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Addiction and Mental Health - Domestic Abuse Response Team   at
Red Deer Regional Hospital Centre
Specialty: Addiction and Mental Health
Estimated time to routine appointment: Within 1 week
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Specialized support to individuals who are experiencing domestic violence.Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.

The domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.
  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel
This service is provided by AHS or Covenant Health and external shelter service providers.
Specialized support to individuals who are experiencing domestic violence.Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.

The domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.
  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel
This service is provided by AHS or Covenant Health and external shelter service providers.
ELIGIBILITY REQUIREMENTS
To access DART services, patients/guardians must meet ALL of the following:
  • 16 years of age and older;
  • alert, oriented, and medically stable;
  • experiencing (or may be experiencing) concerns of domestic violence OR feeling unsafe in the context of domestic violence; and
  • able to provide informed consent to initiate DART involvement.
To access DART services, patients/guardians must meet ALL of the following:
  • 16 years of age and older;
  • alert, oriented, and medically stable;
  • experiencing (or may be experiencing) concerns of domestic violence OR feeling unsafe in the context of domestic violence; and
  • able to provide informed consent to initiate DART involvement.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals must be initiated by a healthcare provider using a site specific phone number.
To initiate a referral, healthcare providers must seek informed patient/guardian consent (verbal or written). Once consent has been obtained, any healthcare provider within select departments can phone the site-specific DART phone number and request a referral to DART. This phone line is answered 24 hours a day and seven days a week.
Referrals must be initiated by a healthcare provider using a site specific phone number.
To initiate a referral, healthcare providers must seek informed patient/guardian consent (verbal or written). Once consent has been obtained, any healthcare provider within select departments can phone the site-specific DART phone number and request a referral to DART. This phone line is answered 24 hours a day and seven days a week.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can request a referral at select emergency departments, urgent care centres, and maternity units or by calling the Mental Health Helpline using the contact information in this profile.
Clients can request a referral at select emergency departments, urgent care centres, and maternity units or by calling the Mental Health Helpline using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
DART uses a hybrid model of intervention, including in person and/ or a phone response.

Once a referral has been initiated, the DART responder will inform the referent how they plan to connect with the patient/guardian (in-person or via phone; see table below) and provide an approximate response time.
A DART responder will typically connect with the patient within one hour (or as soon as possible) of initiating the referral.
DART uses a hybrid model of intervention, including in person and/ or a phone response.

Once a referral has been initiated, the DART responder will inform the referent how they plan to connect with the patient/guardian (in-person or via phone; see table below) and provide an approximate response time.
A DART responder will typically connect with the patient within one hour (or as soon as possible) of initiating the referral.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 1 days.
 
TOLL FREE PHONE
1-877-303-2642 (Mental Health Helpline)
REFERRAL PHONE
1-877-303-2642 Mental Health Helpline
REFERRAL FORM
Only telephone referral is accepted.
Only telephone referral is accepted.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Domestic violence
Provide a brief explanation for why referral is being initiated
 
within 24 hours
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
We do not have a missed appointment policy, patients are seen as needed.
We do not have a missed appointment policy, patients are seen as needed.
 
HOURS OF OPERATION
Operates 24/7:
Open statutory holidays.
 
ADDRESS
3942 50A Avenue
Red Deer Alberta
T4N 4E7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
 
PHONE
TOLL FREE PHONE
1-877-303-2642 (Mental Health Helpline)
 
PARKING INSTRUCTIONS
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available.
Virtual appointments are available.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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