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Child Abuse Services   at
Calgary 3820 24 Avenue NW
Connect Care Specialty: Forensic Pediatrics
Connect Care Department: CGY CDC CHILD ABUSE SERVICES
Estimated time to routine appointment: Within 3 months
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
A multidisciplinary, specialized service that provides therapeutic and medical services to children who have experienced physical / sexual abuse and/or neglect.In order to enhance bio-psycho-social health and well-being, the service has two streams:
Therapy Stream (Child Abuse Service):
  • assesses the impact of abuse and neglect on the referred child
  • provides therapeutic intervention to children and their caregivers to address emotional
  • behavioural and relational challenges associated with the abuse and neglect
  • children between 6 to 11 years of age who are exhibiting problematic sexual behaviour for
    which clinical assessment or treatment is needed
Medical Stream (Suspected Child Abuse and Neglect Team - SCAN):

A healthcare team that offers care to children who have been, or are at risk for, physical, sexual, or extreme neglect. The services that may be provided include:
  • consults
  • healthcare team assessment of the child who has been abused
  • phone consults with other healthcare providers (regarding abuse or suspected abuse)
  • referrals to other healthcare providers or agencies (as needed)
  • education to healthcare providers about child abuse
  • community child abuse prevention activities (e.g., resource development and distribution)
A multidisciplinary, specialized service that provides therapeutic and medical services to children who have experienced physical / sexual abuse and/or neglect.In order to enhance bio-psycho-social health and well-being, the service has two streams:
Therapy Stream (Child Abuse Service):
  • assesses the impact of abuse and neglect on the referred child
  • provides therapeutic intervention to children and their caregivers to address emotional
  • behavioural and relational challenges associated with the abuse and neglect
  • children between 6 to 11 years of age who are exhibiting problematic sexual behaviour for
    which clinical assessment or treatment is needed
Medical Stream (Suspected Child Abuse and Neglect Team - SCAN):

A healthcare team that offers care to children who have been, or are at risk for, physical, sexual, or extreme neglect. The services that may be provided include:
  • consults
  • healthcare team assessment of the child who has been abused
  • phone consults with other healthcare providers (regarding abuse or suspected abuse)
  • referrals to other healthcare providers or agencies (as needed)
  • education to healthcare providers about child abuse
  • community child abuse prevention activities (e.g., resource development and distribution)
ROUTINE REFERRAL PROCESS
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

For consultation to the SCAN team physician, medical professionals may contact the Alberta Children's Hospital switchboard at 403-955-7211 and ask for the Child Abuse Physician on call.
Medical stream referrals are by professionals only and can be faxed directly to 403-428-5307.
Referrals are accepted from:
  • Physicians
  • Children’s Services Assessors/Case Workers
  • Law Enforcement
*please note, families may not self refer for a medical exam
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.

