Back to search results
This healthcare service has 2 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
Addiction and Mental Health - Recovery Supports Services, Adult   at
Northgate Centre
Specialty: Addiction and Mental Health
Connect Care Department: EDM NC AMH RECOVERY SUP
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Individual support with recovery goals of education, employment, fitness, and / or recreation.Provides recovery oriented services in the areas of employment, volunteering, education and self-management skill development in dynamic individual and group formats.
Individual support with recovery goals of education, employment, fitness, and / or recreation.Provides recovery oriented services in the areas of employment, volunteering, education and self-management skill development in dynamic individual and group formats.
ELIGIBILITY REQUIREMENTS
Adults age 25-65 with an identified goal(s) in social, recreational, employment, leisure, and/or educational realms
Adults age 25-65 with an identified goal(s) in social, recreational, employment, leisure, and/or educational realms
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Fax or call a referral to the service using the contact information in this profile.
Fax or call a referral to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NC AMH RECOVERY SUP in the “To Department” section and complete order. 
Routine Process: Referring provider completes a LOCUS and submits a request for provider through ConnectCare. Select provider: EDM AMH RECOVERY SUPPORTS CARE MGMT - 21000000001 
Use the SmartPhrase ".EZAMHREQUESTFORPROVIDER" in the Comments section of the referral and fill it out completely to avoid delay in service.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM NC AMH RECOVERY SUP in the “To Department” section and complete order. 
Routine Process: Referring provider completes a LOCUS and submits a request for provider through ConnectCare. Select provider: EDM AMH RECOVERY SUPPORTS CARE MGMT - 21000000001 
Use the SmartPhrase ".EZAMHREQUESTFORPROVIDER" in the Comments section of the referral and fill it out completely to avoid delay in service.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile.
Clients can self-refer by calling the service directly using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Please note there is one centralized referral process, but there are three service locations at: Northgate Centre, Edmonton Mental Health Clinic and University of Alberta Hospital.
Please note there is one centralized referral process, but there are three service locations at: Northgate Centre, Edmonton Mental Health Clinic and University of Alberta Hospital.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-342-2700
FAX
780-413-4728
REFERRAL PHONE
780-342-2700
REFERRAL FAX
780-249-7149
REFERRAL FORM
Referral form is not required.
Referral form is not required.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
At increased risk for social isolation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Education assistance
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Education interrupted
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Education programs education, guidance and counseling
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Employment needs assessment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Employment teaching, guidance, and counseling
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Finding related to ability to participate in leisure activities
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health addiction programs
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health promotion
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health treatment
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Participation in leisure activity
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Physical activity guidance
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Social network therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Unemployment counseling
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 48 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:15 pm
Tuesday: 8:00 am - 4:15 pm
Wednesday: 8:00 am - 4:15 pm
Thursday: 8:00 am - 4:15 pm
Friday: 8:00 am - 4:15 pm
   
 
ADDRESS
Suite 2020
9499 137 Avenue
Edmonton Alberta
T5E 5R8
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located in Northgate Centre Mall. Services are located on the second floor of mall (above Walmart). Check in desk for Addictions and Mental Health Services is within AHS clinic area.
 
Located in Northgate Centre Mall. Services are located on the second floor of mall (above Walmart). Check in desk for Addictions and Mental Health Services is within AHS clinic area.
 
 
PHONE
780-342-2700
 
PARKING INSTRUCTIONS
Parking is available at mall location.
Parking is available at mall location.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
A parking map is not currently available.
A parking map is not currently available.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6