Community Diabetes Team and Regional Diabetes Service Access   at
Kaye Edmonton Clinic
Connect Care Specialty: Endocrinology
Connect Care Department: EDM UAH KEC DIABETES
Estimated time to routine appointment: Not Available
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
This program offers education and support for people living with prediabetes and diabetes. Community education classes (currently online) are available to the general public. Diabetes assessments and ongoing management of diabetes concerns with a health care team is done at the diabetes specialty clinics in the Edmonton area.Patient services include:
Healthcare provider services include:
Community services include:
Service offerings may differ depending on location. Please call the specific location for details.
This program offers education and support for people living with prediabetes and diabetes. Community education classes (currently online) are available to the general public. Diabetes assessments and ongoing management of diabetes concerns with a health care team is done at the diabetes specialty clinics in the Edmonton area.Patient services include:
Healthcare provider services include:
Community services include:
Service offerings may differ depending on location. Please call the specific location for details.
ROUTINE REFERRAL PROCESS
Professional Referral Required.

Your patient will be booked as appointments become available. The estimated wait times for diabetes specialty appointments are approximate and vary by site and service requested.

** Please note: Some Type 2 patients may only be eligible for group education as per Specialty Diabetes triage guidelines, and may NOT qualify for one of the appointments listed above **

Connect Care Users: Use ‘Internal Referral (to Connect Care Department)’ on the Ambulatory Referral Order in Connect Care.

Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.
Professional Referral Required.

Your patient will be booked as appointments become available. The estimated wait times for diabetes specialty appointments are approximate and vary by site and service requested.

** Please note: Some Type 2 patients may only be eligible for group education as per Specialty Diabetes triage guidelines, and may NOT qualify for one of the appointments listed above **

Connect Care Users: Use ‘Internal Referral (to Connect Care Department)’ on the Ambulatory Referral Order in Connect Care.

Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.
URGENT REFERRAL PROCESS
Please direct patient to the nearest Emergency Department or Urgent Care Facility.
Please direct patient to the nearest Emergency Department or Urgent Care Facility.
EMERGENCY REFERRAL PROCESS
Please direct patient to the nearest Emergency Department or Urgent Care Facility.
Please direct patient to the nearest Emergency Department or Urgent Care Facility.
ELIGIBILITY REQUIREMENTS
Adults (18 years +) with diabetes related concerns.
Adults (18 years +) with diabetes related concerns.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Diabetes mellitus
Past medical history
 
Within 1 month

Medication List (dose, frequency, route)
 
Within 1 month

A1C (preferred) or Fasting Glucose or Random Clucose
 
Within 3 months

Blood Pressure
 
Within 3 months

Diagnosis
 
When discovered

Hypoglycemic event in diabetes
 
If applicable

Gestational diabetes mellitus
Past medical history
 
Within 1 month

Medication List (dose, frequency, route)
 
Within 1 month

Blood Pressure
 
Within 3 months

Diagnosis
 
When discovered

Gestational Diabetes History
 
Within 3 months

Tolerance test, oral
 
Within 3 months
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
In the event of 2 missed appointments your referral will be cancelled and a new referral will be required.
In the event of 2 missed appointments your referral will be cancelled and a new referral will be required.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
3B.101
11400 University Avenue NW
Edmonton Alberta
T6G 1Z1
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS

Bus stops at 114 Street NW

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW 

Bus stops at 114 Street NW

LRT station is located NE of the Kaye Edmonton Clinic along 114 Street NW 

 
PHONE
780-407-6696
780-407-8291 (Reception)
1-825-404-7460 - Press 1 (Diabetes "Hot Line")
780-401-2665 (BOOK) (Central Access)
 
PARKING INSTRUCTIONS

Rates apply 24 hours per day, and are in effect for all publicparkers, including those with provincially issued placards for personswith disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins pertransaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or creditcard (Visa, MasterCard, American Express). These machines will providechange.
Parking Office accepts payment by cash, creditcard, debit or cheque.

Rates apply 24 hours per day, and are in effect for all publicparkers, including those with provincially issued placards for personswith disabilities. Public parking is GST exempt.

Pay by Plate machines accept Canadian coins or credit card(Visa, MasterCard, American Express). Maximum 28 Canadian coins pertransaction, no pennies. Machines provide no change.

Pay on Foot machines accept Canadian coins and bills, or creditcard (Visa, MasterCard, American Express). These machines will providechange.
Parking Office accepts payment by cash, creditcard, debit or cheque.

 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

Barrier-free parking available in parkade located on west side of Kaye Edmonton Clinic. Click here for more parking information.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0