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French Health Services/Services de santé en français   at
Sacred Heart Community Health Centre
Service Location Excluded from the Public Search
Estimated time to routine appointment: Not Available
Alberta Health Services - North Zone
SERVICE DESCRIPTION
Provides access to health services for people who speak French.This program promotes French language health services with a focus on enhancing equitable access to health services for French-speaking residents in Northern Alberta and engaging them through community engagement activities to identify their needs, and to promote culturally appropriate services.

French Health Program duties include:
  • working to increase the availability of key documents, resources and other information in French
  • collaborating with community stakeholders to expand access to French-language health services
  • participating in the delivery and implementation of Health Promotion initiatives, services and activities
Community-based services may include:
  • referring individuals and communities to relevant health resources
  • offering community education to increase awareness about health system, health services and basic health promotion and illness prevention
  • providing a list of resources and referrals to assist French-speaking newcomers in accessing health care information and services
Ce programme vise à promouvoir les services de santé en français en mettant l'accent sur l'amélioration de l'accès équitable aux services de santé pour les résidents francophones au nord de l’Alberta et en les impliquant à travers des activités d'engagement communautaire afin d’identifier les besoins et de promouvoir des activités et des services culturellement adaptés.

Les fonctions du Programme de santé en français comprennent:
  • Travailler à accroître la disponibilité des documents clés, des ressources et d'autres informations en français
  • Collaborer avec les intervenants communautaires pour élargir l'accès aux services de santé en français.
  • Participer à la livraison et à la mise en œuvre des initiatives, services et activités de promotion de la santé.
Les services communautaires peuvent comprendre:
  • Orienter les individus et les communautés vers les ressources de santé pertinentes.
  • Offrir une éducation communautaire pour accroître la sensibilisation au système de santé, aux services de santé et à la promotion de la santé de base et à la prévention des maladies.
  • Fournir une liste de ressources et de recommandations pour aider les nouveaux arrivants d'expression française à accéder à l'information et aux services de soins de santé.
Provides access to health services for people who speak French.This program promotes French language health services with a focus on enhancing equitable access to health services for French-speaking residents in Northern Alberta and engaging them through community engagement activities to identify their needs, and to promote culturally appropriate services.

French Health Program duties include:
  • working to increase the availability of key documents, resources and other information in French
  • collaborating with community stakeholders to expand access to French-language health services
  • participating in the delivery and implementation of Health Promotion initiatives, services and activities
Community-based services may include:
  • referring individuals and communities to relevant health resources
  • offering community education to increase awareness about health system, health services and basic health promotion and illness prevention
  • providing a list of resources and referrals to assist French-speaking newcomers in accessing health care information and services
Ce programme vise à promouvoir les services de santé en français en mettant l'accent sur l'amélioration de l'accès équitable aux services de santé pour les résidents francophones au nord de l’Alberta et en les impliquant à travers des activités d'engagement communautaire afin d’identifier les besoins et de promouvoir des activités et des services culturellement adaptés.

Les fonctions du Programme de santé en français comprennent:
  • Travailler à accroître la disponibilité des documents clés, des ressources et d'autres informations en français
  • Collaborer avec les intervenants communautaires pour élargir l'accès aux services de santé en français.
  • Participer à la livraison et à la mise en œuvre des initiatives, services et activités de promotion de la santé.
Les services communautaires peuvent comprendre:
  • Orienter les individus et les communautés vers les ressources de santé pertinentes.
  • Offrir une éducation communautaire pour accroître la sensibilisation au système de santé, aux services de santé et à la promotion de la santé de base et à la prévention des maladies.
  • Fournir une liste de ressources et de recommandations pour aider les nouveaux arrivants d'expression française à accéder à l'information et aux services de soins de santé.
ELIGIBILITY REQUIREMENTS
Women under the age of 50 that require screening must be referred by a healthcare professional.
Women aged 50-74 may book an appointment through Alberta Breast Cancer Screening
Women under the age of 50 that require screening must be referred by a healthcare professional.
Women aged 50-74 may book an appointment through Alberta Breast Cancer Screening
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Women under the age of 50 that require screening must be referred by a doctor or other authorized healthcare practitioner.
Complete the referral form and fax it to the service using the contact information in this profile.
For urgent referrals please indicate on requisition form if urgent.
Women under the age of 50 that require screening must be referred by a doctor or other authorized healthcare practitioner.
Complete the referral form and fax it to the service using the contact information in this profile.
For urgent referrals please indicate on requisition form if urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Women aged 50-74 do not require a referral from a doctor or other authorized healthcare practitioner for screening. Screening is only done at certain locations please click here to book your appointment. 
Clients can self-refer by calling the service directly using the contact information in this profile.
Women aged 50-74 do not require a referral from a doctor or other authorized healthcare practitioner for screening. Screening is only done at certain locations please click here to book your appointment. 
Clients can self-refer by calling the service directly using the contact information in this profile.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
REFERRAL PHONE
780-714-5610
1-800-667-0604 Appointments
REFERRAL FAX
780-788-1332
780-643-4679
REFERRAL FORM
Referrals to mammography can be requested on the Mammography Request Form
Referrals to mammography can be requested on the Mammography Request Form
LINKED SPECIALISTS
Alberta Referral Directory - Application Error
  
Application Error
Alberta Referral Directory - Application Error


Cannot lazily initialize collection of role 'crha.ard.biz.ServiceAtFacility.allSpecialistsForServiceAtFacility' with key '1047499' (no session)


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V7.2

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V7.2