
    • Medication list
    • Recent labs (if applicable)
    • Alternate contact
  • Use QURE checklist for support
Use Connect MD  telephone consult service
Complete referral form and letter (signed by MD/NP). Send it to the service using the contact information in this profile. Include an alternate contact person on the referral.
  • Include:
    • Reason for referral
    • Patient history
    • Medication list
    • Recent labs (if applicable)
    • Alternate contact
  • Use QURE checklist for support
Use Connect MD  telephone consult service
REFERRAL PROCESS - FOR CONNECT CARE USERS
Submit Ambulatory Referral to Geriatrics
  • Dept Specialty: Geriatric Medicine
  • To Department: EDMONTON ZONE SENIOR/GERI CAT
  • Add referral goals and contact info, include name of person staff call to schedule
Use Connect MD  telephone consult service
Submit Ambulatory Referral to Geriatrics
  • Dept Specialty: Geriatric Medicine
  • To Department: EDMONTON ZONE SENIOR/GERI CAT
  • Add referral goals and contact info, include name of person staff call to schedule
Use Connect MD  telephone consult service
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
ADDITIONAL SERVICE DETAILS
In the meantime while your patient/family are waiting for a geriatric outpatient appointment we can offer the following Community Supports:
  • Continuing Care Access - For homecare, day programs, respite care. Patients/families may self-refer. Phone: 780-496-1300
  • Dementia Advice Line - physicians can make a referral to the Dementia Advice line through the Alberta Referral Directory for telephone support. Referral form in Alberta Referral Directory; family may self-refer. Call 811
Alternative programs for geriatric consults (to avoid duplication of service notify Geriatric Central Access if your patient is referred to a service below)
  • Edmonton Home Living-Care of the Elderly Team - Available to Home Care clients for in-home geriatric consults. Contact: Through patient’s case manager.
  • GEM (Geriatric Evaluation & Management) Team - For supportive living facility residents needing geriatric consults. Contact: Facility/case manager referral.
  • PCN Geriatric Clinics - Clinics in McLeod River, Kalyna, Aspen, Strathcona. Geriatrician visits reduce travel burden. Contact Local PCN
  • Glenrose Geriatric Medicine Telehealth - For rural and remote patients (e.g., Fort McMurray, Yellowknife). Not booked via Central Access. Provide reasons for referral, recent history, meds, and labs (CBC, electrolytes, creatinine, TSH, B12).
    • Phone: 780-735-8880
    • Fax: 780-735-8873
  • Dementia Advice line: physicians can make a referral to the Dementia Advice line through the Alberta Referral Directory for telephone support.  Family can self-refer by calling 811. 
Consultant Lead clinics are: Geriatric, Psychogeriatric, Rehabilitation
Allied Health and Specialist Nursing Clinics: Aged Care Assessment Teams, Incontinence, Memory clinics and Dementia Care and Parkinson's Disease in the Elderly

Glenrose Geriatric Medicine Telehealth Referrals are not booked through Central Access
Dr Triscott provides works with community physicians in Northern Alberta, Fort McMurray, Fort Chipewyan and Yellowknife
  • Please fax the completed Specialized Geriatric outpatient referral form  under service "other" indicate request for Telehealth.  Fax to 780-735-8873 along with fax cover  identifying that the request is for a geriatric medicine Telehealth appointment.
  • Glenrose outpatient clinic staff will provide information to the referring provider regarding the pre-assessment work to be completed for Telehealth assessment.  Appointments for Telehealth are coordinated by the staff at the Glenrose Outpatient clinic call 780-735-8880.
In the meantime while your patient/family are waiting for a geriatric outpatient appointment we can offer the following Community Supports:
  • Continuing Care Access - For homecare, day programs, respite care. Patients/families may self-refer. Phone: 780-496-1300
  • Dementia Advice Line - physicians can make a referral to the Dementia Advice line through the Alberta Referral Directory for telephone support. Referral form in Alberta Referral Directory; family may self-refer. Call 811
Alternative programs for geriatric consults (to avoid duplication of service notify Geriatric Central Access if your patient is referred to a service below)
  • Edmonton Home Living-Care of the Elderly Team - Available to Home Care clients for in-home geriatric consults. Contact: Through patient’s case manager.
  • GEM (Geriatric Evaluation & Management) Team - For supportive living facility residents needing geriatric consults. Contact: Facility/case manager referral.
  • PCN Geriatric Clinics - Clinics in McLeod River, Kalyna, Aspen, Strathcona. Geriatrician visits reduce travel burden. Contact Local PCN
  • Glenrose Geriatric Medicine Telehealth - For rural and remote patients (e.g., Fort McMurray, Yellowknife). Not booked via Central Access. Provide reasons for referral, recent history, meds, and labs (CBC, electrolytes, creatinine, TSH, B12).
    • Phone: 780-735-8880
    • Fax: 780-735-8873
  • Dementia Advice line: physicians can make a referral to the Dementia Advice line through the Alberta Referral Directory for telephone support.  Family can self-refer by calling 811. 
Consultant Lead clinics are: Geriatric, Psychogeriatric, Rehabilitation
Allied Health and Specialist Nursing Clinics: Aged Care Assessment Teams, Incontinence, Memory clinics and Dementia Care and Parkinson's Disease in the Elderly

