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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
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Comprehensive Community Care   at
Calgary Zone and Area
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Services target medically complex seniors who are at risk of losing their ability to manage independently in the community and who have a history of increased utilization of the health care system.The Carewest Comprehensive Community Care (C3) Program operates within two Calgary locations: Beddington C3 in northwest Calgary, and Sarcee C3 in the southwest. The C3 program is uniquely modelled to support vulnerable, older persons residing in the community by providing timely, comprehensive medical care that is integrated seamlessly across a wide spectrum of services. In addition to the emotional, social, and recreational support provided by a traditional adult day program, C3's services also includes the provision of home care services, social work, occupational and physiotherapy, mental health support, and primary care provided by a family physician with additional training and certification in care of the elderly. Nursing and physician telephone support (via the on-call nurse) is available 24 / 7, 365 days a year. Clients who experience acute medical decompensation can be managed effectively at home, in the clinic, or our overnight treatment bed located at our Sarcee location, potentially avoiding unnecessary visits to emergency departments and hospital.

Services may include:
  • assistance arranging bus service to the day centre 2 days a week
  • a recreation program / social program
  • a physical rehabilitation program
  • primary medical care provided by family physicans with extra training in Care of the Elderly
  • pharmacy services
  • lunch
  • short-term admissions for treatment
  • lab services
Services target medically complex seniors who are at risk of losing their ability to manage independently in the community and who have a history of increased utilization of the health care system.The Carewest Comprehensive Community Care (C3) Program operates within two Calgary locations: Beddington C3 in northwest Calgary, and Sarcee C3 in the southwest. The C3 program is uniquely modelled to support vulnerable, older persons residing in the community by providing timely, comprehensive medical care that is integrated seamlessly across a wide spectrum of services. In addition to the emotional, social, and recreational support provided by a traditional adult day program, C3's services also includes the provision of home care services, social work, occupational and physiotherapy, mental health support, and primary care provided by a family physician with additional training and certification in care of the elderly. Nursing and physician telephone support (via the on-call nurse) is available 24 / 7, 365 days a year. Clients who experience acute medical decompensation can be managed effectively at home, in the clinic, or our overnight treatment bed located at our Sarcee location, potentially avoiding unnecessary visits to emergency departments and hospital.

Services may include:
  • assistance arranging bus service to the day centre 2 days a week
  • a recreation program / social program
  • a physical rehabilitation program
  • primary medical care provided by family physicans with extra training in Care of the Elderly
  • pharmacy services
  • lunch
  • short-term admissions for treatment
  • lab services
ELIGIBILITY REQUIREMENTS
C3 Inclusion/Exclusion Criteria
  • 65 years of age and above (under 65 years will be considered on a case-by-case basis)        
  • Eligible for, and accepted onto, Home Care Program 
  • Reside within the City of Calgary
  • Have a chronic medical diagnosis requiring medical optimization
  • Client meets the following RAI-HC criteria. Have experienced a decrease in function, or an increase in complexity not yet reflected in the RAI-HC.
  • At risk of losing their ability to manage independently in the community but wish to continue to live at home (and can do so safely)
  • A Home Care Request for Service (RFS) is required
A client is not appropriate for C3 if…
  • Client’s cognition impedes participation in program
  • Client requires a transfer of 2PA (manual transfer) or mechanical lift
  • Client unwilling to attend day program or therapies on site
  • Client unwilling to transfer to Carewest physicians and pharmacy
C3 Inclusion/Exclusion Criteria
  • 65 years of age and above (under 65 years will be considered on a case-by-case basis)        
  • Eligible for, and accepted onto, Home Care Program 
  • Reside within the City of Calgary
  • Have a chronic medical diagnosis requiring medical optimization
  • Client meets the following RAI-HC criteria. Have experienced a decrease in function, or an increase in complexity not yet reflected in the RAI-HC.
  • At risk of losing their ability to manage independently in the community but wish to continue to live at home (and can do so safely)
  • A Home Care Request for Service (RFS) is required
A client is not appropriate for C3 if…
  • Client’s cognition impedes participation in program
  • Client requires a transfer of 2PA (manual transfer) or mechanical lift
  • Client unwilling to attend day program or therapies on site
  • Client unwilling to transfer to Carewest physicians and pharmacy
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals accepted through AHS Home Care only. 
  • Contact Community Care Access using the contact information in this profile for individuals who are not current AHS home care clients.
  • Contact the Primary Home Care Case manager for individuals who are current AHS home care clients.
Referrals accepted through AHS Home Care only. 
  • Contact Community Care Access using the contact information in this profile for individuals who are not current AHS home care clients.
  • Contact the Primary Home Care Case manager for individuals who are current AHS home care clients.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
403-943-1920 (Intake - Community Care Access)
REFERRAL PHONE
403-943-1920 Intake - Community Care Access
REFERRAL FORM
No referral form required
No referral form required
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Assessment of risk in community environment
Past Medical History
 
Include with referral
Medication List (dose, frequency, route)
 
Include with referral
RAI-HC (recent within a year). Include Divert score.
 
Include with referral
Describe any behaviors or environmental concerns that may put client and/or others at risk. For example: wandering, smoking, oxygen use, pets, responsive behaviors.
 
Include in referral
Cognitive function - describe orientation, judgement, memory
 
Include with referral
Functional findings - describe mobility and assistance required for transfers, mobility, toileting, etc.Does the client require assistance getting in and out of the home independently?
 
Include with referral
Home visit status - does the client currently receive any Home care services? if so, what services and how often.
 
Include with referral
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
This is not applicable to the service
This is not applicable to the service
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed weekends and statutory holidays.
   
 
ADDRESS

Calgary
Alberta
T2P 2M5
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
 
PHONE
403-943-1920 (Intake - Community Care Access)
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not offered for this service
Virtual appointments are not offered for this service
 
PARKING MAP
This is not applicable to the service
This is not applicable to the service
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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