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Home Care   at
Edmonton 13140 St. Albert Trail
Specialty: Home Care
Connect Care Department: EDM BG NEHC HC
Estimated time to routine appointment: Within 1 month
Alberta Health Services - Edmonton Zone
SERVICE DESCRIPTION
Supports people with medical needs so they can live in their own homes, lodges or group homes.Helps people of all ages who live at home and need medical support, which may include:
  • care after surgery
  • short-term and long-term care needs
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans
An AHS case manager and registered nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care. The Continuing Care Access Line is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).
Supports people with medical needs so they can live in their own homes, lodges or group homes.Helps people of all ages who live at home and need medical support, which may include:
  • care after surgery
  • short-term and long-term care needs
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans
An AHS case manager and registered nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care. The Continuing Care Access Line is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).
ELIGIBILITY REQUIREMENTS
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can be assessed for Home Care services. Each client will be individually assessed.
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can be assessed for Home Care services. Each client will be individually assessed.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals are managed through Edmonton Continuing Care Access

Non-Connect Care users: Professional or self referrals are accepted by faxing in the completed referral form to: 780-496-8438  or calling the Continuing Care Access Line 780-496-1300.

Healthcare professionals: Indicate on the referral form if the referral is urgent and/or recommend when services should commence (e.g. 24 hours, 48 hours etc.).
Referrals are managed through Edmonton Continuing Care Access

Non-Connect Care users: Professional or self referrals are accepted by faxing in the completed referral form to: 780-496-8438  or calling the Continuing Care Access Line 780-496-1300.

Healthcare professionals: Indicate on the referral form if the referral is urgent and/or recommend when services should commence (e.g. 24 hours, 48 hours etc.).
REFERRAL PROCESS - FOR CONNECT CARE USERS
Referrals are managed through Edmonton Continuing Care Access
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type EDM P124 CCA in the “To Department” section and complete order.  
Referrals are managed through Edmonton Continuing Care Access
Send an Internal Referral using the Ambulatory Referral Order to Continuing Care Access, type EDM P124 CCA in the “To Department” section and complete order.  
REFERRAL PROCESS - FOR SELF-REFERRAL
Referrals are managed through Edmonton Continuing Care Access

Self referrals are accepted by faxing in the completed referral form to: 780-496-8438  or calling the Continuing Care Access Line 780-496-1300.

For clients or families contact CCA and indicate the referral is urgent.
Referrals are managed through Edmonton Continuing Care Access

Self referrals are accepted by faxing in the completed referral form to: 780-496-8438  or calling the Continuing Care Access Line 780-496-1300.

For clients or families contact CCA and indicate the referral is urgent.
ADDITIONAL SERVICE DETAILS
Continuing Care Access - Edmonton Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, Adult Day Prgorams, supportive living, long-term care, and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.

Please refer to the Continuing Care website for detailed information related to these services.
Continuing Care Access - Edmonton Zone facilitates referral management to a variety of publicly-funded continuing care health services; including home care, Adult Day Prgorams, supportive living, long-term care, and end of life care. AHS has programs and services to help Albertans of all ages lead active and fulfilling lives, close to home.

Please refer to the Continuing Care website for detailed information related to these services.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Wait list status update every 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-342-4400
780-496-1300 (Continuing Care Access)
FAX
780-643-1474
REFERRAL PHONE
780-496-1300 Continuing Care Access
REFERRAL FAX
780-496-8438 Continuing Care Access
REFERRAL FORM
Call: 780-496-1300
Referrals can be completed by phone, or if applicable, by faxing in the Community to Continuing Care Referral form. Call for referral form.
Call: 780-496-1300
Referrals can be completed by phone, or if applicable, by faxing in the Community to Continuing Care Referral form. Call for referral form.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Home care of patient
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Referral to home health care service
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please provide advance notification if you need to cancel an appointment.
Please provide advance notification if you need to cancel an appointment.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Bonaventure Gates
13140 St. Albert Trail
Edmonton Alberta
T5E 6R3
PATIENT APPOINTMENT INSTRUCTIONS
You may bring a family member or significant other during your consultation.
You may bring a family member or significant other during your consultation.
 
DIRECTIONS
Not applicable
Not applicable
 
PHONE
780-342-4400
780-496-1300 (Continuing Care Access)
 
PARKING INSTRUCTIONS
Not applicable
Not applicable
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available.
There is currently no parking map available.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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