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Applied Behaviour Collaboration Team, The   at
Calgary 3465 26 Avenue NE
Specialty: Addiction and Mental Health
Connect Care Department: CGY SR AMH APP BEHAV COLLAB
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Applied Behaviour Collaboration (ABC) Team is a non-urgent Addiction & Mental Health Service that focuses on building staff capacity and supporting individuals under 65 with complex behavioral and / or mental health needs. Please refer to eligibility requirements.The program provides behavioural mental health support services which may include:
  • client intervention based on assessed need
  • skill building with staff (i.e. specific to client’s diagnosis/behavior care plan; ABC will provide education in-services, staff training, on floor coaching and modelling of approaches/interventions)
  • ongoing evaluation and follow up
  • supporting ABC Clients during hospitalizations
  • support clients transitioning into and out of ISFL Contracted Services
  • The ABC Psychiatrist attached to our team provides non-urgent Psychiatry consultation in consort with program clinicians
We do not assess for level of care, crisis support or capacity assessments
The Applied Behaviour Collaboration (ABC) Team is a non-urgent Addiction & Mental Health Service that focuses on building staff capacity and supporting individuals under 65 with complex behavioral and / or mental health needs. Please refer to eligibility requirements.The program provides behavioural mental health support services which may include:
  • client intervention based on assessed need
  • skill building with staff (i.e. specific to client’s diagnosis/behavior care plan; ABC will provide education in-services, staff training, on floor coaching and modelling of approaches/interventions)
  • ongoing evaluation and follow up
  • supporting ABC Clients during hospitalizations
  • support clients transitioning into and out of ISFL Contracted Services
  • The ABC Psychiatrist attached to our team provides non-urgent Psychiatry consultation in consort with program clinicians
We do not assess for level of care, crisis support or capacity assessments
ELIGIBILITY REQUIREMENTS
Client must reside in or has been approved and waiting for placement in Continuing Care Type A or B (formally long term care and, Personal Care Home/Supported Living facility)
or be a client of Integrated Home Care Adults Team,
or resident of AMH Complex Mental Health Rehabilitation Program

Individual must be medically stable (not requiring further medical intervention), and 18- 65 years old (may be 65+ if living in Personal Care Homes, Carewest Rouleau Manor, Agecare Skypointe Mental Health Unit, Agecare Mount Royal Mental Health Unit, KINDD unit, self managed care and Inculsio with Integrated Home Care)
Client must reside in or has been approved and waiting for placement in Continuing Care Type A or B (formally long term care and, Personal Care Home/Supported Living facility)
or be a client of Integrated Home Care Adults Team,
or resident of AMH Complex Mental Health Rehabilitation Program

