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Type C - Hospice Continuing Care Home   at
Foothills Country Hospice
Specialty: Continuing Care Access
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Hospice Access program coordinates referrals and admissions to all Calgary hospices.Hospices are specialized health care settings that provide 24 hour inpatient palliative care to individuals nearing the end of life.

For more information visit our website. You can also contact the following services for more informaton and / or to inquire about a referral to hospice.
The Hospice Access program coordinates referrals and admissions to all Calgary hospices.Hospices are specialized health care settings that provide 24 hour inpatient palliative care to individuals nearing the end of life.

For more information visit our website. You can also contact the following services for more informaton and / or to inquire about a referral to hospice.
ELIGIBILITY REQUIREMENTS
  • 18 years or older
  • Progressive illness with an estimated prognosis 3 months or less
  • Extensive evidence of disease and demonstrated rate of deterioration of weeks to days
  • Goals of care are focused on comfort, with no further aggressive or invasive treatment intended to cure disease
  • "C1" Goals of Care Designation
  • Palliative performance scale (PPS) score of 40% or less
  • Care needs that are not able to be met in the current location of care
  • Any exceptions to the listed criteria must be discussed with the Manager of Hospice Access
  • Valid Alberta Health Care number
  • Calgary Zone Hospices are not able to accommodate patients who are wandering, have VAC dressings, require continuous suction, or require Airborne Isolation
There is no cost for referral to Hospice Access, however once admitted to hospice patients are responsible for community pharmacy and home oxygen costs. There is no accommodation fee for hospice. Eligible patients will be enrolled in the Alberta Palliative Blue Cross Plan to help with medication costs. Alberta Aids to Daily Living is available to cover costs for home oxygen for individuals who qualify.
  • 18 years or older
  • Progressive illness with an estimated prognosis 3 months or less
  • Extensive evidence of disease and demonstrated rate of deterioration of weeks to days
  • Goals of care are focused on comfort, with no further aggressive or invasive treatment intended to cure disease
  • "C1" Goals of Care Designation
  • Palliative performance scale (PPS) score of 40% or less
  • Care needs that are not able to be met in the current location of care
  • Any exceptions to the listed criteria must be discussed with the Manager of Hospice Access
  • Valid Alberta Health Care number
  • Calgary Zone Hospices are not able to accommodate patients who are wandering, have VAC dressings, require continuous suction, or require Airborne Isolation
There is no cost for referral to Hospice Access, however once admitted to hospice patients are responsible for community pharmacy and home oxygen costs. There is no accommodation fee for hospice. Eligible patients will be enrolled in the Alberta Palliative Blue Cross Plan to help with medication costs. Alberta Aids to Daily Living is available to cover costs for home oxygen for individuals who qualify.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals from within the Calgary Zone can only be made by a Palliative Home Care Case Manager or a Palliative Care Consultant. 
Complete a referral letter and fax or call the service using the contact information in this profile.
For out of zone referrals please contact the Hospice Access Manager.
Referrals from within the Calgary Zone can only be made by a Palliative Home Care Case Manager or a Palliative Care Consultant. 
Complete a referral letter and fax or call the service using the contact information in this profile.
For out of zone referrals please contact the Hospice Access Manager.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
Hospices are available to individuals living in the Calgary area who are in their last days to weeks of life and whose care needs can no longer be met at home.
Specialized teams of health care professionals and volunteers provide 24-hour care focused on quality of life for individuals and families while dying and through bereavement. The interdisciplinary team concentrates on easing the physical, emotional and spiritual suffering that often accompanies the end of life journey.
Hospices are available to individuals living in the Calgary area who are in their last days to weeks of life and whose care needs can no longer be met at home.
Specialized teams of health care professionals and volunteers provide 24-hour care focused on quality of life for individuals and families while dying and through bereavement. The interdisciplinary team concentrates on easing the physical, emotional and spiritual suffering that often accompanies the end of life journey.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-995-4673
FAX
403-270-9652
REFERRAL PHONE
403-944-1614 (Hospice Access)
REFERRAL FAX
403-270-9652
REFERRAL FORM
Internal referral process. The Hospice Access program coordinates referrals and admissions to all Calgary hospices.
Internal referral process. The Hospice Access program coordinates referrals and admissions to all Calgary hospices.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Assess hospice care
Valid Alberta Health Care number
 
Current
Progressive illness with an estimated prognosis
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not appropriate for this service.
Not appropriate for this service.
 
HOURS OF OPERATION
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
   
 
ADDRESS
Box 274
Okotoks Alberta
T1S 1A5
PATIENT APPOINTMENT INSTRUCTIONS
 
 
PHONE
403-995-4673
 
PARKING INSTRUCTIONS
Parking available on site.
Parking available on site.
 
EMAIL
WEBSITE
https://www.ahs.ca/calgaryhospiceaccess
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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