Glenrose Geriatric Medicine Telehealth Referrals are not booked through Central Access
Dr Triscott provides works with community physicians in Northern Alberta, Fort McMurray, Fort Chipewyan and Yellowknife
  • Please fax the completed Specialized Geriatric outpatient referral form  under service "other" indicate request for Telehealth.  Fax to 780-735-8873 along with fax cover  identifying that the request is for a geriatric medicine Telehealth appointment.
  • Glenrose outpatient clinic staff will provide information to the referring provider regarding the pre-assessment work to be completed for Telehealth assessment.  Appointments for Telehealth are coordinated by the staff at the Glenrose Outpatient clinic call 780-735-8880.
 
CENTRAL ACCESS REFERRAL PHONE
780-401-2665
780-735-6233 For Complex Preoperative Assessment Referral
CENTRAL ACCESS REFERRAL FAX
780-735-3553
780-735-8846 For Complex Preoperative Assessment Referral
REFERRAL FORMS
REFERRAL ADVICE
Connect MD
eReferral eConsult
CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Chronic physical disability
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
CT brain scan if clinically indicated
 
N/A
+-
Cognitive impairment
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
CT brain scan if clinically indicated
 
N/A
Copies of any previous cognitive screening - if available
 
N/A
+-
Complex chronic disease management
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
All relevant DI - reports and films if not available on Netcare/Connect Care
 
N/A
+-
Decline in functional status
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
All relevant DI - reports and films if not available on Netcare/Connect Care
 
N/A
+-
Dementia
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Behaviour problems - describe on the referral letter
 
N/A
Copies of any previous cognitive screening - if available
 
N/A
+-
Falls
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
All relevant DI - reports and films if not available on Netcare/Connect Care
 
If available
+-
Incontinence
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Describe in the referral letter associated medical conditions:
  • mobility
  • infection
  • gynecological history
  • cognition
  • constipation, etc.
 
N/A
MSU
 
Within 3 months
Renal function
 
Within 3 months
+-
Memory function
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
CT brain scan - if clinically indicated
 
N/A
Copies of any previous cognitive screening - if available
 
N/A
+-
Parkinson's disease
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Assessments of impairments and disability
 
Within 3 months
Caregiver burden and stress
 
Within 3 months
Completed Referral Form
 
Within 1 month
Exiting Supports in family and community
 
Within 12 months
Full Physical Examination
 
Current
History of Functional Decline and social information
 
Within 6 months
Include if the patient is currently being followed by Neurology or Movement Disorders Clinic
 
N/A
Motor symptoms including fluctuations
 
Within 3 months
Non-motor symptoms including neuropsychiatric evaluation
 
Within 3 months
+-
Polypharmacy
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
A complete medication list is mandatory
 
Within 12 months
+-
Poor mobility
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Occupational Therapy report - if available and not on Netcare/Connect Care
 
Within 12 months
Physiotherapy report - if available and not on Netcare/Connect Care
 
Within 12 months
Previously seen by Fall/Rehab program concern
 
Within 12 months
+-
Preoperative coordination
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Estimated date of surgery
 
N/A
Please provide current full Physical examination
 
Current
Please provide current up-to-date medication list, including exact dosage details
 
Current
Please provide current:
  • Up-to-date medication list, including exact dosage details
  • Full Physical examination
+-
Weight loss
  • Reason for referral.
  • Up-to-date medical history.
  • Current medication list.
  • Recent basic laboratory investigations (CBC, electrolytes, creatinine).
  • Other investigations as clinically indicated.
  • Completed referral form and letter including the best contact person to book the appointment with
  • Existing Supports in family and community to provide collateral history
  • Copies of any consult reports if not available on Netcare/Connect Care
 
Current
Mandatory referral letter using the QURE checklist for support
 
Current
Appropriate radiology
 
Within 3 months
Current weight
 
Current
Estimated weight loss/time frame
 
Current


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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