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Community Mental Health Rehabilitation Team   at
Calgary 3465 26 Avenue NE
Specialty: Addiction and Mental Health
Connect Care Department: CGY SR AMH COMM REHAB
Estimated time to routine appointment: Within 9 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Program provides short-term rehabilitation intervention to adults with primary mental health diagnosis in the community setting.Provides short term rehabilitation intervention to people with a primary mental health diagnosis. The service is client centered and focus is on supporting individuals in developing skills, promoting resilience and personal strengths, and connecting to resources related to productivity, self care and leisure. Services include individual intervention with Occupational Therapy and/or Recreation

Therapy with focus on:
  • leisure assessment, planning and education
  • independent living skills
  • wellness planning
  • life skills
  • education and vocational support/planning
  • consultation
Program provides short-term rehabilitation intervention to adults with primary mental health diagnosis in the community setting.Provides short term rehabilitation intervention to people with a primary mental health diagnosis. The service is client centered and focus is on supporting individuals in developing skills, promoting resilience and personal strengths, and connecting to resources related to productivity, self care and leisure. Services include individual intervention with Occupational Therapy and/or Recreation

Therapy with focus on:
  • leisure assessment, planning and education
  • independent living skills
  • wellness planning
  • life skills
  • education and vocational support/planning
  • consultation
ELIGIBILITY REQUIREMENTS
Adults with:
  • primary mental health diagnosis, primary barrier to functioning or identified goal is related to mental health
  • identified rehabilitation goal or need
  • requires active Physician of Record (POR)
  • demonstrated rehabilitation readiness indicated by: agreeable and able to meet in community locations; basic needs are stable - such as finances, housing; client is ready to work on the identified goals and therapy is not required first; client is medically stable
  • program does not accept clients mandated for treatment or request for 3rd party assessment
Adults with:
  • primary mental health diagnosis, primary barrier to functioning or identified goal is related to mental health
  • identified rehabilitation goal or need
  • requires active Physician of Record (POR)
  • demonstrated rehabilitation readiness indicated by: agreeable and able to meet in community locations; basic needs are stable - such as finances, housing; client is ready to work on the identified goals and therapy is not required first; client is medically stable
  • program does not accept clients mandated for treatment or request for 3rd party assessment
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are made through Access Mental Health by either calling the intake line or faxing attached referral form using the contact information in this profile.
Referrals are made through Access Mental Health by either calling the intake line or faxing attached referral form using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
  • Referrals fromAHS Calgary Zone Addictions and Mental Health programs:
    • Complete .CZAMHTRANSFER as a note and send Amblatory Referral Order to CGY SR AMH COMM REHAB 
  • Referrals from all other AHS departments (non-AMH specialty) or from outside of Calgary Zone:
    • Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health type CGY SPT AMH ACCESS MH in the “To Department” section and complete order.
  • Referrals fromAHS Calgary Zone Addictions and Mental Health programs:
    • Complete .CZAMHTRANSFER as a note and send Amblatory Referral Order to CGY SR AMH COMM REHAB 
  • Referrals from all other AHS departments (non-AMH specialty) or from outside of Calgary Zone:
    • Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health type CGY SPT AMH ACCESS MH in the “To Department” section and complete order.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients/guardians are encouraged to call Access Mental Health using the contact information in this profile to discuss current needs. Please note, the line is closed on weekends and statutory holidays.
Clients/guardians are encouraged to call Access Mental Health using the contact information in this profile to discuss current needs. Please note, the line is closed on weekends and statutory holidays.
ADDITIONAL SERVICE DETAILS
Services offered include: individual intervention with Occupational Therapy and/or Recreation Therapy with a focus being on: Leisure Assessment, Education Planning, Vocational Planning, Independent Living Skills, Wellness Planning, Life Skills, linking to community resources and/or Consultation within scope of service.
Services offered include: individual intervention with Occupational Therapy and/or Recreation Therapy with a focus being on: Leisure Assessment, Education Planning, Vocational Planning, Independent Living Skills, Wellness Planning, Life Skills, linking to community resources and/or Consultation within scope of service.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Wait list status update every 90 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-943-8304
403-943-1500 (Intake - Access Mental Health)
REFERRAL PHONE
403-943-1500
REFERRAL FAX
403-943-9044 Access Mental Health
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Rehabilitation therapy assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Patient demographics
 
Current
Include the type of support being requested.
 
N/A
most recent psychiatric consult if available
 
Within 12 months
most recent assessment from occupational/recreation therapist if available
 
Within 6 months
discharge summary from mental health service (acute, community) if available
 
Within 6 months
behavioral health consultant recommendations if available
 
Within 6 months
Once referral is received through Access Mental Health,  clients will receive a letter providing contact and service information. Once a client is accepted to the service and assigned a therapist the Physician Of Record will be informed.  Referral source will be informed if only continuing to be involved in the client's care.
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Client to call assigned therapist to reschedule or cancel appointments.
After three no shows referral will be reviewed for possible closure.
Client to call assigned therapist to reschedule or cancel appointments.
After three no shows referral will be reviewed for possible closure.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
3465 26 Avenue NE
Calgary Alberta
T1Y 6L4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Clients are seen in the community and no onsite appointments.
Clients are seen in the community and no onsite appointments.
 
PHONE
403-943-8304
403-943-1500 (Intake - Access Mental Health)
 
PARKING INSTRUCTIONS
Not applicable, must be able to meet in the community.
Not applicable, must be able to meet in the community.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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