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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
Community Care Access   at
Calgary Zone and Area
Central Access Healthcare Service
Specialty: Continuing Care Access
Connect Care Department: CGY SPA CCA
Estimated time to routine appointment: Within 24 Hours
Alberta Health Services - Calgary Zone
CENTRAL ACCESS SERVICES
Central Intake for referral to Calgary Zone Home and Community Care, Continuing Care Home Type B (formally Supportive Living) and Continuing Care Home Type A (formally Long-Term Care).
Central Intake for referral to Calgary Zone Home and Community Care, Continuing Care Home Type B (formally Supportive Living) and Continuing Care Home Type A (formally Long-Term Care).
ELIGIBILITY REQUIREMENTS
Anyone living in Alberta with a valid provincial health care card (or proof that registration is in process) is eligible to receive Home and Community Care services as long as their health care needs can be safely met in the home. Assessments for Continuing Care Home Type B (formally Supportive Living) and Continuing Care Home Type A (formally Long-Term Care) will be completed by Home and Community Care only after all options have been exhausted to safely support clients at home and in the community.
Anyone living in Alberta with a valid provincial health care card (or proof that registration is in process) is eligible to receive Home and Community Care services as long as their health care needs can be safely met in the home. Assessments for Continuing Care Home Type B (formally Supportive Living) and Continuing Care Home Type A (formally Long-Term Care) will be completed by Home and Community Care only after all options have been exhausted to safely support clients at home and in the community.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
For Physicians: Complete the Integrated Home and Community Care Physician Referral form and fax it using the contact information on this profile.
For Health Care Providers: Complete the Community Care Access Referral form and fax it using the contact information on this profile.
For Physicians: Complete the Integrated Home and Community Care Physician Referral form and fax it using the contact information on this profile.
For Health Care Providers: Complete the Community Care Access Referral form and fax it using the contact information on this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Create and Sign an Ambulatory Referral Order to Continuing Care Access and Home and Community Care to the CGY SPA CCA Department in Connect Care.
Create and Sign an Ambulatory Referral Order to Continuing Care Access and Home and Community Care to the CGY SPA CCA Department in Connect Care.
REFERRAL PROCESS - FOR SELF-REFERRAL
Anyone can refer to Home and Community Care.
To refer yourself or someone you know, call 403-943-1920.
Anyone can refer to Home and Community Care.
To refer yourself or someone you know, call 403-943-1920.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
ADDITIONAL SERVICE DETAILS
Under Alberta’s Continuing Care Act, services are organized to support Albertans in living well and safely in their preferred setting.
  • Home and Community Care: Publicly funded health and personal support services delivered in an individual’s private residence or other community setting. These services help clients remain independent at home for as long as possible
  • Continuing Care Home: A facility where publicly funded, facility-based care is provided to eligible residents. This includes spaces formerly referred to as designated supportive living, Long Term Care and Hospice.
Access, Assessment & Care Planning
All continuing care services require an assessment by an Assisted Living Alberta (ALA) Case Manager to determine eligibility for services. Case Managers are responsible for completing in-home assessment(s) and will develop a personalized care plan with clients and their family caregivers. Case Managers are the key point of contact for clients, families and other health care providers.

Home and Community Care Services
Home and Community Care services are delivered by an interdisciplinary team including Registered Nurses, Licensed Practical Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Respiratory Therapists, Speech-Language Pathologists, Registered Dietitians, and Health Care Aides. These services help clients remain independent at home for as long as possible.

Home and Community Care also offers:
  • specialized services for wound care (including physician consult) at the Sheldon M. Chumir Health Centre Sunridge Medical Gallery and South Calgary Health Centre
  • primary care to Homebound clients aged 65+
**Please see Reasons for Referral table below to view list of services offered.

Wait Period: Clients will be contacted within 1 to 14 days of referral, depending on urgency. Wait periods for Continuing Care Homes are dependent on need and availability.

Fees: There are no fees for health care services provided by Home Care and Community Care and Continuing Care homes. Fees may apply to meals provided by Adult Day Programs and accommodation charges apply to Continuing Care Homes.

Languages: Interpreters/Translation services available upon request.
Under Alberta’s Continuing Care Act, services are organized to support Albertans in living well and safely in their preferred setting.
  • Home and Community Care: Publicly funded health and personal support services delivered in an individual’s private residence or other community setting. These services help clients remain independent at home for as long as possible
  • Continuing Care Home: A facility where publicly funded, facility-based care is provided to eligible residents. This includes spaces formerly referred to as designated supportive living, Long Term Care and Hospice.
Access, Assessment & Care Planning
All continuing care services require an assessment by an Assisted Living Alberta (ALA) Case Manager to determine eligibility for services. Case Managers are responsible for completing in-home assessment(s) and will develop a personalized care plan with clients and their family caregivers. Case Managers are the key point of contact for clients, families and other health care providers.

Home and Community Care Services
Home and Community Care services are delivered by an interdisciplinary team including Registered Nurses, Licensed Practical Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Respiratory Therapists, Speech-Language Pathologists, Registered Dietitians, and Health Care Aides. These services help clients remain independent at home for as long as possible.

Home and Community Care also offers:
  • specialized services for wound care (including physician consult) at the Sheldon M. Chumir Health Centre Sunridge Medical Gallery and South Calgary Health Centre
  • primary care to Homebound clients aged 65+
**Please see Reasons for Referral table below to view list of services offered.

Wait Period: Clients will be contacted within 1 to 14 days of referral, depending on urgency. Wait periods for Continuing Care Homes are dependent on need and availability.

