Community Care Access   at
Calgary Zone and Area
Connect Care Specialty: Continuing Care Access Connect Care Department: CGY SPA CCA
Alberta Health Services - Calgary Zone





Estimated time to routine appointment: Within 2 weeks
SERVICE DESCRIPTION
Central Intake for referral to Calgary Zone Home Care, Supportive Living and Long Term Care.
This service provides a single point for service access and delivery approach that provides Albertans with reasonable, timely and appropriate access to publicly-funded continuing care health services. It is based on availability and determination of unmet need.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
URGENT REFERRAL PROCESS
For contact by Home Care within 0-3 days, submit referral form as per below or call (403) 943-1920 (or toll free at 1-888-943-1920).
For contact by Home Care within 0-3 days, submit referral form as per below or call (403) 943-1920 (or toll free at 1-888-943-1920).
ROUTINE REFERRAL PROCESS
Submit referral form as per below or call (403) 943-1920 (or toll free at 1-888-943-1920).
For Home Care, contact can be expected within 1 to 7 days, depending on urgency. 
Waiting periods for Supportive Living and Long Term Care beds are dependent on availability, particularly if the client/family have a particular site in mind.
Submit referral form as per below or call (403) 943-1920 (or toll free at 1-888-943-1920).
For Home Care, contact can be expected within 1 to 7 days, depending on urgency. 
Waiting periods for Supportive Living and Long Term Care beds are dependent on availability, particularly if the client/family have a particular site in mind.
ELIGIBILITY REQUIREMENTS
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
REFERRAL FORM
For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

For all others, call 403-943-1920 (or toll free at 1-888-943-1920).
For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

For all others, call 403-943-1920 (or toll free at 1-888-943-1920).
PHONE
403-943-1920 (General enquiries)
FAX
403-943-1602
TOLL FREE PHONE
1-888-943-1920 (General enquiries)
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Home care service
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

List all diagnoses
| Current

Indicate any allergies
| Current

Clearly indicate reason for referral
| Current

Indicate Goal of Care designation
| Current

Long term care service
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

List all diagnoses
| Current

Indicate any allergies
| Current

Clearly indicate reason for referral
| Current

Indicate Goal of Care designation
| Current

Supportive living
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

List all diagnoses
| Current

Indicate any allergies
| Current

Clearly indicate reason for referral
| Current

Indicate Goal of Care designation
| Current
ADDITIONAL SERVICE DETAILS
Community Care Access - Calgary Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, supportive living, long-term care, hospice and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.


Please refer to the Continuing Care website for detailed information related to these services;
  • Home Care offers support and care from healthcare providers to people in their homes. Needs are assessed and a care plan is made. 
  • Supportive Living provides housing, care and support to seniors and adults with disabilities.  Offers private housing and 24/7 care and support for seniors and adults with disabilities. Supportive living care can be provided at a variety of levels:
    • Designated Supportive Living Level 3
    • Designated Supportive Living Level 4
    • Designated Supportive Living Level 4 (Dementia) 
  • Long Term Care offers residential care for people with complex, unpredictable health needs requiring 24-hour on site Registered Nurse assessment and/or treatment.  


Wait Period: For Home Care, contact can be expected within 1 to 7 days, depending on urgency. Waiting periods for Supportive Living and Long Term Care beds are dependent on availability, particularly if the client/ family have a particular site in mind.

Fees: There are no fees for professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centers that are funded by AHS.

Languages: Interpreters/Translation services available upon request.
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
DIRECTIONS
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
PARKING INSTRUCTIONS
Community Care Access only processes referrals. This is not a client service location.
Community Care Access only processes referrals. This is not a client service location.
PARKING MAP
ADDRESS

Calgary
Alberta
T2P 2M5
HOURS OF OPERATION
Monday: 8:00 am - 6:00 pm
Tuesday: 8:00 am - 6:00 pm
Wednesday: 8:00 am - 6:00 pm
Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 4:15 pm
Sunday: 8:00 am - 4:15 pm


Description:
Open on statutory holidays from 8:00 AM to 4:15 PM
   
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.13