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Addiction Services - Adult Detoxification   at
Renfrew Recovery Centre
Specialty: Addiction and Mental Health
Connect Care Department: CGY RRC AMH RENFREW TRIAGE
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Calgary
SERVICE DESCRIPTION
Renfrew Recovery Centre is a voluntary inpatient detox setting offering medically supported withdrawal services from alcohol and other substances, as well as gambling stabilization in a safe and supportive environment.Provides a structured environment to support people withdrawing from alcohol and other drugs. There is also crisis stabilization for people who gamble.

A 24 / 7 service that helps people detoxifying from alcohol and other drugs in a safe, controlled setting.

Services may include:
  • stabilizing health
  • assessment
  • information sessions
  • introduction to self-help groups
  • addiction treatment planning
  • discharge planning
  • referral to other programs/services
Renfrew Recovery Centre is a voluntary inpatient detox setting offering medically supported withdrawal services from alcohol and other substances, as well as gambling stabilization in a safe and supportive environment.Provides a structured environment to support people withdrawing from alcohol and other drugs. There is also crisis stabilization for people who gamble.

A 24 / 7 service that helps people detoxifying from alcohol and other drugs in a safe, controlled setting.

Services may include:
  • stabilizing health
  • assessment
  • information sessions
  • introduction to self-help groups
  • addiction treatment planning
  • discharge planning
  • referral to other programs/services
ELIGIBILITY REQUIREMENTS
  • Clients must be going through acute withdrawal for potential admission - having used substances or alcohol in the last 72 hours.
  • Client must be safe to remain at Renfrew Recovery Centre - with no active suicidal ideation or plan.
  • Clients must bring home medications as Renfrew does not have pharmacy services. Not having home medications may affect potential admission.
  • Clients must be going through acute withdrawal for potential admission - having used substances or alcohol in the last 72 hours.
  • Client must be safe to remain at Renfrew Recovery Centre - with no active suicidal ideation or plan.
  • Clients must bring home medications as Renfrew does not have pharmacy services. Not having home medications may affect potential admission.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Providers are to call the program directly to inquire about bed availability and applicability.
Providers are to call the program directly to inquire about bed availability and applicability.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referrals are not accepted through Connect Care. Providers are to call the program directly to inquire about bed availability and applicability.
Urgent Referrals: Please call main line number using the contact number in this profile to speak with the Nurse in Charge.
Referrals are not accepted through Connect Care. Providers are to call the program directly to inquire about bed availability and applicability.
Urgent Referrals: Please call main line number using the contact number in this profile to speak with the Nurse in Charge.
REFERRAL PROCESS - FOR SELF-REFERRAL
Admissions are daily and most are walk-in.
Clients are advised to arrive between 7:00 AM - 7:15 AM to have their name taken by security for admission consideration. Entry into the building will not be granted prior to 7:00 AM. Clients should be especially mindful of this during inclement weather days, if planning on arriving to the site prior to 7:00 AM. Call then press 1 for more detailed admission information.

If there are not enough beds for all those requiring admission, some clients may be required to return the next day.
Limited late-day admissions available by arrangement. Call the main line using the contact information in this profile to inquire.
Renfrew offers 2 pre-booked bed admissions daily. Call the mainline press 2 to leave a message.
Admissions are daily and most are walk-in.
Clients are advised to arrive between 7:00 AM - 7:15 AM to have their name taken by security for admission consideration. Entry into the building will not be granted prior to 7:00 AM. Clients should be especially mindful of this during inclement weather days, if planning on arriving to the site prior to 7:00 AM. Call then press 1 for more detailed admission information.

If there are not enough beds for all those requiring admission, some clients may be required to return the next day.
Limited late-day admissions available by arrangement. Call the main line using the contact information in this profile to inquire.
Renfrew offers 2 pre-booked bed admissions daily. Call the mainline press 2 to leave a message.
ADDITIONAL SERVICE DETAILS
Clients will be asked to remain in the waiting room until triage is complete.

A triage process occurs where the sickest clients are admitted first.
Clients will be asked to remain in the waiting room until triage is complete.

A triage process occurs where the sickest clients are admitted first.
 
