Chronic Pain Centre   at
Richmond Road Diagnostic and Treatment Centre
Connect Care Specialty: Pain Medicine Connect Care Department: CGY RRDTC CALGARY PAIN PRG
Alberta Health Services - Calgary Zone





Estimated time to routine appointment: Within 18 months
SERVICE DESCRIPTION
Offers services for people managing long-term (chronic) pain.
Provides support for family physicians and assistance to clients to manage chronic pain. Services include:
  • focus on goal attainment, self-management and functional improvement.
  • pain education classes / groups.
  • 3 program specific streams: neuromusculoskeletal pain, pelvic pain in women, and chronic post-traumatic headache.
This service has a close liaison with Primary Care Network pain management programs and works with the Alberta Health Living program to offer education sessions in the community
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
URGENT REFERRAL PROCESS
To be determined by the Pain Centre triage process based on information provided.
Fax referral to (403) 209-2954 (marked urgent) and call to discuss (403) 943-9930.
Interim care options are listed below under “Additional Service Details”
To be determined by the Pain Centre triage process based on information provided.
Fax referral to (403) 209-2954 (marked urgent) and call to discuss (403) 943-9930.
Interim care options are listed below under “Additional Service Details”
ROUTINE REFERRAL PROCESS
Referral forms must be submitted by fax to (403) 209-2954.*
A completed referral form is required, incomplete forms will be sent back for completion.


If you have additional information to add to this referral or if there are changes in the patient’s status, please fax these updates to our office to attach to the referral.


*We DO NOT accept referrals from the EMERGENCY ROOM as we require the family physician of record to provide health history information and be involved in the patient's on going care. Referrals can be ordered via Connect Care but a Chronic Pain Centre referral form must still be faxed.


To refer patients to the FibroFOCUSTM program, click here.  Requirements for this virtual program: have a primary diagnosis of fibromyalgia, internet access and a smartphone.
Referral forms must be submitted by fax to (403) 209-2954.*
A completed referral form is required, incomplete forms will be sent back for completion.


If you have additional information to add to this referral or if there are changes in the patient’s status, please fax these updates to our office to attach to the referral.


*We DO NOT accept referrals from the EMERGENCY ROOM as we require the family physician of record to provide health history information and be involved in the patient's on going care. Referrals can be ordered via Connect Care but a Chronic Pain Centre referral form must still be faxed.


To refer patients to the FibroFOCUSTM program, click here.  Requirements for this virtual program: have a primary diagnosis of fibromyalgia, internet access and a smartphone.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria:
    • have complex chronic pain
    • are 18 years of age or older
    • reside in Alberta with a valid Alberta Health Care number
    • have a primary care provider prepared to work closely with the treatment team and provide follow-up
    • are in stable medical condition
    • are cognitively capable of participating in assessment and treatment
Exclusion Criteria:
    • pregnancy  
    • have a mental health condition that would preclude participation in assessment and treatment
    • have an untreated, unstable substance addiction
    • have an active cancer diagnosis
    • have a primary diagnosis of fibromyalgia*
*Click here to access the referral form for FibroFOCUSTM
Inclusion Criteria:
    • have complex chronic pain
    • are 18 years of age or older
    • reside in Alberta with a valid Alberta Health Care number
    • have a primary care provider prepared to work closely with the treatment team and provide follow-up
    • are in stable medical condition
    • are cognitively capable of participating in assessment and treatment
Exclusion Criteria:
    • pregnancy  
    • have a mental health condition that would preclude participation in assessment and treatment
    • have an untreated, unstable substance addiction
    • have an active cancer diagnosis
    • have a primary diagnosis of fibromyalgia*
*Click here to access the referral form for FibroFOCUSTM
REFERRAL FORM
Chronic Pain Centre Referral Form

It is essential to attach all relevant Diagnostic Imaging and Consult Letters in order to appropriately triage your referral.

FibroFOCUSTM referral form

Chronic Pain Centre Referral Form

It is essential to attach all relevant Diagnostic Imaging and Consult Letters in order to appropriately triage your referral.

FibroFOCUSTM referral form

REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Complex regional pain syndrome
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

Dyspareunia
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

MUST have seen a community gynecologist
| Within 6-12 months

Headache
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month
Chronic Post Traumatic, Post Whiplash, and Cervicogenic Headaches.
For migraine and all other types of headache, send your referral to Neurology Central Access and Triage at fax: 403 476-8771.

Musculoskeletal pain
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

Neuropathic pain
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

Pelvic floor dysfunction
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

MUST have seen a community gynecologist
| Within 6-12 months

Vulvar discomfort
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

MUST have seen a community gynecologist
| Within 6-12 months
ADDITIONAL SERVICE DETAILS
Our aim is to support the Primary Care Provider (PCP) in the long term management of chronic pain through a collaborative approach. We accept referrals from Nurse Practitioners and Physicians. We also accept referrals for pain focused telephone consultations (MD to MD) if a patient has difficulties accessing our centre or is unable to participate in our program.

If you are looking for management of a patient with migraine or another headache type not listed above, you must send the referral to Neurology Central Access and Triage referral fax, (403) 476-8771. 
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 7 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 30 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.

Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.

DIRECTIONS
Clinic Directions: The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.

Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.



Clinic Directions: The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.

Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.



PARKING INSTRUCTIONS
Underground and surface public parking lots, off Richmond Rd.
Underground and surface public parking lots, off Richmond Rd.
ADDRESS
Chronic Pain Centre, RRDTC Main Entrance off of Richmond Road SW
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm


Description:
Closed Statuatory holidays.
Effective April 8, 2020: All patient appointments will be virtual by phone or Zoom video meeting until further notice. Do NOT go to Richmond Road Diagnostic and Treatment Centre for any previously booked appointments. Call 403-943-9900 if you have questions about a booked appointment or to cancel or reschedule.
   
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.12