Community Accessible Rehabilitation (CAR) - Musculoskeletal Rehabilitation   at
Sheldon M. Chumir Health Centre
Connect Care Specialty: Rehabilitation
Connect Care Department: CGY SMCC COMM ACCESS REHAB
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides assessment and treatment for clients who have complex medical conditions of a musculoskeletal nature that requires specialty rehabilitation services not available through other community resources.Treatment offered for complex musculoskeletal conditions that may include:
  • hand and upper extremity (arm) injuries, including specialized custom hand splint fabrication
  • multiple, complex injuries due to trauma
  • amputation
  • certain rheumatology diagnoses
  • complex joint arthroplasty
The rehabilitation focus is on achieving client goals in improved functionality and independence, to enable return to work or meaningful activity. This will include one-on-one interventions, education, exercise, self-management strategies, and where appropriate, connection with other community resources.
Provides assessment and treatment for clients who have complex medical conditions of a musculoskeletal nature that requires specialty rehabilitation services not available through other community resources.Treatment offered for complex musculoskeletal conditions that may include:
  • hand and upper extremity (arm) injuries, including specialized custom hand splint fabrication
  • multiple, complex injuries due to trauma
  • amputation
  • certain rheumatology diagnoses
  • complex joint arthroplasty
The rehabilitation focus is on achieving client goals in improved functionality and independence, to enable return to work or meaningful activity. This will include one-on-one interventions, education, exercise, self-management strategies, and where appropriate, connection with other community resources.
ROUTINE REFERRAL PROCESS
Submit completed referrals via Connect Care or send Referral form via fax to 403-943-0578. Referrals are triaged for urgency.  Send CAR referral in EPIC / Connect Care by:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation (DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral
  5. Accept and Sign the order.
Submit completed referrals via Connect Care or send Referral form via fax to 403-943-0578. Referrals are triaged for urgency.  Send CAR referral in EPIC / Connect Care by:
  1. Select "+Add Order" in bottom left of your Encounter.
  2. Type in “Rehabilitation” in the “+ add order” box. Press "Enter".
  3. Select “Ambulatory Referral to Rehabilitation” under “after visit procedures” heading. Click “Accept”.
  4. Complete CAR referral by filling in:
    1. By Provider: name of referring provider
    2. To Dept: CALGARY ZONE COM ACC REHAB CAT (or 102110)
    3. Reason: Musculoskeletal Injury Rehabilitation (DO NOT enter diagnosis)
    4. Priority: ‘routine’
    5. Select functional problems the client is experiencing
    6. Indicate whether or not client is aware of referral and able to participate
    7. Patient’s current status: select as appropriate
    8. Referred on date: enter date
    9. Is the referral for a new problem: select as appropriate
    10. Comments: enter smartphrase .carmskreferral
  5. Accept and Sign the order.
URGENT REFERRAL PROCESS
All referrals are triaged for urgency
All referrals are triaged for urgency
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ELIGIBILITY REQUIREMENTS
Must be medically stable, physically and cognitively able to participate in an active rehabilitation program.
Must be medically stable, physically and cognitively able to participate in an active rehabilitation program.
ADDITIONAL SERVICE DETAILS

If you require a new splint, note that the average cost is $30-50 which is not covered by Alberta Health.  The therapist will discuss it with you at the time. You will receive a bill in the mail and will not have to pay at the appointment. If you already have a splint,please bring this or any other splint that you wear, to the appointment with you.

If you require a new splint, note that the average cost is $30-50 which is not covered by Alberta Health.  The therapist will discuss it with you at the time. You will receive a bill in the mail and will not have to pay at the appointment. If you already have a splint,please bring this or any other splint that you wear, to the appointment with you.

COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 2 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
403-943-0279 (Central Intake)
FAX
403-943-0578
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
+-
Musculoskeletal injury rehabilitation
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Upper Extremity referral
 
current
surgical report
 
current
+-
Rheumatology
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Rheumatology referral
 
current
pertinent surgical report
 
Within 6 months
+-
Upper extremity
Medication List (dose, frequency, route)
 
Within 1 month
Community Accessible Rehabilitation Musculoskeletal / Upper Extremity referral
 
current
Surgical report
 
current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
CAR requires 48 hours notification in order to reschedule a cancelled appointment. Clients who do not show for their appointment and did not call to cancel, will require a new referral to the program.
CAR requires 48 hours notification in order to reschedule a cancelled appointment. Clients who do not show for their appointment and did not call to cancel, will require a new referral to the program.
 
HOURS OF OPERATION
Monday: 8:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 5:00 pm
Description:
Closed Statutory holidays.
   
 
ADDRESS
1213 4 Street SW
Calgary Alberta
T2R 0X7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS

The building is located on the corner of 4th Street and 12th Avenue, across from Central Memorial Park.

The building is located on the corner of 4th Street and 12th Avenue, across from Central Memorial Park.

 
PHONE
403-943-0279 (Central Intake)
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
Underground parking is available on the west side of the building, to the right of the Urgent Care entrance, and there is also paid street parking. Take the main elevators up to the 4th floor. When you get off the elevator, turn towards the large windows and you will see the Registration desk.
Underground parking is available on the west side of the building, to the right of the Urgent Care entrance, and there is also paid street parking. Take the main elevators up to the 4th floor. When you get off the elevator, turn towards the large windows and you will see the Registration desk.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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