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Mental Health Help Line   at
Alberta Wide
Service Location Excluded from the Public Search
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
The Primary Care Alberta Addiction and Mental Health Help Line is a 24 hour, 7 day a week, 365 days a year, confidential service that provides support, information and referrals to Albertans experiencing mental health concerns.The line is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists.

The service provides:
  • crisis support
  • mental health or addiction screening and assessment over the phone
  • general information about a mental health or addiction topic
  • information about local service options for addiction or mental health and how to access them
  • strategies people can use at home to support their emotional well-being
The Primary Care Alberta Addiction and Mental Health Help Line is a 24 hour, 7 day a week, 365 days a year, confidential service that provides support, information and referrals to Albertans experiencing mental health concerns.The line is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists.

The service provides:
  • crisis support
  • mental health or addiction screening and assessment over the phone
  • general information about a mental health or addiction topic
  • information about local service options for addiction or mental health and how to access them
  • strategies people can use at home to support their emotional well-being
ELIGIBILITY REQUIREMENTS
A valid alberta health care card, but we will accept uninsured patients, please ask the front desk about our fee schedule.
A valid alberta health care card, but we will accept uninsured patients, please ask the front desk about our fee schedule.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form or a referral letter and fax it to the service using the contact information in this profile.
Be sure to include patient contact information and physician PRACID.
For urgent referrals please indicate on the referral that it is considered urgent or call the office to discuss.
Complete the referral form or a referral letter and fax it to the service using the contact information in this profile.
Be sure to include patient contact information and physician PRACID.
For urgent referrals please indicate on the referral that it is considered urgent or call the office to discuss.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
Patient self-referral for IUD insertion is welcome. We also perform women wellness visits and consult regarding family planning and menopause issues.

Patients will be contacted to book an appointment. The first appointment is an initial consultation with insertion the following visit. Referring physician will receive a report once insertion completed.
Patient self-referral for IUD insertion is welcome. We also perform women wellness visits and consult regarding family planning and menopause issues.

Patients will be contacted to book an appointment. The first appointment is an initial consultation with insertion the following visit. Referring physician will receive a report once insertion completed.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
811
TOLL FREE PHONE
1-877-303-2642
1-866-408-5465 (Health Link Canada-wide toll free)
REFERRAL PHONE
403-452-6622
REFERRAL FAX
403-452-7311
REFERRAL FORM
IUD and Endometrial Biopsy Referral Form
For all other referrals please send a consult letter.
IUD and Endometrial Biopsy Referral Form
For all other referrals please send a consult letter.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Circumcision
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
+-
Endometrial biopsy
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
Imaging of pelvis
 
If avaliable
PRACID
 
Within 1 month
Patient Contact Information
 
Within 1 month
+-
Insertion of etonogestrel implant
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
+-
Intrauterine contraceptive device procedure
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
Imaging of pelvis
 
If avaliable
PRACID
 
Within 1 month
Patient Contact Information
 
Within 1 month
+-
Minor surgery done - excision
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
+-
Therapeutic injection of botulinum toxin
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
Specifically for migraine headaches
+-
Vasectomy
Medication List (dose, frequency, route)
 
Within 1 month
Summary of relevant medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients to contact clinic directly to reschedule. 24 hours notice required. A cancellation fee may be changed for unattended appointments.
Patients to contact clinic directly to reschedule. 24 hours notice required. A cancellation fee may be changed for unattended appointments.
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Turn left at the traffic lights north of the Husky service station and park at the far side of the parking lot. Clinic in free standing building next to Heartland Agencies on east side of parking lot.
Turn left at the traffic lights north of the Husky service station and park at the far side of the parking lot. Clinic in free standing building next to Heartland Agencies on east side of parking lot.
 
PHONE
811
TOLL FREE PHONE
1-877-303-2642
1-866-408-5465 (Health Link Canada-wide toll free)
 
PARKING INSTRUCTIONS
Free parking in front of the clinic. LRT access - Exit at Sirocco station and walk south.
Free parking in front of the clinic. LRT access - Exit at Sirocco station and walk south.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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