REFERRAL PHONE
403-297-3337 ext 3 Main Line
REFERRAL FAX
403-297-4592
REFERRAL FORM
No referral form required.
No referral form required.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Alcohol detoxification
Past medical history
 
Within 1 month
Medication list
 
Current
+-
Drug detoxification
Past medical history
 
Within 1 month
Medication list
 
Current
+-
Pregnancy risk
Past medical history
 
Within 1 month
Medication list
 
Current
POCT pregnancy result
 
N/A
Recent ObGyn
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Client can call the main line and press 2 to leave a message regarding confirming or cancelling a booked bed. No client consequences for cancelling or no shows. Client can present for triage any morning 0700-0715 or rebook a bed.
Client can call the main line and press 2 to leave a message regarding confirming or cancelling a booked bed. No client consequences for cancelling or no shows. Client can present for triage any morning 0700-0715 or rebook a bed.
 
HOURS OF OPERATION
Operates 24/7:
Telephone inquiries available 24/7

Walk in admissions daily 7:00 - 7:15 AM

Limited late-day admissions available by arrangement. Call 403-297-3337 press 3 to inquire.
 
ADDRESS
1611 Remington Road NE
Calgary Alberta
T2E 5K6
PATIENT APPOINTMENT INSTRUCTIONS
  • You must arrive at RRC by 0800 AM for booked bed or another arranged time as approved by AHN
  • Booked beds must call by 0700 and leave a confirmation/cancellation message or the bed will be given away.
  • Clients must cancel their bed if sober more than 72 hours
  • Support persons will not be allowed entry into the building.
What to bring:
  • Alberta Health Care # (if available)
  • All prescription medications in the bottle prescribed in by physician
    • Medications must be approved by staff
  • 3 days worth of clothing and only enough toiletries to fill a large Ziploc bag
    • Daily complimentary laundry services and basic toiletries are available
    • Clients may bring enough undergarments for their entire stay
    • Clothing must not promote alcohol or drugs or have offensive slogans or images
  • One pair of shoes and one pair of sandals/slippers
  • Free local phone is available
    • A calling card (preferably with a Calgary Access number) is required to make long distance phone calls
    • Cell phones are not permitted and will be locked up until time of discharge - write down any phone numbers you will require from your phone

What NOT to bring:
  • Products containing alcohol
  • Over-the-counter medications, vitamins, herbs, etc
  • Perfume, cologne, body spray, or heavily scented products
  • More than $200 cash or anything of value (i.e. jewelry, electronics)
  • Weapons, tools, or sharp objects
  • Electronics (i.e. iPods, tablets, laptop)
  • Bedding, bath linens, pillows, stuffed toys
  • Food or drink
  • You must arrive at RRC by 0800 AM for booked bed or another arranged time as approved by AHN
  • Booked beds must call by 0700 and leave a confirmation/cancellation message or the bed will be given away.
  • Clients must cancel their bed if sober more than 72 hours
  • Support persons will not be allowed entry into the building.
What to bring:
  • Alberta Health Care # (if available)
  • All prescription medications in the bottle prescribed in by physician
    • Medications must be approved by staff
  • 3 days worth of clothing and only enough toiletries to fill a large Ziploc bag
    • Daily complimentary laundry services and basic toiletries are available
    • Clients may bring enough undergarments for their entire stay
    • Clothing must not promote alcohol or drugs or have offensive slogans or images
  • One pair of shoes and one pair of sandals/slippers
  • Free local phone is available
    • A calling card (preferably with a Calgary Access number) is required to make long distance phone calls
    • Cell phones are not permitted and will be locked up until time of discharge - write down any phone numbers you will require from your phone

What NOT to bring:
  • Products containing alcohol
  • Over-the-counter medications, vitamins, herbs, etc
  • Perfume, cologne, body spray, or heavily scented products
  • More than $200 cash or anything of value (i.e. jewelry, electronics)
  • Weapons, tools, or sharp objects
  • Electronics (i.e. iPods, tablets, laptop)
  • Bedding, bath linens, pillows, stuffed toys
  • Food or drink
 
DIRECTIONS
1611 Remington Rd. NE, T2E 5K6. Please line up at the North Door via the North Parking Lot before 0700.
1611 Remington Rd. NE, T2E 5K6. Please line up at the North Door via the North Parking Lot before 0700.
 
PHONE
403-297-3337
FAX
403-297-4592
TOLL FREE PHONE
310-0000 then dial 403-297-3337
1-866-332-2322 (24 hour Help Line)
 
PARKING INSTRUCTIONS
Parking available for clients in the North Parking lot and on the street. Parking is free.
Parking available for clients in the North Parking lot and on the street. Parking is free.
 
EMAIL
WEBSITE
https://www.ahs.ca/services/renfrewrecoverycentre.aspx
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are not offered for this service.
Virtual appointments are not offered for this service.
 
PARKING MAP
There is no parking map available for this site.
There is no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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