Back to search results
This healthcare service has 1 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
Palliative Home Care - Calgary Urban   at
Calgary Zone and Area
Specialty: Home Care
Connect Care Department: CGY SPA HC PALLIATIVE
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
When facing a life limiting or end stage illness, many people want to stay at their own home for as long as possible. Palliative Home Care provides professional and personal health care services to patients and families who are coping with a life limiting illness or are at end of life.This service provides comprehensive interprofessional palliative care services to adult patients and families who are living with a progressive life limiting illness or are nearing end of life. This services include:
  • comprehensive nurse case management to provide ongoing assessment, monitoring collaboration with the health care team, support guidance and education regarding physical symptoms, psychosocial and spiritual concerns that may arise as a result of life limiting or end stage illness
  • interprofessional care to support holistic care needs for the patients and families including psychosocial and spiritual supports
  • coordination for in home support services (i.e. assistance with personal care, caregiver respite, volunteer support)
  • assessment, coordination and education for equipment needs and care to support patients to remain safely at home
  • facilitation for transitions to alternate care settings, i.e. hospice
  • facilitate discussions regarding advance care planning (i.e. goals of care) and end of life decision making
  • guidance and support to facilitate a patient's desire for home death
  • provide support and guidance for anticipatory grieve and bereavement
When facing a life limiting or end stage illness, many people want to stay at their own home for as long as possible. Palliative Home Care provides professional and personal health care services to patients and families who are coping with a life limiting illness or are at end of life.This service provides comprehensive interprofessional palliative care services to adult patients and families who are living with a progressive life limiting illness or are nearing end of life. This services include:
  • comprehensive nurse case management to provide ongoing assessment, monitoring collaboration with the health care team, support guidance and education regarding physical symptoms, psychosocial and spiritual concerns that may arise as a result of life limiting or end stage illness
  • interprofessional care to support holistic care needs for the patients and families including psychosocial and spiritual supports
  • coordination for in home support services (i.e. assistance with personal care, caregiver respite, volunteer support)
  • assessment, coordination and education for equipment needs and care to support patients to remain safely at home
  • facilitation for transitions to alternate care settings, i.e. hospice
  • facilitate discussions regarding advance care planning (i.e. goals of care) and end of life decision making
  • guidance and support to facilitate a patient's desire for home death
  • provide support and guidance for anticipatory grieve and bereavement
ELIGIBILITY REQUIREMENTS
  • The client has a progressive, advanced life-limiting or end stage disease/illness; with anticipated prognosis of <12 months 
  • Disease-based interventions and treatments are primarily intended for palliation for symptom management, aimed at improving quality of life.
  • The referral has been discussed with the client, family/agent who are aware of the advanced disease diagnosis.
  • The client requires ongoing assessment, interventions and evaluation of physical status and/or medications (beyond what can be provided by primary care providers) by a specialized palliative care inter-professional team to manage physical symptoms, and/or psychosocial and spiritual issues related to life- limiting/end stage disease/illness.
  • The client requires active end of life care beyond what can be provided by the primary care team (this may include the initiation and management of medications to manage end of life symptoms, and/or requires initiation of EOL supportive care).
  • 18 years or older.
  • Valid Alberta Health Care Insurance Plan (AHCIP) coverage
  • The client has a progressive, advanced life-limiting or end stage disease/illness; with anticipated prognosis of <12 months 
  • Disease-based interventions and treatments are primarily intended for palliation for symptom management, aimed at improving quality of life.
  • The referral has been discussed with the client, family/agent who are aware of the advanced disease diagnosis.
  • The client requires ongoing assessment, interventions and evaluation of physical status and/or medications (beyond what can be provided by primary care providers) by a specialized palliative care inter-professional team to manage physical symptoms, and/or psychosocial and spiritual issues related to life- limiting/end stage disease/illness.
  • The client requires active end of life care beyond what can be provided by the primary care team (this may include the initiation and management of medications to manage end of life symptoms, and/or requires initiation of EOL supportive care).
  • 18 years or older.
  • Valid Alberta Health Care Insurance Plan (AHCIP) coverage
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals to Palliative Home Care are managed through Community Care Access

For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

Urgent referrals to Palliative Home Care  are managed by Community Care Access. Please indicate "urgent need for Palliative Home Care"
Referrals to Palliative Home Care are managed through Community Care Access

For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

Urgent referrals to Palliative Home Care  are managed by Community Care Access. Please indicate "urgent need for Palliative Home Care"
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referrals to Palliative Home Care are managed through 

Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type CGY SPA CCA in the “To Department” section and complete order.
Referrals to Palliative Home Care are managed through 

Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type CGY SPA CCA in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling 403-943-1920 (or toll free at 1-888-943-1920).
Clients can self-refer by calling 403-943-1920 (or toll free at 1-888-943-1920).
ADDITIONAL SERVICE DETAILS
Patients are eligible to Alberta Aids to Daily Living (AADL) for cost associated with equipment and supplies. Patients may be  enrolled into Palliative Blue Cross program to cover medication cost through community pharmacies.
Patients are eligible to Alberta Aids to Daily Living (AADL) for cost associated with equipment and supplies. Patients may be  enrolled into Palliative Blue Cross program to cover medication cost through community pharmacies.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 10 days.
 
PHONE
403-943-1920 (Community Care Access - Intake)
403-943-1240 (Community Care Access)
TOLL FREE PHONE
1-800-943-1920 (Community Care Access)
REFERRAL PHONE
403-943-1920
REFERRAL FAX
403-943-1602
REFERRAL FORM
For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

For all others, call 403-943-1920 (or toll free at 1-888-943-1920).
For Physicians, complete and fax Integrated Home Care Physician Referral form to 403-943-1602.

For other Healthcare Providers, complete and fax Community Care Access Referral form to 403-943-1602.

For all others, call 403-943-1920 (or toll free at 1-888-943-1920).
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Palliative
Medical history
 
Within 6 months
Medication list
 
Current
documented Goal of Care
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not applicable to this service.
Not applicable to this service.
 
HOURS OF OPERATION
Operates 24/7:
Service is available 24/7 for patients who have been admitted to the Palliative Home Care. Patients waiting for admission must call their health provider or go to emergency.
 
ADDRESS

Calgary
Alberta
T2P 2M5
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
not applicable
not applicable
 
PHONE
403-943-1920 (Community Care Access - Intake)
403-943-1240 (Community Care Access)
TOLL FREE PHONE
1-800-943-1920 (Community Care Access)
 
PARKING INSTRUCTIONS
not applicable.
not applicable.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
not applicable
not applicable
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6