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This healthcare service has 1 current healthcare service locations.
Palliative Care Consult Service - Community Urban   at
Calgary Zone and Area
Connect Care Specialty: Palliative Medicine
Connect Care Department: CGY SPT PEOLC CONSULT COMM
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This service provides palliative care consultative support for adult patients, families, and healthcare teams to help manage complex palliative symptoms related to the patientÂ’s life-threatening disease. If you need ongoing Home Care support see below.Palliative Care Consult services include:
  • assessment and management of the patient’s symptoms (e.g., pain, delirium, nausea, anxiety, dyspnea, psychosocial, emotional and spiritual distress) with the primary care team
  • education for patients and families about how the disease will progress and care needed at the end of life
  • suggestions for receiving the best possible end-of-life care and support for families faced with the loss of a loved one
  • help with thinking about, talking about and documenting wishes for health care in the event the patient becomes incapable of consenting to or refusing treatment or other care
  • help with determining the medical order used to describe and communicate the general aim or focus of care including the preferred location of care
  • help with exploring care options after leaving the hospital, receiving palliative care focused services, which may include moving to a different care setting (e.g., a hospice)
  • information and advice for healthcare providers about palliative care
If you require ongoing Palliative Home Care support contact Community Care Access.
This service provides palliative care consultative support for adult patients, families, and healthcare teams to help manage complex palliative symptoms related to the patientÂ’s life-threatening disease. If you need ongoing Home Care support see below.Palliative Care Consult services include:
  • assessment and management of the patient’s symptoms (e.g., pain, delirium, nausea, anxiety, dyspnea, psychosocial, emotional and spiritual distress) with the primary care team
  • education for patients and families about how the disease will progress and care needed at the end of life
  • suggestions for receiving the best possible end-of-life care and support for families faced with the loss of a loved one
  • help with thinking about, talking about and documenting wishes for health care in the event the patient becomes incapable of consenting to or refusing treatment or other care
  • help with determining the medical order used to describe and communicate the general aim or focus of care including the preferred location of care
  • help with exploring care options after leaving the hospital, receiving palliative care focused services, which may include moving to a different care setting (e.g., a hospice)
  • information and advice for healthcare providers about palliative care
If you require ongoing Palliative Home Care support contact Community Care Access.
ROUTINE REFERRAL PROCESS
  • Urban Acute Care - in SCM enter "Palliative Care Referral"
  • Rural Acute Care -  Connect Care is effective May 28, 2022.
  • Please refer to this profile for rural community consults: Palliative Care Consult Service - Rural
For patients in the community complete and fax referral form based on patient location (See forms below)
  • Community (urban)
  • Rural
  • Facility Living
  • TBCC
NON URGENT Advice:
  • Specialist Link 403.910.2551 or 1.844.962.5456  specialistlink.ca
    Call back will occur within 1 hour
  • Alberta Netcare -eAdvice: submit question electronically albertanetcare.ca/ereferral.htm. Response within 5 calendar days
  • Urban Acute Care - in SCM enter "Palliative Care Referral"
  • Rural Acute Care -  Connect Care is effective May 28, 2022.
  • Please refer to this profile for rural community consults: Palliative Care Consult Service - Rural
For patients in the community complete and fax referral form based on patient location (See forms below)
  • Community (urban)
  • Rural
  • Facility Living
  • TBCC
NON URGENT Advice:
  • Specialist Link 403.910.2551 or 1.844.962.5456  specialistlink.ca
    Call back will occur within 1 hour
  • Alberta Netcare -eAdvice: submit question electronically albertanetcare.ca/ereferral.htm. Response within 5 calendar days
URGENT REFERRAL PROCESS
Acute Care: ROCA- page consultant and in SCM enter "Palliative Care Referral"

Community: Urgent phone advice or to reach on-call palliative care physician call RAAPID at 403.944.4486 or 1.800.661.1700 (when urgent pain or symptom management recommendations are needed)
Acute Care: ROCA- page consultant and in SCM enter "Palliative Care Referral"

Community: Urgent phone advice or to reach on-call palliative care physician call RAAPID at 403.944.4486 or 1.800.661.1700 (when urgent pain or symptom management recommendations are needed)
EMERGENCY REFERRAL PROCESS
The Palliative Care Consult Service is not an emergency service.

Acute Care: ROCA - page consultant and in SCM enter "Palliative Care Referral"

Community:
  • Emergency phone advice 24/7: Call RAAPID 403.944.4486 or 1.800.661.1700
  • call Specialist Link 403.910.2551 (M-F Business hours): Response is not 'immediate' but within 1 hour and only for phone advice
  • Call 911 for:
    • Palliative End of Life Care: Assess Treat Refer program. Follow script " I require EMS assistance for palliative or end of life care patient. I would like to request the EMS ATR program."
    • Emergency transport to hospital
The Palliative Care Consult Service is not an emergency service.

Acute Care: ROCA - page consultant and in SCM enter "Palliative Care Referral"

Community:
  • Emergency phone advice 24/7: Call RAAPID 403.944.4486 or 1.800.661.1700
  • call Specialist Link 403.910.2551 (M-F Business hours): Response is not 'immediate' but within 1 hour and only for phone advice
  • Call 911 for:
    • Palliative End of Life Care: Assess Treat Refer program. Follow script " I require EMS assistance for palliative or end of life care patient. I would like to request the EMS ATR program."
    • Emergency transport to hospital
ELIGIBILITY REQUIREMENTS
Adults only (18 years or older).
Adults only (18 years or older).
ADDITIONAL SERVICE DETAILS




COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 2 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 7 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-944-2304 (Central Office)
403-943-4555 (After hours)
FAX
403-270-9652 (Central Office)
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Consultation for palliative care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Completed referral form
 
Current
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
If you are unable to attend a scheduled appointment, please contact the clinic at a minimum of 24 hours in advance.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:00 pm
Description:
After Hours: Healthcare professionals can call and ask to speak to a palliative care doctor.
   
 
ADDRESS

Calgary
Alberta
T2P 2M5
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Details communicated as appropriate.
Details communicated as appropriate.
 
PHONE
403-944-2304 (Central Office)
403-943-4555 (After hours)
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
Details communicated as appropriate.
Details communicated as appropriate.
 
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
Details communicated as appropriate.
Details communicated as appropriate.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V5.0