Coordinated Intake - Children's Rehabilitation Services   at
Red Deer and Area

Alberta Health Services - Central Zone



Estimated time to routine appointment: Within 1 month
SERVICE DESCRIPTION
Social Workers complete an initial needs assessment for children and youth with developmental delays and match them with therapy services offered by our team.
Social Workers review and complete an initial intake for children with diagnosed or suspected developmental delays. The Social Worker will connect the child with the appropriate Therapists on the Children’s Rehabilitation Services Team including Speech Language Pathologists, Physical Therapists, Occupational Therapists and other providers. The Social Worker may refer the client to other community based services or other health providers as needed.
EMERGENCY REFERRAL PROCESS
Not applicable for this service.
Not applicable for this service.
URGENT REFERRAL PROCESS
Please indicate on completed referral form is this is to be considered urgent.
Please indicate on completed referral form is this is to be considered urgent.
ROUTINE REFERRAL PROCESS
Referrals are accepted from parents and or caregivers, physicians, health care professionals, and community service providers. 
Referrals are accepted from parents and or caregivers, physicians, health care professionals, and community service providers. 
ELIGIBILITY REQUIREMENTS
For children and youth with a diagnosed or suspected developmental delay.
For children and youth with a diagnosed or suspected developmental delay.
REFERRAL PHONE
855-414-5272
REFERRAL FAX
403-314-5230
PHONE
403-314-5272
FAX
403-314-5230
TOLL FREE PHONE
1-855-414-5272
REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Occupational therapy
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
+-
Physiotherapy
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
+-
Rehabilitation
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
+-
Speech and language therapist
Medication List (dose, frequency, route)
| Within 1 month
Past medical history
| Within 1 month
ADDITIONAL SERVICE DETAILS
NOTE:  If a child requires services from an Occupational Therapists (OTs), Physical Therapists (PTs), and Speech Language Pathologists (SLPs), an intake interview must be completed over the telephone with a social worker.

COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 14 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 60 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Parent with be requested during intake, to contact the Social Worker completing their intake, to re-schedule any missed appointments.
Parent with be requested during intake, to contact the Social Worker completing their intake, to re-schedule any missed appointments.
DIRECTIONS
Directions to service location will be provided when appointments are scheduled by social workers.
Directions to service location will be provided when appointments are scheduled by social workers.
PARKING INSTRUCTIONS
Parking is provided on site.
Parking is provided on site.
PARKING MAP
ADDRESS

Red Deer
Alberta
T4N 1X2
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
WHEELCHAIR ACCESSIBILITY
No
EMAIL
Childrens.RehabilitationReferrals@ahs.ca

The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

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