Diabetes Centre - Endocrinology & Metabolism Program   at
Richmond Road Diagnostic and Treatment Centre

Alberta Health Services - Calgary Zone



Estimated time to routine appointment: Within 1 month
EMERGENCY REFERRAL PROCESS
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486.
Emergency patients should proceed directly to Emergency or call RAAPID South: 1-800-661-1700 or 403-944-4486.
URGENT REFERRAL PROCESS
Complete the referral form and fax to (403) 955-8634. All referrals are triaged according to clinical urgency.
Patients referred to the Diabetes Centre Calgary are not routinely seen by an Endocrinologist, unless deemed clinically necessary.
Complete the referral form and fax to (403) 955-8634. All referrals are triaged according to clinical urgency.
Patients referred to the Diabetes Centre Calgary are not routinely seen by an Endocrinologist, unless deemed clinically necessary.
ROUTINE REFERRAL PROCESS
Complete the referral form and fax to (403)955-8634.  All referrals are triaged according to clinical urgency.

Patients referred to the Diabetes Centre Calgary are not routinely seen by an Endocrinologist, unless deemed clinically necessary.
Complete the referral form and fax to (403)955-8634.  All referrals are triaged according to clinical urgency.

Patients referred to the Diabetes Centre Calgary are not routinely seen by an Endocrinologist, unless deemed clinically necessary.
ELIGIBILITY REQUIREMENTS
All referrals are triaged according to triage guidelines. Education and medication management is provided to adults with diabetes who meet the criteria within triage guidelines.

See "Service Description" listed below for types of patients this clinic will see.

All referrals are triaged according to triage guidelines. Education and medication management is provided to adults with diabetes who meet the criteria within triage guidelines.

See "Service Description" listed below for types of patients this clinic will see.

REFERRAL FORM
http://www.albertahealthservices.ca/frm-100206.pdf
Ensure referring physician's Prac ID is listed on the referral
http://www.albertahealthservices.ca/frm-100206.pdf
Ensure referring physician's Prac ID is listed on the referral
PHONE
403-955-8118 (Information)
403-955-8135 (Reception)
FAX
403-955-8634
REFERRAL GUIDELINES
Routine Reason for Referral
Required Information/Investigations
Timing
Additional Details
Diabetes management
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Hemoglobin A1c measurement
Within 1 month

Diabetes type
Indicate if Type 1, Type 2, or unknown

Date of diagnosis
of diabetes

Must specify reason for referral
Within 1 month

Initiation of first time insulin therapy
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Hemoglobin A1c measurement
Within 1 month

Diabetes type
Indicate if Type 1, Type 2, or unknown

Date of diagnosis
of diabetes

Specific insulin orders must be provided by referral source
Within 1 month

Insulin pump
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Hemoglobin A1c measurement
Within 1 month

Diabetes type
Indicate if Type 1, Type 2, or unknown

Date of diagnosis
of diabetes
Approved site for Provincial Insulin Pump Therapy program

Medication management
Medication List (dose, frequency, route)
Within 1 month

Past medical history
Within 1 month

Hemoglobin A1c measurement
Within 1 month

Diabetes type
Indicate if Type 1, Type 2, or unknown

Date of diagnosis
of diabetes
May include education about carbohydrate counting, insulin to carbohydrate ratio etc.
SERVICE DESCRIPTION
Offers diabetes education and counselling for people with type 1 or type 2 diabetes.
Diabetes Centre Calgary has temporarily changed its triage guidelines due to COVID-19 criteria and will accept referrals for the following patients:

TYPE 1 DIABETES with any of the following:
  • new diagnosis (type 1)
  • A1c 10% or higher
  • recent DKA or severe hypoglycemia
  • on insulin pump experiencing management difficulties
Type 2 diabetes if any of the following apply:
  • fasting or before meal glucose readings over 20 mmol/L
  • A1c 10% or higher AND on 3 diabetes agents (or 3 tried but not tolerated), insulin start required
  • A1c 10% or higher AND on basal insulin, requires bolus insulin
  • +++ Metabolically compromised type 2 diabetes requiring insulin
Pregnant With Diabetes: refer to Diabetes in Pregnancy Clinic (DIP) at the hospital in which they’ll deliver


This service may provide:
  • diabetes education / counselling in a classroom setting and on one-to-one appointments with nurses, dietitians, or a pharmacist (topics include an overview of the disease, complications, medications, exercise, and nutrition)
  • medication adjustment
  • insulin pump therapy
  • for information on the Alberta Insulin Pump Therapy Program (IPTP), visit the Diabetes Insulin Pump Therapy website
ADDITIONAL SERVICE DETAILS
Patients seen at the Diabetes Centre Calgary will receive assessment, education, and management* to achieve targets as suggested by you, or if not specified, then national Clinical Practice Guideline targets will be assumed.

*Assistance with management includes:
- Diabetes Educator may adjust medications or make recommendations according to guidelines. 
- Referring physician will be contacted if medication has been adjusted substantially or atleast every 2 months during theraputic adjustment time.
- Periodic lab glucose values to validate patient blood glucose testing equipment and technique.
- Hemoglobin A1C every three months if not done by referring physician.
- Adult Insulin Pump Program (For Type 1 Diabetes only & referral must be made by an Endocrinologist).

COMMUNICATION PROCESS
Confirmation of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Contact the clinic 48 hours prior to your appointment to either cancel or reschedule your appointment.

In the event of 2 missed appointments your referral will be cancelled and your doctor will have to refer you to us again. 
Contact the clinic 48 hours prior to your appointment to either cancel or reschedule your appointment.

In the event of 2 missed appointments your referral will be cancelled and your doctor will have to refer you to us again. 
DIRECTIONS
RRDTC site information
From the main entrance or public parking lot: proceed down the main hallway to the elevators.  Take elevator or stairs to 2nd floor.  Follow signs to the Diabetes Centre Calgary.
RRDTC site information
From the main entrance or public parking lot: proceed down the main hallway to the elevators.  Take elevator or stairs to 2nd floor.  Follow signs to the Diabetes Centre Calgary.
PARKING INSTRUCTIONS

Parking is available in the public parkade, located off Richmond Road.   
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins or credit card (Visa, Mastercard, American Express). Paystations provide no change. 

Parking is available in the public parkade, located off Richmond Road.   
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins or credit card (Visa, Mastercard, American Express). Paystations provide no change. 

ADDRESS
2nd Floor
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Saturday: 7:45 am - 3:45 pm
   
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.5