Fees: There are no fees for health care services provided by Home Care and Community Care and Continuing Care homes. Fees may apply to meals provided by Adult Day Programs and accommodation charges apply to Continuing Care Homes.

Languages: Interpreters/Translation services available upon request.
 
CENTRAL ACCESS REFERRAL PHONE
403-943-1920 (Intake - Community Care Access)
CENTRAL ACCESS REFERRAL FAX
403-943-1602
REFERRAL FORMS
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Assisting with therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Therapy Assistant
  • ADL and IADL retraining (e.g., dressing, bathing, meal preparation)
  • Assistive technology training
  • Therapeutic exercise programs (strengthening, balance, coordination)
  • Falls risk management and mobility support
  • Community integration and leisure participation
  • Cardio-respiratory treatments under supervision
  • Equipment training and follow-up (e.g., wheelchairs, walkers)
+-
Home care service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
+-
Home health aide service management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Health Care Aides
  • Bathing
  • Behavior Management/Mapping
  • Cognition Assistance
  • Communication Assistance
  • Compression Stocking Assistance
  • Dressing Assistance
  • Exercise Program
  • Health Monitoring
  • Hearing Assistance
  • Homemaking (limited support available)
  • Hygiene
  • Managing Devices
  • Medication Assistance
  • Meal Prep (limited support available)
  • Mobility assistance
  • Nutrition Assistance
  • Oral Care
  • Ostomy Care
  • Pain Management
  • Portering
  • Respiratory Assistance
  • Respite (in-home, Adult Day Programs & overnight Facility Based)
  • Restraints application and monitoring
  • Safety checks and measures
  • Scheduled Toileting
  • Transfer Assistance
  • Tube Feeding
  • Urinary Catheter Change/Care
  • Vision Assistance
  • Walking Program
  • Wound Care
+-
Long term care service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
+-
Nursing procedure
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Nursing:
  • Bowel Management
  • Tracheostomy Management
  • Aspen Collar and Cervical Collar Care
  • Central Venous Access Device (CVAD)
  • Chemotherapy Disconnect (rural only)
  • Chest Tubes & PlureX Care & Management
  • Cognitive Screening
  • Community Treatment Orders
  • Compression Therapy & Lower Limb Edema Management
  • Conservative Sharp Wound Debridement
  • Dementia Care
  • Diabetes (Insertion & Removal of Continuous Glucose Monitoring devices; sliding scale insulin – short term only)
  • Peritoneal Dialysis (Pediatric only)
  • Electrical Stimulation (Estim) for Wound Healing
  • Enteral Tubes
  • Falls Risk Management
  • Home Parenteral Therapy
  • Medication Management
  • Medication Administration
  • Ostomy Care
  • Parenteral Medication Management
  • Parenteral Nutrition
  • Percutaneous (Surgical) Drains
  • Peritoneal Drainage, Dressing and Dialysis
  • Point of Care Ultrasound Home Paracentesis (rural palliative clients, only)
  • Restraints Management
  • Blood Specimen Collection (rural only)
  • Therapeutic Phlebotomy (Canmore only)
  • Safety Engineered Devices Handling & Disposal
  • Skin & Wound Management
  • Subcutaneous Therapy
  • Transfers & Lifts
  • Ultraviolet C Light for Wound Healing
  • Urinary Management
  • Ventricular Assist Device Drive Line Dressing Changes
+-
Occupational therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Occupational Therapy
  • Chronic pain management
  • Equipment provision and training
  • Falls risk management
  • Assessment and adaptive strategies for Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL)
  • Energy conservation strategies
  • Home accessibility assessments
  • Mobility assessment (e.g., scooters, wheelchairs, power wheelchairs)
+-
Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Physiotherapy
  • Falls prevention and mobility optimization
  • Post-surgical rehabilitation and musculoskeletal recovery
  • Cardiorespiratory interventions (e.g., secretion clearance, endurance training, oxygen titration)
  • Neurological rehabilitation (e.g., stroke, neurodegenerative conditions)
  • Pain management using non-pharmacological strategies
  • Wound care support (e.g., edema reduction, pressure relief)
+-
Referral to dietitian
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Dietitian
  • Nutritional assessment and counseling
  • Therapeutic diet planning for conditions such as diabetes, heart failure, renal disease, gastrointestinal disorders, and celiac disease
  • Education on nutrition principles, food safety, and community resources
  • Support for clients with unintended weight loss, poor intake, or delayed wound healing
  • Assistance with environmental barriers to food access (e.g., grocery shopping, meal preparation)
+-
Referral to social worker
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Social Work
  • Abuse intervention and prevention
  • Advanced Care Planning & Goals of Care discussions
  • Counselling and emotional support (short term only)
  • Decision-making capacity assessment
  • Income support navigation
  • Identification and advocacy for community resources
  • Mental health screening and referral
+-
Respiratory therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Respiratory Therapy
  • Airway management (e.g., tracheostomy care)
  • Education and optimization of respiratory medications
  • Support for clients with chronic respiratory disorders (COPD, CHF)
  • Oxygen therapy assessment and monitoring
  • Breathing exercises and lung volume recruitment
  • Cough assist and secretion management techniques
+-
Speech and language pathology care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current
Speech-Language Pathology
  • Assessment and management of swallowing disorders (dysphagia)
  • Recommendations for safe oral intake and food texture modifications
  • Swallowing education and counseling
  • Communication assessment and intervention, including alternative and augmentative communication tools
  • Support for clients with neurological conditions, head and neck cancers, or tracheostomy
+-
Supportive living
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
List all diagnoses
 
Current
Indicate any allergies
 
Current
Clearly indicate reason for referral
 
Current
Indicate Goal of Care designation
 
Current


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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