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Chronic Pain Centre   at
Richmond Road Diagnostic and Treatment Centre
Connect Care Specialty: Pain Medicine
Connect Care Department: CGY RRDTC CALGARY PAIN PRG
Estimated time to routine appointment: Within 18 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Offers tertiary level services for people with complex chronic pain.Provides support for family physicians and assistance to clients to manage chronic pain. Services include:
  • focus on goal attainment, self-management and functional improvement.
  • pain education classes / groups.
  • 3 program specific streams: neuromusculoskeletal pain, pelvic pain in women, and chronic post-traumatic headache.
This service has a close liaison with Primary Care Network pain management programs and works with the Alberta Health Living program to offer education sessions in the community.
Offers tertiary level services for people with complex chronic pain.Provides support for family physicians and assistance to clients to manage chronic pain. Services include:
  • focus on goal attainment, self-management and functional improvement.
  • pain education classes / groups.
  • 3 program specific streams: neuromusculoskeletal pain, pelvic pain in women, and chronic post-traumatic headache.
This service has a close liaison with Primary Care Network pain management programs and works with the Alberta Health Living program to offer education sessions in the community.
ROUTINE REFERRAL PROCESS

Non-Connect Care Users:
Referral forms must be submitted by fax to (403) 209-2954.*
A completed referral form is required, incomplete forms will be sent back for completion.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

If you have additional information to add to this referral or if there are changes in the patient’s status, please fax these updates to our office to attach to the referral.
*We DO NOT accept referrals from the EMERGENCY ROOM or an INPATIENT FACILITY as we require the family physician of record to provide health history information and be involved in the patient's on going care. Referrals can be ordered via Connect Care but a Chronic Pain Centre referral form must still be faxed.
To refer patients to the FibroFOCUSTM program, click here.  Requirements for this virtual program: have a primary diagnosis of fibromyalgia, internet access and a smartphone.

Non-Connect Care Users:
Referral forms must be submitted by fax to (403) 209-2954.*
A completed referral form is required, incomplete forms will be sent back for completion.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

If you have additional information to add to this referral or if there are changes in the patient’s status, please fax these updates to our office to attach to the referral.
*We DO NOT accept referrals from the EMERGENCY ROOM or an INPATIENT FACILITY as we require the family physician of record to provide health history information and be involved in the patient's on going care. Referrals can be ordered via Connect Care but a Chronic Pain Centre referral form must still be faxed.
To refer patients to the FibroFOCUSTM program, click here.  Requirements for this virtual program: have a primary diagnosis of fibromyalgia, internet access and a smartphone.

URGENT REFERRAL PROCESS
We accept referrals with a diagnosis of Complex Regional Pain Syndrome (CRPS). In order to be triaged as urgent, the CRPS diagnosis MUST be given within 12 months of receiving the referral. See referral guidelines below for information on symptoms associated with CRPS.

Interim care options are listed below under “Additional Service Details”
We accept referrals with a diagnosis of Complex Regional Pain Syndrome (CRPS). In order to be triaged as urgent, the CRPS diagnosis MUST be given within 12 months of receiving the referral. See referral guidelines below for information on symptoms associated with CRPS.

Interim care options are listed below under “Additional Service Details”
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria:
    • have complex chronic pain
    • are 18 years of age or older
    • reside in Alberta with a valid Alberta Health Care number
    • have a primary care provider prepared to work closely with the treatment team and provide follow-up
    • are in stable medical condition
    • are cognitively capable of participating in assessment and treatment
Exclusion Criteria:
    • pregnancy  
    • have a mental health condition that would preclude participation in assessment and treatment
    • have an untreated, unstable substance addiction
    • have an active cancer diagnosis
    • have a primary diagnosis of fibromyalgia*
*Click here to access the referral form for FibroFOCUSTM
Inclusion Criteria:
    • have complex chronic pain
    • are 18 years of age or older
    • reside in Alberta with a valid Alberta Health Care number
    • have a primary care provider prepared to work closely with the treatment team and provide follow-up
    • are in stable medical condition
    • are cognitively capable of participating in assessment and treatment
Exclusion Criteria:
    • pregnancy  
    • have a mental health condition that would preclude participation in assessment and treatment
    • have an untreated, unstable substance addiction
    • have an active cancer diagnosis
    • have a primary diagnosis of fibromyalgia*
*Click here to access the referral form for FibroFOCUSTM
ADDITIONAL SERVICE DETAILS
Our aim is to support the Primary Care Provider (PCP) in the long term management of chronic pain through a collaborative approach. We accept referrals from Nurse Practitioners and Physicians. We also accept referrals for pain focused telephone consultations (MD to MD or pharmacist to MD) if a patient has difficulties accessing our centre or is unable to participate in our program.
Referrals can also be submitted for neuromodulation assessment and nursing care only.

Neurostimulation involves implanting a fine wire either over a peripheral nerve, in the epidural space, or deep in the brain and uses an electric current to reduce neuropathic pain caused by nerve injury.  

If you are looking for management of a patient with migraine or another headache type not listed above, you must send the referral to Neurology Central Access and Triage referral fax, (403) 476-8771.
Our aim is to support the Primary Care Provider (PCP) in the long term management of chronic pain through a collaborative approach. We accept referrals from Nurse Practitioners and Physicians. We also accept referrals for pain focused telephone consultations (MD to MD or pharmacist to MD) if a patient has difficulties accessing our centre or is unable to participate in our program.
Referrals can also be submitted for neuromodulation assessment and nursing care only.

Neurostimulation involves implanting a fine wire either over a peripheral nerve, in the epidural space, or deep in the brain and uses an electric current to reduce neuropathic pain caused by nerve injury.  

If you are looking for management of a patient with migraine or another headache type not listed above, you must send the referral to Neurology Central Access and Triage referral fax, (403) 476-8771.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-943-9900
403-955-9056 (Referral Triage)
FAX
403-209-2954
REFERRAL PHONE
403-955-9056
REFERRAL FORM
Chronic Pain Centre Referral Form

It is essential to attach all relevant Diagnostic Imaging and Consult Letters in order to appropriately triage your referral.

FibroFOCUSTM referral form
Chronic Pain Centre Referral Form

It is essential to attach all relevant Diagnostic Imaging and Consult Letters in order to appropriately triage your referral.

FibroFOCUSTM referral form
REFERRAL RESOURCES
eReferral Advice Request
Specialist LINK
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Chronic pelvic pain of female
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
MUST have seen a community gynecologist
 
Within 2 years
+-
Chronic post-traumatic headache
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Chronic Post Traumatic, Post Whiplash, and Cervicogenic Headaches.
For migraine and all other types of headache, send your referral to Neurology Central Access and Triage at fax: 403 476-8771.
+-
Musculoskeletal pain
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Neuropathic pain
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Vulvar discomfort
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
MUST have seen a community gynecologist
 
Within 2 years
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Complex regional pain syndrome
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Associated symptoms include: 

pain to touch (allodynia and/or hyperesthesia)
Edema
Erythema/Rubor
Temperature Changes
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed weekends and Statuatory Holidays.
   
 
ADDRESS
Chronic Pain Centre, RRDTC Main Entrance off of Richmond Road SW
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Clinic Directions: The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.

Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.
Clinic Directions: The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.

Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW just off Crowchild Trail SW.
 
PHONE
403-943-9900
403-955-9056 (Referral Triage)
 
PARKING INSTRUCTIONS
Underground and surface public parking lots, off Richmond Rd.
Underground and surface public parking lots, off Richmond Rd.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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