For consultation to the SCAN team physician, medical professionals may contact the Alberta Children's Hospital switchboard at 403-955-7211 and ask for the Child Abuse Physician on call.
Medical stream referrals are by professionals only and can be faxed directly to 403-428-5307.
Referrals are accepted from:
  • Physicians
  • Children’s Services Assessors/Case Workers
  • Law Enforcement
*please note, families may not self refer for a medical exam
URGENT REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
EMERGENCY REFERRAL PROCESS
The Child Abuse Service therapy team does not provide emergency services.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
The Child Abuse Service therapy team does not provide emergency services.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
ELIGIBILITY REQUIREMENTS
Therapy Stream 
Inclusion Criteria
  • The referred child has experienced sexual abuse, and/or severe and complex physical abuse and/or severe and complex neglect, AND
  • The referred child is exhibiting emotional distress and/or behavioural challenges that are felt to be associated with the abuse/neglect, AND
  • The referred child is under 18 years of age at the time of
  • Children between 6 to 11 years of age who are exhibiting problematic sexual behaviour for which clinical assessment or treatment is needed.
Exclusion Criteria 
  • Referral for an assessment or treatment of a youth, 12 years of age or older, who has committed a sexual offence.
  • Referral for an assessment or evaluation of parental capacity to meet the needs of the referred child.
  • The referred child continues to experience ongoing maltreatment (abuse, neglect, domestic violence, or caregiver substance abuse).
  • Referrals for investigation, validation or review of allegations of abuse.
  • Referrals to obtain disclosure of abuse from the referred child.
  • Investigation by Law Enforcement and/or Children’s Services has determined that the child abuse allegations are unfounded/unsubstantiated.
Medical Stream 
Inclusion Criteria 
  • The child has disclosed vaginal or anal penetration.
  • The child has disclosed physical abuse, extreme neglect and/or discipline-causing injuries.
  • Children with physical injuries where the physician has concerns about the reported mechanism for the injury.
  • Children with possible health risks related to the alleged offender’s medical history and/or involvement with drugs or unprotected sexual activity with multiple partners.
  • Children with a suspicion of sexual or physical abuse but the child is developmentally unable to provide a verbal disclosure.
Exlusion Criteria
  • The alleged sexual assault has occurred within 96 hours.
  • Past consensual intercourse with a partner that falls within the legal age guidelines.
  • Disclosure is limited to fondling over clothes or sexual touching.
**The program does not provide investigations of abuse.  If you have a concern about a child who is being abused or is at risk for abuse, call Children’s Services at 403-297-2995 // 1-800-387-5437 and/or Calgary Police non-emergency line at 403-266-1234
Therapy Stream 
Inclusion Criteria
  • The referred child has experienced sexual abuse, and/or severe and complex physical abuse and/or severe and complex neglect, AND
  • The referred child is exhibiting emotional distress and/or behavioural challenges that are felt to be associated with the abuse/neglect, AND
  • The referred child is under 18 years of age at the time of
  • Children between 6 to 11 years of age who are exhibiting problematic sexual behaviour for which clinical assessment or treatment is needed.
Exclusion Criteria 
  • Referral for an assessment or treatment of a youth, 12 years of age or older, who has committed a sexual offence.
  • Referral for an assessment or evaluation of parental capacity to meet the needs of the referred child.
  • The referred child continues to experience ongoing maltreatment (abuse, neglect, domestic violence, or caregiver substance abuse).
  • Referrals for investigation, validation or review of allegations of abuse.
  • Referrals to obtain disclosure of abuse from the referred child.
  • Investigation by Law Enforcement and/or Children’s Services has determined that the child abuse allegations are unfounded/unsubstantiated.
Medical Stream 
Inclusion Criteria 
  • The child has disclosed vaginal or anal penetration.
  • The child has disclosed physical abuse, extreme neglect and/or discipline-causing injuries.
  • Children with physical injuries where the physician has concerns about the reported mechanism for the injury.
  • Children with possible health risks related to the alleged offender’s medical history and/or involvement with drugs or unprotected sexual activity with multiple partners.
  • Children with a suspicion of sexual or physical abuse but the child is developmentally unable to provide a verbal disclosure.
Exlusion Criteria
  • The alleged sexual assault has occurred within 96 hours.
  • Past consensual intercourse with a partner that falls within the legal age guidelines.
  • Disclosure is limited to fondling over clothes or sexual touching.
**The program does not provide investigations of abuse.  If you have a concern about a child who is being abused or is at risk for abuse, call Children’s Services at 403-297-2995 // 1-800-387-5437 and/or Calgary Police non-emergency line at 403-266-1234
ADDITIONAL SERVICE DETAILS
Child Development Services Criteria and Forms located on the Family Community Resource Centre (FCRC) 

Clinics and Services Chart
Child Development Services Criteria and Forms located on the Family Community Resource Centre (FCRC) 

Clinics and Services Chart
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
 
PHONE
403-428-5320
FAX
403-428-5379
REFERRAL FAX
403-428-5307
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
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Counselling requested
Parents and/or legal guardians are to refer their child directly by contacting the Child Abuse Service Intake line.
 
At time of referral
Physician referrals for therapy will be accepted and must include past/current medical history relevant to the abuse.
 
At time of referral
Please enter the additional details in the ‘comments’ section of the provincial referral form.

Parents and/or legal guardians are to contact the Child Abuse Service Intake line at 403-428-5320 to initiate a referral. 


Medical history must be relevant to the suspicion of abuse.
Please indicate if Calgary Police Service or Children's Services are involved. 




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Suspected non-accidental injury to child
Physician referral.
 
At time of referral
Please enter the additional details in the ‘comments’ section of the provincial referral form.

Suspected or disclosed physical or sexual abuse or extreme neglect will be reviewed by a medical team to determine assessment required. 

Physician referrals for medical consultation and/or assessment for suspected non-accidental injury must include past and current medical history.
PATIENT APPOINTMENT INFORMATION
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Print
 
MISSED APPOINTMENT GUIDELINES
Clients are encouraged to attend appointments as scheduled. Multiple missed appointments may result in a new referral being required.
Clients are encouraged to attend appointments as scheduled. Multiple missed appointments may result in a new referral being required.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
Suite 400
3820 24 Avenue NW
Calgary Alberta
T3B 2X9
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located in the LUNA Child and Youth Advocacy Centre which is on the fourth floor of the Child Development Centre - the 4 story grey building east of the Alberta Children’s Hospital
Alberta Children's Hospital Site Directions
Located in the LUNA Child and Youth Advocacy Centre which is on the fourth floor of the Child Development Centre - the 4 story grey building east of the Alberta Children’s Hospital
Alberta Children's Hospital Site Directions
 
PHONE
403-428-5320
 
PARKING INSTRUCTIONS
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building.

Underground parking is also available at the Alberta Childrens Hospital. Access is near the main entrance of the hospital.
Alberta Children's Hospital Parking
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building.

Underground parking is also available at the Alberta Childrens Hospital. Access is near the main entrance of the hospital.
Alberta Children's Hospital Parking
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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