Individual must be medically stable (not requiring further medical intervention), and 18- 65 years old (may be 65+ if living in Personal Care Homes, Carewest Rouleau Manor, Agecare Skypointe Mental Health Unit, Agecare Mount Royal Mental Health Unit, KINDD unit, self managed care and Inculsio with Integrated Home Care)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Recommended for the Primary Care providers to connect with ISFL Case Manager or designate, or AHS Case Manager to initiate referral as appropriate.
Complete continuing care referral/consult form and fax it to the service using the contact information in this profile
Indicate reason for the referral and main contact for the site with contact information in referral comments
  • Point of contact and referral source is the AHS Case Manager within Integrated Home Care
  • Point of contact and referral source is the ISFL Care Manager within Continuing Care Type B facilities (formally Personal Care Home and SL4/SL4D)
  • Point of contact and referral source is the Care Manager, Program Manager or equivalent position within Continuing Care Type A facilities (formally Long term care)
Recommended for the Primary Care providers to connect with ISFL Case Manager or designate, or AHS Case Manager to initiate referral as appropriate.
Complete continuing care referral/consult form and fax it to the service using the contact information in this profile
Indicate reason for the referral and main contact for the site with contact information in referral comments
  • Point of contact and referral source is the AHS Case Manager within Integrated Home Care
  • Point of contact and referral source is the ISFL Care Manager within Continuing Care Type B facilities (formally Personal Care Home and SL4/SL4D)
  • Point of contact and referral source is the Care Manager, Program Manager or equivalent position within Continuing Care Type A facilities (formally Long term care)
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SR AMH APP BEHAV COLLAB in the “To Department" section and complete order.
Indicate reason for referral and main contact for the site with contact information in referral comments. Point of contact and referral source for:
  • AHS Case Manager within Integrated Home Care
  • ISFL Care Manager within Continuing Care Type B facilities (formally Personal Care Home and SL4/SL4D)
  • Care Manager, Program Manager or equivalent position within Continuing Care Type A facilities (formally Long term care)
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SR AMH APP BEHAV COLLAB in the “To Department" section and complete order.
Indicate reason for referral and main contact for the site with contact information in referral comments. Point of contact and referral source for:
  • AHS Case Manager within Integrated Home Care
  • ISFL Care Manager within Continuing Care Type B facilities (formally Personal Care Home and SL4/SL4D)
  • Care Manager, Program Manager or equivalent position within Continuing Care Type A facilities (formally Long term care)
ADDITIONAL SERVICE DETAILS
Mental Health Clinicians, Clinical Behavioural Specalists and RNs provide behavioural and mental health support services which may include:
  • Behavioural assessment, data analysis, recommendations and strategies
  • Client interventions based on assessed need, ongoing evaluation and follow up
  • Skill building with staff, educational in-services
  • Supporting ABC clients during hospitalizations, transitioning into and out of ISFL contracted services
  • Psychiatry Support
Mental Health Clinicians, Clinical Behavioural Specalists and RNs provide behavioural and mental health support services which may include:
  • Behavioural assessment, data analysis, recommendations and strategies
  • Client interventions based on assessed need, ongoing evaluation and follow up
  • Skill building with staff, educational in-services
  • Supporting ABC clients during hospitalizations, transitioning into and out of ISFL contracted services
  • Psychiatry Support
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 10 days.
 
PHONE
403-943-8325
FAX
403-943-8364
REFERRAL PHONE
403-943-8325
REFERRAL FAX
403-943-8364
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Behavioral assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Current diagnosis
 
Current
Details on the specific behaviours of concern
 
Current
Details of where staff struggle with resident's presentation and how it impacts care.
 
Current
+-
Behavioral therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Current diagnosis
 
Current
Details on the specific behaviours of concern
 
Current
Details of where staff struggle with resident's presentation and how it impacts care.
 
Current
Details of where staff struggle with resident's presentation and how it impacts care.
+-
Problem behavior
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Current diagnosis
 
Current
Details on the specific behaviours of concern
 
Current
Details of where staff struggle with resident's presentation and how it impacts care.
 
Current
Behaviour concerns which is impacting care. Requesting strategies for staff to assist with supporting resident in ISFL site.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Any appointments missed or requiring rescheduling can be done between the case manager and the ABC Mental Health Clinician/ RN.
Any appointments missed or requiring rescheduling can be done between the case manager and the ABC Mental Health Clinician/ RN.
 
HOURS OF OPERATION
Monday: 8:15 am - 4:30 pm
Tuesday: 8:15 am - 4:30 pm
Wednesday: 8:15 am - 4:30 pm
Thursday: 8:15 am - 4:30 pm
Friday: 8:15 am - 4:30 pm
   
 
ADDRESS
Sunridge Retail 11
3465 26 Avenue NE
Calgary Alberta
T1Y 6L4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Provided at time of appointment scheduling.
Provided at time of appointment scheduling.
 
PHONE
403-943-8325
 
PARKING INSTRUCTIONS
Provided at time of appointment scheduling.
Provided at time of appointment scheduling.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site
There is currently no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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