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Patient Food Services   at
La Crete Community Health Centre
Service Location Excluded from the Public Search
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
"Meals Matter" - Patient Food Services (PFS) provides quality food services to patients and residents to support optimal patient outcomes and quality of life.Patient Food Services overarching objectives are to:
  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
"Meals Matter" - Patient Food Services (PFS) provides quality food services to patients and residents to support optimal patient outcomes and quality of life.Patient Food Services overarching objectives are to:
  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
ELIGIBILITY REQUIREMENTS
Patients accepted are prioritized based on risk, with the following factors:
  • Age > 16 years
  • Prior bleeding or thrombotic complication on anticoagulant therapy.
  • Significant comorbity impacting anticoagulant control.
  • Interacting medications impacting anticoagulant control.
  • Higher thrombotic risk encompasses:
    • Mechanical mitral valves
    • Mechancial aortic valves with AF, HF, HTN, CVA/TIA/TE
    • Valvular AF or NVAF with CHADS2 >/=3
    • VTE (within 3 months), VTE with hypercoagulable states or recurrent VTE.
Patient or caregiver must have access to telephone and must demonstrate capacity to understand the condition and impllication of therapy.

The Anticoagulation Clinic (ACC) will NOT take the following:
  • Inpatients continuing on anticoagulants previously managed by family doctor that are not high risk (criteria above).
  • Patients at lower thrombotic risk.
  • If patient resides in a Zone with an ACC (e.g., Calgary Zone, Central Zone)
Patients accepted are prioritized based on risk, with the following factors:
  • Age > 16 years
  • Prior bleeding or thrombotic complication on anticoagulant therapy.
  • Significant comorbity impacting anticoagulant control.
  • Interacting medications impacting anticoagulant control.
  • Higher thrombotic risk encompasses:
    • Mechanical mitral valves
    • Mechancial aortic valves with AF, HF, HTN, CVA/TIA/TE
    • Valvular AF or NVAF with CHADS2 >/=3
    • VTE (within 3 months), VTE with hypercoagulable states or recurrent VTE.
Patient or caregiver must have access to telephone and must demonstrate capacity to understand the condition and impllication of therapy.

The Anticoagulation Clinic (ACC) will NOT take the following:
  • Inpatients continuing on anticoagulants previously managed by family doctor that are not high risk (criteria above).
  • Patients at lower thrombotic risk.
  • If patient resides in a Zone with an ACC (e.g., Calgary Zone, Central Zone)
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Please ensure Patient has instructions for anticoagulants until next available appointment

Urgent referrals are those not requiring same day service yet need to be managed SOONER than routine.
  • Physician - please call the Anticoagulation Clinic (ACC) using the contact information in this profile and speak with pharmacist, explaining the reason for urgency
  • Flag referral as "URGENT" during referral process in connect care
  • ACC may not be able to accomodate same day apointment / management
  • NOTE: there is no physician in the ACC, for medical consults refer to hematology or the VTE clinic
Complete the referral form and fax it to the service using the contact information in this profile.
Please ensure Patient has instructions for anticoagulants until next available appointment

Urgent referrals are those not requiring same day service yet need to be managed SOONER than routine.
  • Physician - please call the Anticoagulation Clinic (ACC) using the contact information in this profile and speak with pharmacist, explaining the reason for urgency
  • Flag referral as "URGENT" during referral process in connect care
  • ACC may not be able to accomodate same day apointment / management
  • NOTE: there is no physician in the ACC, for medical consults refer to hematology or the VTE clinic
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Anticoagulation, type EDM UAH AC ANTICOAGULATION CL in the “To Department” section and complete order.
Please ensure Patient has instructions for anticoagulants until next available appointment

Urgent referrals are those not requiring same day service yet need to be managed SOONER than routine
  • Physician - please call the Anticoagulation Clinic (ACC) using the contact information in this profile and speak with pharmacist, explaining the reason for urgency
  • Flag referral as "URGENT" during referral process in connect care
  • ACC may not be able to accomodate same day apointment / management
  • NOTE: there is no physician in the ACC, for medical consults refer to hematology or the VTE clinic
Send an Internal Referral using the Ambulatory Referral Order to Anticoagulation, type EDM UAH AC ANTICOAGULATION CL in the “To Department” section and complete order.
Please ensure Patient has instructions for anticoagulants until next available appointment

Urgent referrals are those not requiring same day service yet need to be managed SOONER than routine
  • Physician - please call the Anticoagulation Clinic (ACC) using the contact information in this profile and speak with pharmacist, explaining the reason for urgency
  • Flag referral as "URGENT" during referral process in connect care
  • ACC may not be able to accomodate same day apointment / management
  • NOTE: there is no physician in the ACC, for medical consults refer to hematology or the VTE clinic
ADDITIONAL SERVICE DETAILS
Anticipated wait time of 3-7 days for appointment. 

The Anticoagulation Clinic (ACC) has hours of operation Monday to Friday 9:00 am - 4:30 pm, excluding all statutory holidays and weekends.

Appointments are between 0900 - 1130 and are scheduled with patients by the ACC - appointment length is 45-90 minutes, depending on the service required.  Patients are to bring a full list of all prescription and non-prescription medications / herbals. Education will be provided, so it may be preferable to bring a significant other to the appointment.
Anticipated wait time of 3-7 days for appointment. 

The Anticoagulation Clinic (ACC) has hours of operation Monday to Friday 9:00 am - 4:30 pm, excluding all statutory holidays and weekends.

Appointments are between 0900 - 1130 and are scheduled with patients by the ACC - appointment length is 45-90 minutes, depending on the service required.  Patients are to bring a full list of all prescription and non-prescription medications / herbals. Education will be provided, so it may be preferable to bring a significant other to the appointment.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 7 days.
 
REFERRAL PHONE
780-407-8597
REFERRAL FAX
780-407-8907
REFERRAL FORM
LINKED SPECIALISTS
Alberta Referral Directory - Application Error
  
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V7.2

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V7.2