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Mental Health Services at
Wood Buffalo
Specialty: Addiction and Mental Health
Connect Care Department: FMH TLL AMH CYF
Estimated time to routine appointment: Within 18 months
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Community Mental Health services are available to individuals across their lifespan dealing with symptoms of mental illness.The focus of intervention is short term recovery. Clinicians help clients generate achievable goals for stabilization and change. Parental involvement is expected for children / youth unless a client is assessed as a mature minor.
Services are available for children, youth, adults and older adults with mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe mental health concerns.
Mental Health Services may include:
Services are available for children, youth, adults and older adults with mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe mental health concerns.
Mental Health Services may include:
- assessment
- treatment / outpatient services (includes individual, family and / or group counselling)
ELIGIBILITY REQUIREMENTS
• Diagnostic hearing assessments for ages 6 months -18 years old
• Diagnostic hearing assessments for adults (19+ years of age) years old. Reason for referral is required. Adults with medically related hearing concerns are prioritized
o Medically related hearing concerns can include persistent ear infections, ear pain, aural fullness, ear trauma, pulsatile tinnitus, unilateral tinnitus, ototoxic monitoring, sudden sensorineural hearing loss, meningitis, audiograms for preoperative prior to seeing an Otolaryngologist
• Adults (19+ years of age) who do not have any medically related hearing concerns will be triaged as routine. The current waitlist for routine hearing assessments is 12 months. These patients will receive more timely care if redirected to private practice audiology services
• Auditory Brainstem Response (ABR) testing for infants 1-6 months of age
• Hearing screening for infants (less than 6 months of age) and older children 4 -18 years of age
• Oncology (baseline/monitoring) hearing assessment (Adults only)
• Vestibular (VNG/VEMP/vHIT) assessments (ENT/Neurology referral required). Referrals must include the following information: date of onset of symptoms, description of symptoms, triggers of symptoms, information about other treatments such as vestibular physiotherapy
• Cochlear Implant (CI) candidacy assessments and intervention/follow-up (Adults only) Referrals must include an up-to-date audiogram (within 6 months)
• Referrals from Speech-Language Pathologists for children over 3 years of age must be accompanied by failed hearing screening results.
EXCLUSION CRITERIA• Adult auditory assessments for patients residing outside of the Calgary Zone
• Patients with NO Alberta Health Care Coverage - refer to private practice audiology
• Previously identified permanent hearing loss requiring ongoing monitoring and/or hearing aid fittings or adjustments - refer to private practice audiology and/or their hearing aid provider
• Third party assessment requests (e.g., Veteran’s Affairs; Worker’s Compensation Board; employment and insurance-related requests) - refer to private practice audiology services
• Central Auditory Processing concerns - Refer to private practice audiology
• Those seeking to adjust current hearing aids or purchase new hearing aids
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Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
We accept referrals from doctors, audiologists and speech language pathologists.
All referrals are received by Community Audiology, and will be triaged and booked at this location based on the service required and/or appointment availability.
Please fax completed referral form including Doctor's name and patient demographics including healthcare number to (403) 955-8501.
All referrals are received by Community Audiology, and will be triaged and booked at this location based on the service required and/or appointment availability.
Please fax completed referral form including Doctor's name and patient demographics including healthcare number to (403) 955-8501.
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REFERRAL PROCESS - FOR CONNECT CARE USERS
We accept referrals from doctors, audiologists and speech language pathologists.
All referrals are received by Community Audiology, and will be triaged and booked at this location based on the service required and/or appointment availability.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type AIR ACHC AUDIOLOGY in the “To Department” section and complete order.
All referrals are received by Community Audiology, and will be triaged and booked at this location based on the service required and/or appointment availability.
Send an Internal Referral using the Ambulatory Referral Order to Audiology, type AIR ACHC AUDIOLOGY in the “To Department” section and complete order.
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COMMUNICATION PROCESS
- Referral receipt to referring source within 7 days.
- Acceptance via appointment details or wait list status letter to referring source and patient within 30 days.
- Wait list status update every 90 days.
- Appointment outcome to referral source within 30 days.
PHONE
780-793-8360 (Office Number)
1-888-594-0211 (Centralized Intake)
1-800-232-7288 (24 Hr Rural Distress Line)
FAX
780-793-8361
REFERRAL PHONE
403-955-8500 Information
REFERRAL FAX
403-955-8501
REFERRAL FORM
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LINKED SPECIALISTS
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Common referral process - 2 sub cases. Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option. Remember: Some fields can be location specific with the common referral process: Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax. To update these items you have to edit each Healthcare Service@Location separately. ADDITONAL NOTES:
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